Wix Help Center

    08/27/2014 - Facebook Likes disappear on my Site

    Known Bug   |  Investigating - We’re gathering information

    We have received many complaints regarding users losing their Facebook Like count on their Wix site.

    We have approached Facebook regarding this matter and they have informed us that this is a known issue related to Like buttons that are connected to a non-Facebook URL and that they are investigating.

    Please note that the Facebook API is the engine that provides the counter for your Facebook Like button. This applies to the Facebook Like app from Wix, as well as Facebook's code to generate the Like counter using the HTML App.

    If you are experiencing a loss in your Facebook Like count for your site's URL, then please contact Facebook regarding this matter.

    You can raise an issue with Facebook by contacting the Facebook Help Center here.

    I'm experiencing this issue Thanks for letting us know! We’ll keep you updated.

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