Wix Help Center

    How can I receive a refund for a Wix premium plan?

    Question

    If you are having trouble building your Wix site, connecting your domain or email account, or any other matter, our Customer Support team are here for you and would be more than happy to assist. Email or submit a ticket below with your question to get assistance or see the related tutorials and FAQs on the right.

    If you cancel your premium plan within the first 14 days you will receive a full refund. Please allow up to 20 business days for your refund to appear on your credit card statement. If you cancel your premium plan after the first 14 days, you will not receive a refund.

    To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.
    Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

    The 14 day trial period is relevant for premium plans only. Domain names, mailboxes and apps are not refundable.

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    Recent Discussions

    • Ticket by vnellon | 14 hours ago | 1 Replies
      Hello, I am requesting a refund on my premium plan that I purchased, yesterday. Thank you
    • Ticket by littleclouds | Yesterday | 1 Replies
      Hello there,I upgraded my website but unfortunately I have checked my back statement and it result that you have taken the payment twice from my debit card. Wou...
    • Ticket by reYOGA | Yesterday | 1 Replies
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    • Ticket by jslay777 | 2 days ago | 1 Replies
      Hello, can I please recieve a refund.
    • Ticket by noora3200 | 2 days ago | 6 Replies
      Hello, I would like to refund the premium plan I have purchased. ID# 326870977Thank You.