Why didn’t I get my free domain from Wix?
If you signed up for a yearly plan (Combo, Unlimited, or eCommerce), you are eligible to receive a free domain voucher.
To access your vouchers: Sign in to your Wix account > from the top menu, click Subscriptions > under Manage Premium, click Vouchers.
If you didn’t receive the voucher, or believe it wasn't credited to your domain purchase you may not have been eligible for one of the following reasons:
1. You purchased a monthly plan. The free domain voucher is offered as a gift with purchase of a yearly Combo, Unlimited, or eCommerce plan. If you purchased a monthly plan you are not eligible for the free domain voucher.
2. You purchased a Connect Domain plan. The free domain voucher is not included when purchasing a Connect Domain plan.
3. You purchased your domain name before you purchased a Wix plan. If you purchased your domain name prior to purchasing your Wix plan, it is not possible to apply the voucher retroactively or offer you a refund. If you received the voucher and already have a domain name you are welcome to use it for the purchase of another domain name.
4. You redeemed your voucher, but purchased additional features such as privacy, or additional years of service on top of this.
If none of the points above apply to you, please contact us and we will be happy to check the status of your voucher.