Loading Times

Ticket by claudytheartist | May 12, 2013 | Question
  • People from all over are calling me and saying when they click the Music Tab on my homepage, all the music buttons on the music page have the loading icon circling?  They never seem to load and unable to listen to my music!  I went to my brothers house and went to my Website and clicked the Music Page and the same thing happened?  It seems to not finish loading.  That does not happen on my computer when I access my Website?  The music plays almost instantly?  We waited and waited for the loading to complete but it never did?  Got any ideas or remedy for such a problem?  I have gotten a few calls about unable to listen to my music and only get a revolving icon in all the misic buttons.... Thanks

Replies (2)

  • Reply from BenjaminB | May 12, 2013

    Hi claudytheartist,

     

    Like yourself, I too was unable to see any issue with the App.  In this case, I would try and use a SoundCloud App and see if this resolves your user's problems.  To learn how to use the App, please check out this link.

     

    The other option is to see if you users are experiencing a local issue.  Ask them to try and clear their browser's cache.  You can find step by step instructions here.

     

    Benny

  • Reply from claudytheartist | May 12, 2013

    Thanks Benny!  Wow!  That was fast!  Will try having people clear cache and hope it helps.  As far as using Sound Cloud, the music is my own and me performing.  Sound Cloud does not list my music.... Yet! LOL   I appreciate the quick advise,  Take Care,  claudy

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