Wix Help Center

    How can I receive a refund for a Wix premium plan?

    Question

    If you are having trouble building your Wix site, connecting your domain or email account, or any other matter, our Customer Support team are here for you and would be more than happy to assist. Email or submit a ticket below with your question to get assistance or see the related tutorials and FAQs on the right.

    If you cancel your premium plan within the first 14 days you will receive a full refund. Please allow up to 20 business days for your refund to appear on your credit card statement. If you cancel your premium plan after the first 14 days, you will not receive a refund.

    To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.
    Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

    The 14 day trial period is relevant for premium plans only. Domain names, mailboxes and apps are not refundable.

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