Wix Help Center

    How can I cancel my Google Apps mailbox account, purchased from Wix?

    Question

    To cancel your Google Apps mailbox: Sign in to your Wix account > hover over the user panel at the top right of the page > click Billing & Payment.
    Under Mailbox Subscriptions, next to the relevant mailbox, click Manage > next to Next Payment, click Cancel Payments > follow the steps provided in the pop-up window.

    After canceling, your Google Apps mailbox will remain active until the next renewal date. After the renewal date, all mailboxes related to the Google Apps account will be canceled. According to Google's Terms of Service, mailbox data is retained for 180 days from the expiration date. If you repurchase your mailbox during this time frame, your mailbox data will be restored.

    If you are canceling a yearly plan, please remember that the renewal payment will be attempted 23 days before the anniversary of your purchase. Make sure to cancel before this date to prevent the auto-renewal payment.

    If you have multiple Google Apps mailboxes and would like to cancel only one of them, you can find instructions here.

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