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wix Wix Team

If your Contact Form is not working, please try the following:

 

1. Check to see that you have entered the correct email address in your Contact Form settings.

To check your Contact Form email address: Click the Contact Form that you added to your site > in the Settings window, under Email To, enter or correct the email address that you want Contact Form submissions sent to.

Make sure to Save and Publish if you make any changes.

 

2. Check that emails sent through your Wix Contact Form are not being recognized as spam and have ended up in your Spam/Junk/Bulk Folder.
 

Note: If the email address you added is example@YourSiteDomainName, make sure that the MX records are pointing correctly, click here to learn more.
 

For more information on using Contact Form, click here .

Replies(145 replies total)

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  • CSGResidential

    Replied by CSGResidential October 8, 2013

    Hi we are having the same issue with our website - www.csgresidential.com.au.

    We have added a contact form to the home page and also to the contact us page, neither contact forms work. It says email sent successfully but does not show up in our inboxes, they don't come up in junk mail either. Please help.

    • Hudson Wix Team

      Replied by Hudson October 9, 2013

      As you are connected via Nameservers - Please ask your email hosting company what records need to be added and update them in the Domain Manager within your Wix account.  In the Domain Manager, you can add MX records, A records, CNAME records and TXT records. For more info about how to update these records, follow this link.


      If you find that your personal email address has not been working correctly since you connected your domain – it is recommended that you check if you have followed the steps as above correctly before contacting support at premium@wix.com
       

  • familyroundup

    Replied by familyroundup September 23, 2013

    PLEASE HELP!! I have two sites up with Contact Us forms and neither site is working. I have had people contact me angry for my lack of response. I have done several tests. I also checked my spam. I have also switched between various email addresses even ones of family members to see if it would work with theirs. PLEASE HELP!!!!

    • familyroundup

      Replied by familyroundup September 23, 2013

      PLease also note that is SAYS....Email sent successfully each time but never goes through.

    • familyroundup

      Replied by familyroundup September 23, 2013

      Also, I am receiving emails from other sources right now as well. So I know it is not my email accounts.

       

    • dinamiso Wix Team

      Replied by dinamiso September 23, 2013

      Hi,

      I sent your an email via the contact form  on : theacarter.com

      Please let us know if you received the test message from Wix.

      Also, I noticed your contact form is not placed properly within your Wix page.

      Please click on the contact form and drag it to your site page borders.

      You will see the contact form is attached to the page within the dotted lines will appears.

      For example: 

       

      If the problem persist, please try to remove the contact form box and add it again.

      Dina-Wix Team.

  • cjs103

    Replied by cjs103 September 20, 2013

    Hi, I am not receiving any emails being sent through the contact form. I'm using Gmail. The address is correct, I've checked the spam folder, I've saved and published the website. Any help would be appreciated

    • Keren Wix Team

      Replied by Keren September 20, 2013

      Hey,

       

      Thank you for contacting Wix support!

      I sent you 2 test emails (test 1, test 2) via your contact form, please let us know if you received the emails. Also, please inform us if you received both emails or just one of them.

      We await your reply. 

      Keren, Wix Support
  • spectrumaerialscouk

    Replied by spectrumaerialscouk September 6, 2013

    I am not receiving anyone sending via my contact form I've just found out! This is costing me dearly! When I sent a number of mails via it to myself and it returns undelivered? But it states send successfully. What is going on??? My address is correct.

    My site is www.spectrumaerials.co.uk

    I need this sorted quickly!

    • Yotam Wix Team

      Replied by Yotam September 6, 2013

      Hi,

      I have sent you a test mail through your site's contact form.

      It has gone through successfully:

      Have you received it?

       

      Awaiting your reply

      Yotam Wix Team
    • spectrumaerialscouk

      Replied by spectrumaerialscouk September 6, 2013

      No nothing, I have tried this and sent to myself and the mail was returned, even though it says successfully sent??

    • spectrumaerialscouk

      Replied by spectrumaerialscouk September 6, 2013

      Its now been 7 hours and you have just done what I told you it was doing. Every hour this goes on is costing me money. No settings have been changed by me whats going on?

      Everyone else can contact me using this address, bar the contact form!

    • Dima Wix Team

      Replied by Dima September 6, 2013

      Hi,

      Is carlosjackal2000@aol.com your correct Email address? Are you able to receive Emails from other sources to that mail box? Did you check your spam folder? The messages might be ending up there.

      Dima -Wix support team-
    • spectrumaerialscouk

      Replied by spectrumaerialscouk September 6, 2013

      As stated before yes to all! Anyone who sends something ONLY from the contact form is not getting through, are you people not reading what I am saying. This is the second reply in hours that I'm repeating myself again????? At least if they were in the spam folder I could get them.

    • Yotam Wix Team

      Replied by Yotam September 7, 2013

      Hi,

      I have edited your site and changed the email address in the contact form to my own and tried sending a mail.

      It arrived successfully.

       

      Are you able to receive any mail at all to your email account?

      Please try removing and re-adding the contact form to your site.

       

      We await your reply.

       

       

      Yotam Wix Team
  • karafx

    Replied by karafx September 6, 2013

    When sending a message via my contact form page, users receive the following message "Error sending email, please try again later". My MX records are pointing correctly and I have followed each of the steps to fix the issue. I have attempted to send a message using different browsers and computers. Any help would be greatly appreciated. Thanks, Kara

    www.soapmixtress.com

    • Alina Wix Team

      Replied by Alina September 6, 2013

      Hey, 

      Please note that you need to fill your email address in the contact form. Click on your form and then choose 'settings' from the menu bar. Here you can add you email address. 



      Please let us know should you require any further assistance. 
       

      Alina, Wix Support Team
  • al2706

    Replied by al2706 August 31, 2013

    My Contact form is not working either.  I am not receiving an error message though.  Whenever a customer tries or we try to click on the send button, nothing happens.  Please advise!  Thanks

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support August 31, 2013

      That's because you menu's overlapping your "Send" button:

       

      I fixed it for you, it should work perfectly now.

      Dror - Wix Team
  • gorimrunner

    Replied by gorimrunner August 14, 2013

    We gave 8 different contacts with different email addesses on a page.  all emails arrive at the first contact although all the links are different.  Help

    • Rapido Wix Team

      Replied by Rapido August 14, 2013

      I am not sure I understand what you mean- what links are you referring to? Please elaborate so I can better assist you.

  • akelic

    Replied by akelic August 10, 2013

    my contact form is not working, i have 2 email which are correct, can you please check it out

     

    http://www.idproperty.com.au/#!contact/c16fm

     

    • shayb7 Wix Team

      Replied by shayb7 August 10, 2013

      Hey,

       

      I have just viewed your site and was able to successfully send an email by using the contact form. Have a look at the screenshot:

      If you are getting an error message when trying to send a message, please clear your browser's cache and try again.  You can find step by step instructions  here . Please also try and use different browsers and see if the issue persists.

       

      If you are able to send a message successfully but unable to receive the mail please check if Wix is recognized as Spam mail in your email account; you may have received the emails in your Spam folder.  Please also  make sure that you have added the correct email address to your Contact Form. 

       

      If you are able to receive other mails sent to those email addresses but still unable to receive mails from the contact form, please let us know.

       

      If you are unable to receive any mail please contact your email provider for further investigation.

       

       

  • stuartrenneberg

    Replied by stuartrenneberg August 7, 2013

    My contact form doesn't work either i have received an emial from Wix telling me to go ad publish my site again but every time I click to publish I get the following message:

    "An unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (Timeout)"

    Any ideas??

    • ilan-t Wix Team

      Replied by ilan-t August 7, 2013

      Hello,

       

      Please try clearing your Browser Cache and/or using a different browser then try again.


      Please clear your browser's cache. You can find step by step instructions here.
       


      To download the latest Google Chrome browser please click  here
      To download the latest Firefox browser please click  here
      To download the latest Safari browser please click  here
      To download the latest Internet Explorer browser please click  here
       
      Best regards

       

    • stuartrenneberg

      Replied by stuartrenneberg August 7, 2013

      Hi, 

      I have tried clearing my cache in both chrome and explorer and I am still getting the same error message on both browsers

      Thanks

    • Keren Wix Team

      Replied by Keren August 7, 2013

      Hi  stuartrenneberg ,

       

      While browsing your editor I wasn't able to recreate your difficulties.

      Please try some of the solutions provided  here  to make sure that your issue is not a local one.

      Make sure to try different browsers, connections and devices.

      If the steps in the link didn't resolve your issues, please answer the questions in the same link.

       

      Please also add a  screen shot  of this issue  so that we can further investigate and help.

       

       

      Awaiting your reply.

      Keren, Wix Support
    • stuartrenneberg

      Replied by stuartrenneberg August 8, 2013

      Hi

      I have tried all the steps listed. I have Chrome and Internet Explorer installed, I signed out of all Wix pages, Cleared all history and temp files from both browsers yet the problem still persists.

      This only occurred after i received an email from W ix alerting me that my contact form may have been affected by a technical fault. Before then everything worked fine in the editor. Now I cant save or publish my site and potential clients cant reach me using the contact form.

      The form doesn't work in safari either. I'm paying a monthly subscription for one of your premium sites and really need this issue resolving this evening. Is it possible for an adviser to call me on the number you have against my account, this can also be found on my site.

      I have attached a screen shot of the error message i receive above. This is the same error i get in both Chrome and Explorer.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support August 8, 2013

      Hi,

      Please log out of your wix account , clear your browser's cache and your browsing history, and login again; or try using Chrome's incognito mode (Ctrl+Shift+N) to log in to the site, make a change and publish.
       

       

      Dror - Wix Team
    • stuartrenneberg

      Replied by stuartrenneberg August 9, 2013

      Ive done the above, for the third time now and on a different conputer and browser yet I still get the same message. I need to speak to someone in support, my editor and contact form have been down for four days now

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support August 9, 2013

      Hi, You can call us at -

      US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between 6AM - 5PM PST) and we will be happy to assist you.

       

      If you are calling from outside the US and need a direct number you may call +1-415-639-9034 during the same hours.

       

      *Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as Skype, allow you to call toll free numbers for free.

       

      However, as we've managed to save using your account using different connections and devices, I encourage you to try using a different computer and see if the issue persists.

      When you clear your cache in Chrome, do you tick all the check boxes and select "Beginning of time"?

       

      Dror - Wix Team
  • index-files

    Replied by index-files August 7, 2013

    I've tried everything above, but my contact form still doesn't work.

     

    This is my website: www.masterexporters.com.

    • Hudson Wix Team

      Replied by Hudson August 7, 2013

      Please perform the following steps to make sure your contact form is now
      working:

      1. Go to My Account > Click Manage & Edit Site > Click Edit Site >
          Click Publish
      2. Test that your contact form is functioning by sending yourself an email
      3. If you do not receive the email, please check that the email address that
          you entered is correct and try again

    • index-files

      Replied by index-files August 7, 2013

      It works now.  Thenk you!

    • Eyal Wix Team

      Replied by Eyal August 7, 2013

      Hey index-files,

       

      We are glad  we were able to help you!

       

      If you have any other questions or require assistance, please let us know!
      Thanks, 

      Eyal, Wix Customer Support Team

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