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wix Wix Team

If your Contact Form is not working, please try the following:

 

1. Check to see that you have entered the correct email address in your Contact Form settings.

To check your Contact Form email address: Click the Contact Form that you added to your site > in the Settings window, under Email To, enter or correct the email address that you want Contact Form submissions sent to.

Make sure to Save and Publish if you make any changes.

 

2. Check that emails sent through your Wix Contact Form are not being recognized as spam and have ended up in your Spam/Junk/Bulk Folder.
 

Note: If the email address you added is example@YourSiteDomainName, make sure that the MX records are pointing correctly, click here to learn more.
 

For more information on using Contact Form, click here .

Replies(147 replies total)

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  • rayzanihat

    Replied by rayzanihat April 12, 2014

    Hi,

    My wix contact form stopped working. Is this a common issue?

    • rayzanihat

      Replied by rayzanihat April 12, 2014

      I also confirmed that the issue is with the gmail accounts..

    • rayzanihat

      Replied by rayzanihat April 13, 2014

      I just received in my gmail account as well, but with an hour delay.. 

    • Tal Wix Team

      Replied by Tal April 13, 2014

      Hi

      This is an issue with Gmail, Google is currently looking into the problem - it isn't specific to our contact form.

       

      Have a great day,

      Tal, Wix Team
  • vinoandrosy

    Replied by vinoandrosy April 12, 2014

    Hello, 

     

    My contact form isnt working. I have made the sure the email on settings is correct and have published the site afterwards. I am not sure why I am not receiving any emails?

    http://www.vinoandrosytietheknot.com/#!rsvp/ckxg

    Please help!

    • vinoandrosy

      Replied by vinoandrosy April 12, 2014

      I also see the message of "your details were sent successfully". The emails are not going to my spam or trash and I can receive other emails from wix such as appt bookings to speak to an agent on the phone.

      This is time sensitive. Please help!

    • vinoandrosy

      Replied by vinoandrosy April 12, 2014

      So I tried trouble shooting a bit more..and It seems that when I add another email to the BCC field it send it to that account no problem. For some reason it is not sending it to my main primary account where I need the responses directed to --> vinoandrosytietheknot@gmail.com. 

      I have checked this account and it receives all other emails fine and nothing is going to trash or spam. Please let me know if u have any thoughts on how to fix this.

    • nitzan

      Replied by nitzan April 12, 2014

      Hi,

      I'm sorry to hear that you have difficulties with your Wix site.

      1. Please contact your email provider (Gmail) and ask them if they accidentally blocked any receiving mail from no-reply@parastorage.com (that is the email address of the contact form)

      2. Does it also happen when you are changing the order of these emails, so the primary will be the bcc and the same as the opposite?

       

      Please don't hesitate to contact us for any additional help.

      All the best, Nitzan - Wix support
    • vinoandrosy

      Replied by vinoandrosy April 13, 2014

      the emails are eventually coming but extremely delayed. Almost 4-5 hours later. I am concerned that I will be missing replies when people try to send me information.

      Any help with how to get the email responses to get there sooner? it has no problem reaching my other account. Its immediate there. But takes really long to the account I wish it to direct to.

    • Or Y Wix Team

      Replied by Or Y April 13, 2014

      Please note that this issue has to be dealt with Google, since the late mail arrival is an issue on their side. Kindly contact the Google customer solution team for further assistance.

       

      Thank you and please feel free to contact us again in case you need further help.

      All the best, Or
  • chrisrenee06

    Replied by chrisrenee06 April 12, 2014

    Hello, 

    I recently had my website transferred over to me from a friend, everything is working great except the "contact form". 

    • shayb7 Wix Team

      Replied by shayb7 April 12, 2014

      Hey,

       

      In order to provide you with the highest level of support and service, we require additional information. Please elaborate as to the nature of the problem and provide us with a detailed outline of the steps required to recreate the issue on our end as well as with screenshots exemplifying the issue so we could better understand and further assist. You can find step by step instructions here.

       

      Awaiting your reply

    • chrisrenee06

      Replied by chrisrenee06 April 12, 2014

      Looks like it is actually working as of late last night. It was just very slow, a few hours behind. I will contact you if anything else goes wrong. Thanks 

    • AlonH Wix Team

      Replied by AlonH April 12, 2014

      We are glad to hear that the issue has solved.

      Don't hesitate to contact us if you need any further assistance.

  • cr9245

    Replied by cr9245 April 5, 2014

    My contact form is working for most, but the few people who can't get it to work are all using Macs with the latest OS. They have tried in Safari, Firefox and Chrome. When they click on a field to type, nothing appears. Here is the link to the page having the issues: http://www.folkwest.com/#!pfb-volunteer/c11dq

     

    • ilan-t Wix Team

      Replied by ilan-t April 5, 2014

      Hello,

       

      Could you please let us know if they receive any errors? Including a screenshot would help in investigating the matter also.

       

      Best regards

  • sirphoto

    Replied by sirphoto April 5, 2014

    My Contact form isn't working.  I sent a message to myself using my wife's e-mail address, twice.  I never received either message at the e-mail address that I listed on the Contact form.  That e-mail address is functioning, and no, the message was not intercepted my my ISP's spam filter.  Can you help?

    • Ilia Wix Team

      Replied by Ilia April 5, 2014

      Hi,

      I've sent you a test email through the contact form. Please let us know if you've received it.

      Also, Please try and ask Comcast if they are blocking any emails from

      no-reply@parastorage.com

       

      Best regards

      Ilia - Wix Support
    • sirphoto

      Replied by sirphoto April 6, 2014

      No, I haven't received it.  I also have access to the e-mail's blocked by Comcast's span filter, and there are no e-mails stored there.

    • Ilia Wix Team

      Replied by Ilia April 6, 2014

      Hi,

      Do you have any other email address you can try and configure the contact form to?

      Also, I advise contacting Comcast and asking them if you have another filter except for the Spam filter. Sometimes ISPs block certain addresses and the spam filter has nothing to do with this since the emails don't even reach the address.

      Ilia - Wix Support
    • sirphoto

      Replied by sirphoto April 6, 2014

      I changed the e-mail address to my iCloud address.  Sent another test message using my wife's e-mail.  Still doesn't work.

    • Ron Wix Team

      Replied by Ron April 7, 2014

      Hi,

       

      I've tested your contact form with my own personal email address, it worked flawlessly.

      I suggest that you create a dummy gmail account and test it out with that email address and it appears that something may be blocking your emails in your email account.

       

      Let us know how it went and if you require further assistance.

       

      Ron, Wix Team
  • katieannbeckett

    Replied by katieannbeckett April 3, 2014

    My enquiries are not being emailed to me

    I have clients ringing me wanting to know why I have not responded to their email enquiry through the website. I am not getting the enquiries.

    • CarleyS Wix Team

      Replied by CarleyS April 3, 2014

      Hi katieannbeckett,

       

      I have merged your post to the thread on this topic. Please see the Best Reply above for more information.

       

      In addition, I have sent a test email through your Contact Form. Please check for this mail both in your inbox and your spam folder.

      - Regards, Carley
  • chevvyallen

    Replied by chevvyallen April 1, 2014

    I've done everything I need to do - it still want work - it won't submit - it highlights the phone number and says invalid email

    • Marina Wix Team

      Replied by Marina April 1, 2014

      Hello,

      I was able to properly use the contact form and send a message as you can see here:

      Please note that you've made the Phone and Email fields mandatory. If you haven't filled these fields, you will receive these error messages.

      the mandatory fields are set via the contact form settings (go to the editor --> Click the contact form --> 'Settings' --> under 'Customize form fields' select the mandatory ones). 

       

      Please provide us with steps for recreating the problem if you're still experiencing this issue. 

  • suefrankw

    Replied by suefrankw March 29, 2014

    My contact form is not working. I have checked email and they are correct. They form was one in the templates. I did not create it it was a template.

    I have tried twice. It says sent successfully but I did not get it.

    www.theartisantavolo.com

    thanks

    • suefrankw

      Replied by suefrankw March 29, 2014

      and it is not in spam. And my site was saved and published

    • Dima Wix Team

      Replied by Dima March 29, 2014

      Hi,

      I've just sent you a test message. Please take a look and tell us if you got it. Also, is this email account correctly set up? Are you able to send and receive mail from other sources? 

      Dima -Wix support team-
    • suefrankw

      Replied by suefrankw March 29, 2014

      Hi

      thanks I did not get the message at the primary email but did get it at the 2nd email I listed. The 1st email is an aol email. Might that have something to do with it? And why when I sent 2 from the published website did they not go thru to either email.

      thanks

    • Or Y Wix Team

      Replied by Or Y March 30, 2014

      Hello,

       

      The AOL issue may be addressed on the following thread: Contact form not sending to AOL mailboxes 10/12/13.

       

      I have just sent you a test message, it says the message has been successfully sent. Please check both your inboxes.

      Please elaborate in regard to your second question - in what case has the email not been delivered to both addresses?

       

      Thanks and I await for your reply.

      All the best, Or
    • suefrankw

      Replied by suefrankw March 30, 2014

      thanks for your help. your email did come thru but not to the aol address. I know aol can be difficult. I will redo and eliminate aol.

      appreciate your prompt response.

      Sue

    • Natty

      Replied by Natty March 31, 2014

      Hi Sue,

      We have contacted AOL and they assured us that the problem has been resolved. Unfortunately, we can see that the issue is still persisting.

      We will contact them again and will update this thread.

      Thank you for your understanding.

  • harrypm1982

    Replied by harrypm1982 March 28, 2014

    My contact form sends and ive tried different emails as i have a 123 reg email and a gmail account. I've done the pointing thing and added the main email address to send and bcc to my gmail but receive nothing after sending?

    • harrypm1982

      Replied by harrypm1982 March 28, 2014

      I've also saved and published after each change

    • Dean Wix Team

      Replied by Dean March 28, 2014

      Hey,

       

      Using my own email address on your contact form I was able to receive a message.

      Please try your personal email address and let us know if you get the same error.

      If you can send an email to a different mail address then the solution may reside in your email configuration.

      Can you send emails to these mail boxes outside the contact form?

       

      Awaiting your reply.

      All the best, Dean - Wix Team
  • nkseery

    Replied by nkseery March 26, 2014

    3 of my 6 pages will not load, online.  They are saved and published and look fine on the Editing site but not working. Any ideas?

    • dinamiso Wix Team

      Replied by dinamiso March 26, 2014

      Hi,

      I assume you are referring to the site: cqworlds.com ?

      Please note: The pages are not loading, as the menu buttons are covered by a text box.

       

      In order to solve this issue, please resize the box to a minimum size:

       

      Dina-Wix Team.

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