Wix Help Center

    How can I cancel my Google Apps mailbox account, purchased from Wix?

    Question

    To cancel your Google Apps mailbox: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > under Manage Premium, click Billing & Payment.
    Under Mailbox Subscriptions, next to the relevant mailbox, click Manage > next to Next Payment, click Cancel Payments > follow the steps provided in the pop-up window.

     

    Important: After cancelling, your Google Apps mailbox will remain active until the next renewal date. After the renewal date, all mailboxes related to the Google Apps account will be cancelled and all data in the mailboxes will be deleted with no option to retrieve or restore the data.

     

    If you are cancelling a yearly plan, please remember that the renewal payment will be attempted 23 days before the anniversary of your purchase. Make sure to cancel before this date to prevent the auto-renewal payment.

     

    If you have multiple Google Apps mailboxes and would like to cancel only one of them, you can find instructions here.

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