Wix Help Center

    New EU Directive Affects Online Businesses

    Question

    We’re writing to let you know that the EU Consumer Rights Directive 2014 goes into effect on June 13, 2014.

    This Directive is designed to protect consumers when shopping online. It affects transactions between online businesses and their customers in the European Union.

    We strongly encourage you to read more about the EU Consumer Rights Directive 2014.

    Here is a short summary:
    * EU customers have 14 calendar days from the purchase date to return items for any reason.
    Action required: You can simply state it in your site.
    * From the day of cancellation, you have 14 days to refund your customer.
    Action required: In the case of a refund, you can refund him via your payment method.
    * Show your consumers the total cost of the purchase, including any fees or charges.
    Action required: This is the Wix Online Store format so no action is required.
    * At the time of sale, clearly state who will be responsible for the cost of returning items.
    Action required: You can simply state it in your site.
    * Provide a withdrawal form for canceling contracts & initiating returns.
    Action required: Add a contact form and customize it as a withdrawal form.
    * Remove all pre-ticked boxes on your website that offer consumers extra services.
    No Action required.

     Please note: This information is not legal advice. Consult with a legal professional for further information.

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