Wix Help Center

    does the premium upgrade offer phone support

    Ticket by sashacrow | December 9, 2013 | Question
    • Wix says support is available by phone and gives a link for scheduling a phone appointment. I click on that link and the only options shown are for me to write to support. What happened to the good old days when Wix was flash, user-friendly, less limited -- and available support? I would not have purchased a site from Wix if I had not had another site under the old format and thought that was what I was getting this time. I am more than disappointed -

      And I REALLY want  to schedule an appointment for phone support ASAP. How can I do this?

       

    Replies (1)

    • Reply from Ritti | December 9, 2013

      Hi,

      We're here to help! Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      If you are having difficulties with schduling the call please call us:

      US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between 6AM - 5PM PST) and we will be happy to assist you.

      If you are calling from outside the US and need a direct number you may call 1-415-639-9034 during the same hours.

      *Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as Skype, allow you to call toll free numbers for free.

      Best, Ritti