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wix Wix Team

If your Contact Form is not working, please try the following:

 

1. Check to see that you have entered the correct email address in your Contact Form settings.

To check your Contact Form email address: Click the Contact Form that you added to your site > in the Settings window, under Email To, enter or correct the email address that you want Contact Form submissions sent to.

Make sure to Save and Publish if you make any changes.

 

2. Check that emails sent through your Wix Contact Form are not being recognized as spam and have ended up in your Spam/Junk/Bulk Folder.
 

Note: If the email address you added is example@YourSiteDomainName, make sure that the MX records are pointing correctly, click here to learn more.
 

For more information on using Contact Form, click here .

Replies(147 replies total)

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  • bafodelic

    Replied by bafodelic January 28, 2014

    Hi,

    I'm having issues with my contact form. For some reason people viewing my website (on firefox & safari) are able to enter information in all the fields except for the first one. I tried changing it around and put Email as the first field and Name as the second, but it still wouldn't work. Whatever i keep as my first field is not working.

    I'm having no issues receiving emails from the contact form. But i would like for all the fields to work & not sure how to fix this.

    You can check for yourself on my site.

    http://www.zeraazmi.com/#!contact/czpl

  • benellison70

    Replied by benellison70 January 22, 2014

    Hi

    My contact form isn't working either. I have checked everything you suggested to  others. When I press send the message comes up as 'details have been sent' but no emails arrive either in BenEllison@aol.com  or BCC   LizziBolton@aol.com. I have also tried it without BCC but still no joy.

    I await your response

     

     

    • benellison70

      Replied by benellison70 January 22, 2014

      I don't know if this will help shed some light on the problem but I have just tried to add a button linked to my email address as another way of contacting me and that doesn't work either. It puts up a blank document. I have deleted that again.

    • Niv Wix Team

      Replied by Niv January 22, 2014

      Hi,

      To further explore this issue, please use another email address that isn't associated with the mailbox @aol.com and let us know if the issue persists.

       

      Thanks for your cooperation,

      Niv, Wix Support
    • benellison70

      Replied by benellison70 January 23, 2014

      Hi 

      Yes it has worked with a googlemail email address. Does that mean I can't use an aol email address for this.

    • Elia Wix Team

      Replied by Elia January 23, 2014

      In the meanwhile, you cannot.

      Please note that you can use gmail's forwarding to use a gmail address as an intermediate between your aol inbox and your contact form. 

      Elia - Wix Support
  • ratioinnovacion

    Replied by ratioinnovacion January 21, 2014

    My contact form at www.ratioinnovacion.com is not working. The email hola@ratioinnovacion.com is able to receive normally, but seems that the form is not sending anything. I've checked the MX records in the Wix domain manager and seem to be ok. The MX server is set to mail.ratioinnovacion.com (from Hostmonster). Any idea?

    • Kika Wix Team

      Replied by Kika January 21, 2014

      Hi  ratioinnovacion,

      I just send you a test message. Have you received it?

      Please go to your Editor and make sure that you have added the correct email address to your Contact Form.
       

      Please also check if Wix is recognized as Spam mail in your email account; you may have received the emails in your Spam folder.
       

      Make sure to Save and Publish after you make the change.
       

      Please note, If the email address you added is example@YourSiteDomanName, make sure that the MX records are pointing correctly, you can read about it here.
       

      You can find more information about how to use the contact form here .

       

    • ratioinnovacion

      Replied by ratioinnovacion January 21, 2014

      I dindn't receive your test email. It's not in spam. But I'm able to receive my own test emails to hola@ratioinnovacion.com (the address linked to the form), I've just tried it.

      I've double checked the form and the address is correctly spelled. May be the MX records are not properly configured, but I couldn't tell as I don't know much about it. I just left it in its default config after having transfered the domain ratioinnovacion.com from Hostmonster by pointing method.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support January 21, 2014

      Hi,

      I've added your mail address to the BCC as well, please try again and let us know if it still doesn't arrive at the destination. If this fails, please let us know which mail provider you're using and what the MX records should be so that we can take a look. 

      Dror - Wix Team
  • er0514

    Replied by er0514 January 20, 2014

    Hi Wix team, I am having issues with my contact form as well on www.c2porterville.com

    I have published and have two valid email accounts (one is email and another in BCC). Not currently working, please help!

    Thank you.

    -Erik

    • Adam F Wix Team

      Replied by Adam F January 21, 2014

      Hi Erik, 

       

      I was able to send you a test email using the contact form on your site. If do not see it in your inbox, please also check your spam to folder to make sure it did not end up there for some reason. Let us know if you were able to receive the email so that we can further investigate. 

    • er0514

      Replied by er0514 January 22, 2014

      I Adam, I did not receive an email (neither inbox or junk mail). Can you please look into it further? Thank you for your time. I appreciate your help.

    • Ritti Wix Team

      Replied by Ritti January 22, 2014

      Hi,

      Are you receiving mails to these mailboxes from other sources? Please make sure that they are indeed in tact.

      Best, Ritti
    • er0514

      Replied by er0514 January 23, 2014

      Yes, I receive emails on a daily basis from numerous sources. 

    • Hudson Wix Team

      Replied by Hudson January 23, 2014

      As you can see we have sent you another test message

       

      they are set to go to - 

      jorge@ricopropertygroup.com and BCC  erik@ricopropertygroup.com 

       

       

       

       

    • er0514

      Replied by er0514 January 28, 2014

      We are still getting nothing.

    • er0514

      Replied by er0514 January 28, 2014

      Okay I changed the email address to my personal email and a test submission went through sucessfully. But why not the work email? The erik@ricopropertygroup.com (and Jorge...) are both mircosoft 365 based email accounts. Any thoughts?

      -Erik

    • er0514

      Replied by er0514 January 29, 2014

      Microsoft Exchange is our email server...???

    • Nat

      Replied by Nat January 29, 2014

      Hey,

       

      It's possible that your email host is blocking our email for some reason. Please contact them and ask if they are filtering the following IPs:

      216.139.222.79
      216.139.222.80
      216.139.213.90

      Please don't hesitate to contact us again. Nat
    • er0514

      Replied by er0514 February 11, 2014

      Our computer tech guy looked into the info you gave me and found nothing. He responded asking you this,

      "Can you change the smtp info to use another server?"

      Please let me know. Thank you. -Erik

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support February 11, 2014

      Hi Erik,

      We're not the mail host, we have no access to the smtp servers nor do we host the name servers for that domain - which means we don't have the DNS control to redirect the mails to their respectable servers.

       

      Can you get incoming mails to that address otherwise? If you can, then it seems to be some issue with blocking our addresses - contacting 365 will be the best option we can recommend.

      Dror - Wix Team
  • blanchas

    Replied by blanchas January 17, 2014

    I need help today (Friday, Jan. 17).  I waited for an hour on the phone, but no representative picked up the phone to help me.  You said you'd call this morning.  I need help as soon as possible.  Please call me back.  (403) 240-3635.

    • Michal

      Replied by Michal January 17, 2014

      Hey blanchas, 

       

      I apologize for the inconvenience. 

      We will be delighted to help you solve any issue right here on the support forum. Please let us know what kind of problem you are facing, so we can investigate it for you. 

      You can also schedule a new call by clicking here.

       

      Thanks,

      Michal - Wix Team
  • kailamarieh

    Replied by kailamarieh January 13, 2014

    My contact form on polliwogpond.com is not working. I have replaced the email with my absolutely-working one too and no luck. Checked spam folder, too.

    • kailamarieh

      Replied by kailamarieh January 13, 2014

      and as soon as I write this I get one I sent a while ago... so weird. ok maybe it is working?

    • gills2 Wix Team

      Replied by gills2 January 13, 2014

      Hey  kailamarieh ,

       

      Please let us know if this issue happens again and provide us with the site you are referring to so we can further investigate.

       

      Please clear your browser's cache. You can find step by step instructions here.

       

      Thanks,
       

      Gill, Wix Team
  • pambthompson

    Replied by pambthompson December 30, 2013

    I get an error message when trying to send a test message from my website. It states "owner email address not set". I purchased my email through Wix with Google - why won't this work?

    • Eyal Wix Team

      Replied by Eyal December 30, 2013

      Hey pambthompson,

       

      Simply follow these instructions:
       

      1. From the left toolbar, click the Add icon.
      2. From Add , click Apps and then click Contact Form. 
      3. From the Contact Form Settings window, under Email to, type the email that your site visitors will contact when filling in the form.
      4. Under Email BCC, type an email that will be blind-copied when your visitors fill in the form.
       

      Click here for more information including how to customize your contact form.

       

      If you require further assistance, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • juancarlosprod

    Replied by juancarlosprod December 28, 2013

    I am having the SAME PROBLEM with my two premium sites.  What is going on?  And why hasn't WIX simply fixed this? Evidently it has been happening for quite awhile. 

    • ilan-t Wix Team

      Replied by ilan-t December 28, 2013

      Hello,

       

      I just sent you a test e-mail through one of the contact forms on one of your sites, the message came up sent successfully, could you please check to ensure you received it?

       

      best regards

    • juancarlosprod

      Replied by juancarlosprod December 29, 2013

      No. I did not receive it --and no, it's not in my spam filter.  The contact form is not working for either juancarlosproductions.com or wecoulddoitbetter.com --and I've deleted the contact form re-added it, revised it, published it ..etc., etc., etc.

    • shayb7 Wix Team

      Replied by shayb7 December 29, 2013

      Hey,

       

      I have just accessed the editor of your site wecoulddoitbetter.com, added my personal email address to the Contact Form settings as a BCC address and used Preview Mode to send a message. I have successfully recieved the message within a few seconds. Have a look at the screenshot below:

      Please make sure that the email address 'juancarlosprod@aol.com' which you are currently using with your Contact Form is correct. If this is the correct address, please check if you are able to receive mails sent to this address from external sources (not through Wix).

       

      If you are unable to receive any mail sent to this address, please contact AOL.com for further assistance. If you do receive mails sent to this address from sources outside of Wix, please let us know.

    • juancarlosprod

      Replied by juancarlosprod December 29, 2013

      I am receiving emails to that address (juancarlosprod@aol.com) just fine --from at least 3 different sources in the past 2 days.  Please advise.

    • Nat

      Replied by Nat December 30, 2013

      Hey,

       

      An answer to this topic can be found in Contact form not sending to AOL mailboxes 10/12/13

      Please don't hesitate to contact us again. Nat
  • halldo2

    Replied by halldo2 December 16, 2013

    my contact forms are not working properly. only a few of them work. some of them only allow a direct input of text to some of the colomes. please check it out www.naturaliceland.is 

    • Niv Wix Team

      Replied by Niv December 16, 2013

      Hi,

      I checked your site through the editor, however I didn't experience any issues with the contact forms. Note that in order to add more fields or enter text in the other fields (marked grey), you will need to simply check the boxes next to it. Shown in the screenshot below:

      If I misunderstood the issue you are having, please specify which contact forms aren't working, where are they located within your site and provide us with screenshots. You can find step by step instructions here.

       

      Thanks for your cooperation,

      Niv, Wix Support
    • halldo2

      Replied by halldo2 December 16, 2013

      Ok thank you this is not the problem, thank you for the quick response.

      For example this one http://www.naturaliceland.is/#!reykjanes/c11xp when your hoover over the box marked tölvupóst (e. email) you see that you cannot input text, if you move your mouse over to the end of the field or the box where you should be able to put in your email you see the type icon and then you can input text.

      This varies over the different contact forms over each site, on this site http://www.naturaliceland.is/#!skraning/c1f2i you can enter each section with a form by clicking "Skráning" and then you can test them out, the only one that worked correctly was the "Austurland and Vestfirðir" one. I can send screens if this does not help but it could be a little hard to showcase over screens.

       

    • Dr. Zoidberg Wix Team

      Replied by Dr. Zoidberg December 17, 2013

      Hi halldo2 !

       

      The problem with the contact form on this page http://www.naturaliceland.is/#!reykjanes/c11xp is that text above the contact form is overlapping the fields and that is the reason you can't enter anything/

       

      Please use the stretch handle to re-size the text box, Save and Publish your site and the issue will be resolved. I suggest that you check other contact forms where you have this exact issue to see if the text box is not overlapping the fields. 

    • halldo2

      Replied by halldo2 December 17, 2013

      thank you :)

  • cristinarose

    Replied by cristinarose December 9, 2013

    I'm having the same issue. A week or two ago the contact form worked. Now we are getting a message that says 'an error has occurred.'

    I checked and double checked the email addresses. I deleted the contact for and added a new one entering the information from the beginning again. It does seem like a problem in the program, not on my end or user error.

    Please let me know what can be done to fix this. Thanks.

     

    • dinamiso Wix Team

      Replied by dinamiso December 9, 2013

      Hi,

      Please note: Your domain: drewandcristina.compointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

       

      Dina-Wix Team.

    • cristinarose

      Replied by cristinarose December 11, 2013

      I have done that. Do you expect that will fix the issue with my contact form?

      Thanks for your help,

      Cristina

    • Yotam Wix Team

      Replied by Yotam December 11, 2013

      Hi Cristina,

      I was able to send from your contact form without any difficulties.

      I have sent you a test mail.

      Has it arrived?

       

      Please go through the steps provided here to make sure that your issue is not a local one.

      Make sure to try different and updated browsers:

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
       
      If the issue persists please contact us immediately.
      Yotam Wix Team

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