Wix Help Center

    Why didn't I receive my vouchers from Wix?

    Question

    If you did not receive the vouchers that you expected, it could be due to one of the following reasons:

    1. You are renewing an existing plan - vouchers are a one-time gift that come with your first year of purchase only. 
    2. The plan that you purchased did not include a voucher - the Unlimited, eCommerce and VIP plans include the Free Domain, Google AdWords, Bing Advertising, Facebook Advertising and Local Listings vouchers, where as the Combo plan includes the Free Domain voucher only
    3. You purchased the monthly subscription of a plan - vouchers are only included when purchasing the yearly subscription. 
    4. The voucher is not valid in your location - the Bing and Local Listings vouchers are available in the US and Canada only.

    If none of these reasons apply to you, please follow these instructions to find your vouchers: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Vouchers.

    The Free Domain voucher will appear as soon as you purchase a plan that includes this promotion. Your Facebook Ads and Google Adwords vouchers will only appear in the Vouchers section after 48 hours.

    Yes No Thanks for your feedback!

    Recent Discussions

    • Ticket by natiesstylestore10 | 14 hours ago | 1 Replies
      Why they want me to buy a domain to connect my eCommerce site... i thought the domain is free when you updating.Here below the domain name i wanna it.natiesfrag...
    • Ticket by mr--e1 | 5 days ago | 1 Replies
      I purchased a yearly subscription a few months ago. When buying the advert said free domain name etc. However i cannot see the voucher. only some facebook ones....
    • Ticket by davidlaney | October 24, 2014 | 1 Replies
      I upgraded my free wix site to premium eCommerse, supposed to come with a upgrade voucher to the 123 forms premium (included in your eCommerse package) and neve...
    • Ticket by joshuawarlow | October 21, 2014 | 3 Replies
      I have the eCommerce package, however, I do not see a free year's domain in the voucher section. None of the below limitations are relevant. Thanks.Why did...
    • Ticket by hima948 | October 19, 2014 | 1 Replies
      when i will upgrade my account ($10.95 monthly cost) and when i will pay it for first month then can i get facebook and others voucher instant for marketing my...