Wix Help Center

    Need help transferring domain from Homestead

    Ticket by ebelcreativedesign | July 12, 2013 | Question
    • I am trying to transfer my domain (previously hosted by Homestead.com to Wix). I cancelled my homestead account in order to switch to Wix. My wix account page says my domain name is "ebelcreativedesign.com" but when I type that into the address bar it still takes me to Homestead with a error message page saying that page is no longer available. I called Homestead and they said they unlocked the domain name and turned off the privacy settings. They also gave me a transfer authorization code. I still cannot figure out how to get my domain set up through wix.

    Replies (4)

    • Reply from Leah | July 12, 2013

      Hey ebelcreativedesign,


      Unfortunately domains cannot be transferred to Wix. You can wait until the domain expires, and then repurchase the domain through Wix (there is a risk involved that the domain will be purchased by someone else), or transfer the domain to a different host and then connect the domain to Wix through name servers.


      If you purchased a domain from a different domain hosting company, you can connect it to your Wix site by following the instructions  here .


      Once you have upgraded, we recommend connecting your domain name using Wix’s name servers. When connecting a domain to your Wix site with our nameservers, the domain stays at your hosting company and connects to the Wix servers  NS1.WIX.COM and NS2. WIX.COM. This method transfers control of your domain records to Wix. These records can be controlled via the Domain Manager of your Wix account by you! This will also allow your mobile site to be automatically associated with your domain!


      In order to do so simply send your domain hosting company the following message: “I have built a site on Wix.com. Please connect my domain to their name servers- NS1.WIX.COM-IP address and NS2.WIX.COM-IP address” .


      For more information about this option please follow  this  link.


      After following these steps, please allow up to 72 hours for changes to get updated (propagate). If you are still having domain connection problems, try going through the troubleshooter  here .


      I hope this helps! Please let us know if you have any further questions.

      Sincerely, Leah Wix Support
    • Reply from ebelcreativedesign | July 16, 2013

      I still don't understand. I don't know what connecting "using wix nameservers" means.

      Since I cancelled the homestead account, is waiting until the domain expires the only way to get my "ebelcreativedesign" domain? I don't understand why it is not available (even for purchase) through Wix? Homestead unlocked the domain for me.

      What am I really paying for if I have to re-purchase a domain I already own?

    • Reply from ebelcreativedesign | July 16, 2013

      I guess I just don't get what I am paying for? If I have to pay to have a site hosted through another domain hosting company, then have to pay to connect to Wix...why not just stay with the other hosting company?

    • Reply from dinamiso | July 16, 2013


      Please note:  Wix hosts your site. You don't need to pay for hosting of your site.

       Wix doesn't support the option of exporting files created using Wix to an external destination / Hosts as we host all your Wix creations on our servers.

      In order to connect your own domain you need to own a domain and upgrade your site as connecting a domain is a premium feature.

      You have two options: 

      A. You can host your domain with external domain hosting company and  simply point your domain to  Wix name servers: ns1. wix.com & ns2. wix.com.

      B.You can ask your domain host to release your domain and then purchase this domain from  Wix however, this is not an automatic process, meaning there is a period of time from the moment your domain is realised, until you will be able to purchase this domain from us.
      In this period of time your domain will become available to the public, and you are taking a risk your domain will be purchased by a different person.

      Dina-Wix Team.