Wix Help Center

    some errors with online store & shopping cart

    Ticket by sparrowandb | July 1, 2013 | Question
    • Having a couple of problems with our store:

      1. Items not always reducing in quantity from online store.

      2. Shopping cart not fully 'checking out' after purchase & payment (items still in cart)

      3. Shipping costs not always automatically added - this seems to happen after items have been added by user and shipping costs calculated, then all deleted by user, then re-added and the shipping costs remains at $0, allowing customers to check out with no shipping costs.

      Hope you can help us!

      Thanks so much :)

    Replies (8)

    • Reply from Tom | July 1, 2013

      Hi  sparrowandb,


      Thank you for contacting Wix Support.


      1. The inventory is updated once a transaction has been completed. 
      If this wasn't the case, usually the reason is that the order status in PayPal is "Pending".
      PayPal mark orders as pending in a few scenarios - for example, the buyer's address is not verified. In these cases you will get an email.
      The solution is to configure PayPal to automatically approve orders. Please contact PayPal for instructions in this case.


      2. Unfortunately at the moment the cart does not automatically empty, unless the user refreshes the browser. Items will stay for the entire browsing session, until removed, regardless of a user making a successful purchase or not.   Feel free to add your feature request to our Wish List by posting here .


      3. I was unable to reproduce the issue. I added an item to  the shop, added a shipping destination, deleted the item and then re-added it. The Shipping was automatically calculated the second time. 

      If you are able to reproduce the issue on your end, please provide us with a screencast recreating the issue so we can better understand and further investigate. You can create a screenshot easily with Screenr (no download required), and send us the URL. 





      Wix Team

    • Reply from sparrowandb | July 2, 2013

      Thanks for your reply...

      Isn't it the same with taking your car to the mechanic?! That sound or issue never seems to appear on demand!

      Well I have just gone onto my site and 'ordered' a couple of items, and without even going through the process of deleting etc -- lo and behold,  there are no shipping costs coming up at all and I can proceed through to checkout without them.

      I have recorded a screenshot through Screenr as recommended, but it appears not to allow me to 'publish' the recording, even though I have tried to login in through google & windows live. Blank pages all round.




    • Reply from sparrowandb | July 2, 2013

      Got the screenr screenshot to work:


    • Reply from sparrowandb | July 2, 2013

      Also, regarding my other query about receiving order information via email - I have just received this information from PayPal - slightly different to the instructions Wix is giving (perhaps just for those using Australian paypal?):

      To start receiving Instant payment notifications:

      Go to www.paypal.com.au and log in to your account. 
      Click 'Profile' near the top of the page. 
      Click 'My selling tools.' 
      Click 'Update' beside Instant payment notifications. 
      Click 'Choose IPN Settings.'

      This enables you to send information to a URL in one's own website's back end 
      -- Which URL do I use here??


    • Reply from BenjaminB | July 2, 2013

      Hi sparrowandb,


      I was unable to see any issue getting the shipping fee:


      Please try and clear your cache and see if the issue persists.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.


      As for the IPN, you can add any random valid url.  Our coding will over right the url placed by PayPal.



    • Reply from sparrowandb | July 3, 2013

      I had already cleared my cache on internet explorer AND on google chrome before sending you the screenshot of NO shipping costs.

      How can I ask customers to 'please clear your cache before ordering?' this is not standard shopping procedure and what if they don't?! We will continue to lose money on shipping.

      This problem was only found after our very FIRST 2 customers through the site who both ordered and paid for different items, to different shipping destinations WERE NOT CHARGED ANY SHIPPING COSTS!

      So on 3 computers in different locations, using at least 2 different browsers have found this to be a problem, but its not coming up on your end.... ?

      Please tell us how this can be resolved!

      Thanks again.


    • Reply from sparrowandb | July 3, 2013

      Ok, I've just had a play around and think I have figured out the problem - we had only listed 1 range for the shipping costs rule (thinking this would be sufficient) - so if a customer purchased 1 item, shipping costs work, but if they purchase 2 or more items, shipping costs remain at $0.

      So I have added additional ranges through the shipping rule and this seems to have worked.

      Sorry for my frustration and confusion!

      I think for people like me (limited website intelligence) that there could be a note within the Shipping Rule instructions that mentions the need for additional ranges for the shipping rules in the case where customers order multiple items? Eg: I assumed that the shipping calculator would automatically recognise 2 items and add our shipping cost for each (instead of deleting it altogether).

      Thanks for all your help thus far. This issue (hopefully) resolved but still wanting to hear about the other regarding order notification emails.

    • Reply from Hudson | July 3, 2013

      Thank you for the feedback on this issue, as this is a new feature we are of course always looking at ways of improving.


      Please let us know if you need any  more assistance.