Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

If your Contact Form is not working, please try the following:


1. Check to see that you have entered the correct email address in your Contact Form settings.

To check your Contact Form email address: Click the Contact Form that you added to your site > in the Settings window, under Email To, enter or correct the email address that you want Contact Form submissions sent to.

Make sure to Save and Publish if you make any changes.


2. Check that emails sent through your Wix Contact Form are not being recognized as spam and have ended up in your Spam/Junk/Bulk Folder.

Note: If the email address you added is example@YourSiteDomainName, make sure that the MX records are pointing correctly, click here to learn more.

For more information on using Contact Form, click here .

Replies(147 replies total)

Show my replies first
  • annamariespackman

    Replied by annamariespackman March 3, 2014


    I have sent two test emails to myself using my contact form and neither has come through my email. I have double checked that my email address is entered correctly.
    My website is awakeninglifeholistichealing.com

    Can you please help me?
    Thanks in advance,
    Anna Marie

    • annamariespackman

      Replied by annamariespackman March 3, 2014

      oops, looks like it was an issue with my email accounts. Got it figured out. Thanks!

    • ariadned Wix Team

      Replied by ariadned March 3, 2014

      Hi Anna Marie,

      Glad to hear the issue was solved and thanks for updating us! 

      Please don't hesitate to contact us again if you have any future questions.



      Ariadne - Wix Team
  • gmdvir

    Replied by gmdvir March 3, 2014


    The forms on my website works just fine, but I have a problem with the forms on the mobile mode.

    I have 2 forms - RSVP and Conntact forms and when I try to send something in my nobile I get an error message saying "an error has occurred".

    Please advise how to six this issue.

    Thanks :)

    • Daniel M Wix Team

      Replied by Daniel M March 3, 2014

      Hi there,


      I've just managed to send you emails from both forms using an iPhone. 

      While browsing on the web, your phone and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache.


      If your'e using an iPhone, please follow the steps provided here .

      If your'e using Android, please follow the steps provided here .


      I hope this was helpful, if your'e still encountering difficulties please let us know. And mazal tov! :)

      - Daniel M, Wix team.
  • lizrani

    Replied by lizrani March 3, 2014

    I'm having the same issue. I have set up correctly my email account and the Contact Form setting. However, when I test the form I click send it can't be submit. It's obviously not the setting problem but the wix form problem. Other form that I create (from Form builder) in the booking & reservation page is working OK. Please check to fix this www.europeanbikerstours.com 

    • Débora C Wix Team

      Replied by Débora C March 3, 2014



      I just filled in the form and sent it successfully, please take a look at this screenshot. Did you receive it?


      Please clear cache and try again. You can find step by step instructions here.



      Débora, Wix Team
    • lizrani

      Replied by lizrani March 3, 2014

      I know this one is working OK as I mention above because I use HTML form. The wix form is NOT working in my page http://www.europeanbikerstours.com/#!contact-us/c1am1 and http://www.europeanbikerstours.com/#!nous-contacter/chta I already clear cache but still have error.

    • Tal Wix Team

      Replied by Tal March 3, 2014



      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

      Tal, Wix Team
    • Omer Wix Team

      Replied by Omer March 5, 2014



      The field next to the "name" in your contact form is actually the field for an email address. That field is also highlighted when your trying to submit an email because that field needs to have an email address format (xxx@xxx.xxx)

  • schiumo3

    Replied by schiumo3 March 1, 2014


    Having difficulties getting the contact form to forward message to my gmail account. Spelling is correct and nothing in spam. I have applied the google mail app under MX records and can't seem to find a solution. www.nickelcitylandscaping.com

    Any input would be greatly appreciated.


    • Itamar Wix Team

      Replied by Itamar March 1, 2014

      Please note I sent you a test email to NiCityLandscaping@gmail.com. Please let us know if you received it.

      Itamar, Wix team
    • schiumo3

      Replied by schiumo3 March 1, 2014


    • Itamar Wix Team

      Replied by Itamar March 1, 2014

      Please make sure to check the spam folder.

      Do you receive emails from other sources to this mailbox?

      Itamar, Wix team
    • schiumo3

      Replied by schiumo3 March 1, 2014

      Spam is clear and yes I do.

    • Elia Wix Team

      Replied by Elia March 1, 2014


      I've dispatched another test email, through your editor.

      Please re-check your email.

      Also, please check the following topic regarding AOL mailboxes.

      Elia - Wix Support
  • sejal3

    Replied by sejal3 February 27, 2014

    I am having the same issue as the spanglemaker. i got the email info that was sent but it gives a message that "owner email address not sent".

    Also, I have embed codes to post a video to my page, can you assist me with that.


    Thank you,


    • Daniel M Wix Team

      Replied by Daniel M February 27, 2014

      Hi Sejal,


      Please be sure to save and publish your site before testing the contact form, if you've entered the email info in the contact form settings and didn't publish then the changes are not live. Then you can test it again, let us know how that goes.


      As for embedding HTML codes, since these are codes that haven't been tested with Wix we can't offer any support for it. 

      For more information check out the tutorial below, or you can click here.

      *Take a minute to read through the Known Issues & Limitations of the HTML iFrame/Embed App via the link above before using this.


      I hope this was helpful,

      - Daniel M, Wix team.
  • hollandnigel

    Replied by hollandnigel February 24, 2014

    My form isn't mailing to my business email address,
    just my BCC
    There isn't an issue with the address I have put because if I 'reply all' from the BCC address then the business one receives the reply

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support February 24, 2014


      Where is this hosted? Make sure that your mail provider doesn't block mails from @parastorage or otherwise sends them to SPAM or trash.



      Dror - Wix Team
  • thespanglemaker

    Replied by thespanglemaker February 14, 2014


    I'm having problems getting my 'Contact us' page to work. It wont send emails to the address ive provided. It says "owner email address not sent". I have entered a valid email address that ive been using with no problems for some time. Can you help?

    • Keren Wix Team

      Replied by Keren February 15, 2014



      Thank you for contacting Wix support! I entered your site and did not face any difficulties when trying to send you a test email. You can take a look below:Please check your email to make sure you have received my test email and let us know if it was sent to you successfully. 

      We await your reply. 

      Keren, Wix Support
    • thespanglemaker

      Replied by thespanglemaker February 16, 2014

      Yes! thank you, so strange it wasnt working before.

  • enqui1495

    Replied by enqui1495 February 13, 2014

    I am really disillusioned with WIX customer service, you are VERY hard to get hold of. I notified you of an issue 4 days ago, and have still not had a satisfactory response. Your "Phone back" function is worse than useless, I need to speak to someone NOW not in some time in the future!!! I am losing credibility with prospective clients because they cannot contact me. I have put the return email in the correct box, and the error message is still "owner email address not set" Please can you address this as a matter of urgency. The site is www.libertypersonnel.co.uk



    • Carla WixTeam Wix Team

      Replied by Carla WixTeam February 13, 2014

      Hi Peter,


      I'm sorry you are having problems to contact Wix support.

      I've checked your site and I saw that you still didn't add the email to your contact form. I've made some tests and your contact form is working perfectly. I've added the email 

      enquiries@libertypersonnel.co.uk to the form. 
      If you want to add a different email or make any changes to your contact form, click the form followed by settings. After you finish will all the changes, don't forget to save and publish the site, otherwise the changes will not be saved in your form.
      Don't hesitate to contact us if you have other questions.
      Best Regards,
  • lisajaynecooksey

    Replied by lisajaynecooksey February 11, 2014

    Hi, my contact form on lisaandjames.co.uk doesn't seem to be working. I have tried linking it to an aol email account and a hotmail email account but I'm not receiving the test emails. I have checked the junk folders for both and the email is not being received there either. Can you help?

    • Carla WixTeam Wix Team

      Replied by Carla WixTeam February 11, 2014

      Hello lisajaynecooksey,


      I've made a few tests and your contact form is working perfectly. Please check if the emails you added are correctly spelled.



  • ka9275

    Replied by ka9275 February 4, 2014

    Hiya, I am having a similar problem with the first field of the contact form not letting the user type anything in it. Check it out here: http://ka9275.wix.com/whitetrashpromotions#!contact/c14m1

    • Marceline Wix Team

      Replied by Marceline February 4, 2014


      We have noticed that a transparent text box is blocking your contact form. Please change the size of the text box or send it backwards in the editor:

      Best regards, WIX Team.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply