Wix Help Center

    Why is my Wix Online Store not working?


    To use the online store, you will first have to upgrade your site to the eCommerce package.

    If you have already upgraded and your store still doesn't work, please submit a ticket below and we will be happy to assist you.

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    Recent Discussions

    • Ticket by kevin933 | 7 hours ago | 0 Replies
      I just upgraded to commerce. My store was working, and now it is not. It is stating when I'm in the editor "your search has provided no results"....
    • Ticket by as2608 | Yesterday | 1 Replies
      My customers can't check out on my website. They click the "check out" button and it won't go to paypal, it just stays on the shopping cart...
    • Ticket by cpazdra | 2 days ago | 2 Replies
      I lost a customer because when clicking on "checkout" after a full cart it kept bouncing back to the home page. I tried it and it did the same thing....
    • Ticket by jor442 | 2 days ago | 3 Replies
      Our store is not working. When clicking on an item it is not visible and seems to be a backend error. Please help get this fixed, as customers cannot view the i...
    • Ticket by richardsonparty | 3 days ago | 1 Replies
      When my customers try to check out it says that it is telling them it is unavailable and wont let them continue to make a purchase online or on cell phone.