Wix Help Center

    How can I receive a refund for a Wix premium plan?

    Question

    If you are having trouble building your Wix site, connecting your domain or email account, or any other matter, our Customer Support team are here for you and would be more than happy to assist. Email or submit a ticket below with your question to get assistance or see the related tutorials and FAQs on the right.

    If you cancel your premium plan within the first 14 days you will receive a full refund. Please allow up to 20 business days for your refund to appear on your credit card statement. If you cancel your premium plan after the first 14 days, you will not receive a refund.

    To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.
    Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

    The 14 day trial period is relevant for premium plans only. Domain names, mailboxes and apps are not refundable.

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    Recent Discussions

    • Ticket by daolusorganicprodu | 4 hours ago | 0 Replies
      I HAVE CANCELLED MY MONTHLY PLAN I NEED A REFUND SINCE I CANCELLED BEFORE 14DAYS. CAN I ALSO HAVE A REFUND FOR MY DOMAIN NAME? I LIVE IN SOUTH AFRICA WIX DONT...
    • Ticket by chelsea117 | 22 hours ago | 1 Replies
      Hi I need cancelation, refund and to ask for you delete my credit card from the system.I didn't see any reminder email before autodebit of $230 for renew o...
    • Ticket by missionmosaic | Yesterday | 1 Replies
      Hello, In working within Wix and with my domain registrar, it has become apparent that Wix is not a good long-term choice for our website and we will be canceli...
    • Ticket by grupotressesentacom | Yesterday | 4 Replies
      I just notice a charge was made to my credit card 16 days ago, I don't need this website anymore, can I still receive the refund??
    • Ticket by zoeainsworth | 2 days ago | 2 Replies
      I have made a mistake I do not want this site- please can i have my money back unxder fourteen day rule