My Email doesn't work

Question

There are three possible solutions:
1. If your domain is pointed to Wix by IP - Please contact your domain hosting company and ask them to remove the MX records that point to Wix.
2. If you are connected via Name Servers - Please ask your domain hosting company for the MX records and enter them in the domains section of your Wix account. Learn more here.
3. If you have purchased personalized emails from Wix, please follow the instructions here.
You can also find FAQ's here.

Note: It may take up to 72 hours for any changes that you make to be updated.

Please also check out the Email Troubleshooter and video below:

 

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