Wix Help Center

    How do I renew my domain purchased from Wix? - 808505321

    Ticket by howthelandlies | July 30, 2014 | Question
    • Hi I upgraded my payment for my account that had expired on June 9th, but I can't seem to renew my domain name and I can't find any information that is helping me! My domain was sarahshootspeople.com.

      PLEASE HELP.

    Replies (3)

    • Reply from Etti | July 30, 2014

      Hi,

       

      Please note that your domain name sarahshootspeople.com is currently in a "redemption period."

       

      During this period, all WHOIS information is erased. It usually takes about 30-35 days for the domain name to be released after it is deleted for nonpayment.

       

      Please be aware that you are able to reactivate and renew the domain registration, through the payment of an additional fee. The cost of reactivation during this period is $250.

       

      Alternatively, you can wait until the domain name is released, and available to the general public (please note the risk that someone else could secure the domain name).

       

      You can read more about the redemption period here.

       

      Please let us know what you would like to do.

      Kind regards, Etti - Wix Support
    • Reply from howthelandlies | July 30, 2014

      Thank you so much! I was so confused. I'd like to wait and as soon as the domain name is available I'll repurchase it.

    • Reply from Eileen | July 31, 2014

      Hey howthelandlies

      No problem- the domain should be available again around mid August (we do not have a precise date).   My suggestion would be to start going in a couple of weeks to my account=>domains=>search on a daily basis until the domain is available again.

      Please let us know if you need any further assistance. 

      Eileen, Wix Team.

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