Wix Help Center

    Why do I receive emails from Wix regarding payment if I have canceled my premium plan?

    Question

    If you continue to receive email notifications regarding payment, it is likely that your premium plan was not canceled properly or that it was not canceled early enough to prevent the auto-renewal process. If this is the case, our system will continue to attempt to process the payment.

    To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.
    Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

    Once your plan has been successfully canceled, you will receive a confirmation email. In addition, to verify that your plan has been canceled: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments > review the status of the relevant plan.

    If you have confirmed that your premium plan has been canceled, and you continue to receive notification emails, please contact billing@wix.com so that we can resolve the issue. In most cases, this occurs if the plan was canceled after the renewal date or because of an outstanding invoice.

    Yes No Thanks for your feedback!

    Recent Discussions