Wix Help Center

    Why was my Wix premium plan canceled?

    Question

    There are two possible reasons why your premium plan might have been canceled:

    1. The auto-renewal for your premium plan was turned off. 

    2. Our billing system was unable to charge your credit card for the renewal.

    Please note that, even if your premium plan is canceled, your site will not be removed or deleted. It will simply be reverted back to free status, which includes the Wix ads and the free Wix URL.

    To resolve this matter, you can repurchase the premium plan. To do so: Sign in to your Wix account > from My Sites, next to the relevant site, click Upgrade.

    If our billing system was previously unable to charge your credit card, we recommend that you update your payment details before attempting to upgrade again.

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