Wix Help Center

    How can I receive a refund for a Wix premium plan?


    If you are having trouble building your Wix site, connecting your domain or email account, or any other matter, our Customer Support team are here for you and would be more than happy to assist. Email or submit a ticket below with your question to get assistance or see the related tutorials and FAQs on the right.

    If you cancel your premium plan within the first 14 days you will receive a full refund. Please allow up to 20 business days for your refund to appear on your credit card statement. If you cancel your premium plan after the first 14 days, you will not receive a refund.

    To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.
    Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

    The 14 day trial period is relevant for premium plans only. Domain names, mailboxes and apps are not refundable.

    Yes No Thanks for your feedback!

    Recent Discussions

    • Ticket by jareddupert7 | 8 hours ago | 0 Replies
      It looks as though I have been doubled billed.  I have a credit card charge on 9/22/14 for 194.00.  I have already paid for premium service on both my current s...
    • Ticket by ja2641 | 8 hours ago | 3 Replies
      Refund Requested!
    • Ticket by hansbylemans | 15 hours ago | 1 Replies
      HiCan I cancel my ecommerce & online store pacakage en receive a (partial) refund? Cancelling them woulld affect my site in which way please?Thanks and rega...
    • Ticket by liftgodup0 | 23 hours ago | 1 Replies
      I have purchased a Wix Domain and did not know you needed a premium plan in order to use it.  Your site was not clear about this when purchasing the domain.  So...
    • Ticket by dkadler | Yesterday | 1 Replies
      Hello.  I'm slightly over the 14 days, but am requesting a refund for my upgrade to the Premium service.  I've found the e-commerce capability to be q...