Wix Help Center

    I canceled my Wix premium plan, why haven't I received my refund yet?

    Question

    Wix premium plans are only refundable if canceled within the first 14 days.

    If you have canceled your plan within the first 14 days, please allow up to 20 business days for the funds to settle in your account. If you did not receive your refund after 20 business days, please submit a ticket to Wix Support for further assistance. 

    If you canceled your purchase within the first 24 hours, it is possible that your payment might have been voided and the charges dropped entirely. In this case, you will not see the refund in your account.

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