Wix Help Center

    I am unable to log in to my Wix account / I forgot my password

    Question

    If you have forgotten the password to your Wix account, please click the Forgot Password link in the Sign In window. If your email address exists in our system, you will receive an email with the link to reset your password. Please make sure to check your spam or junk folders.

    If you use Firefox or Chrome and you allowed your browser save your passwords, you can try follow the instructions below to retrieve your password:

    Firefox: Open Options > click Security > click Saved Passwords.

    Chrome: Open Options > click Settings > click Show advanced settings at the bottom of the page > under Passwords and forms, click Manage Passwords > click www.wix.com > click Show.

    If you are still unable to sign in, please follow the steps below:

    1. Clear your browser cache, close the browser and open it again. Go back to the password reset email and click the link > click Load Anyway on the security warning that pops up. 

    2. Make sure your cookies aren't blocked in your browser. If you have blocked your cookies you won't be able to use Wix. You can learn more about enabling your cookies here.

    If you are still unable to sign in, it's possible that, when creating your account, your email address was typed incorrectly. To find out if this is the case, please send us your username and the URL of your Wix site so that we can assist you further.

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