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Replies(10 replies total)
Replied by microsco May 24, 2014
I have paid in full and upgraded the free Instant Search "Site Search" to premium, refresh my page several times and shown as premium but nothing working, total malfunction in following areas:
1- Search not working
2- Can't remove the Power by instant search logo
3- Can't control over ads and related searches
4- Can't configure the search result page for not opening in new browser.
Disappointing.. These are what promoted in their banner published as 3rd party apps in wix app market, and there not option for refunding the money for search box that not working.
Replied by sherrymukim December 13, 2013
The fact that you need to go to the Manage Premium section of the account, Under Billing and Payment to modify App Subscriptions, is not evident or clear when you subscribe to a third party app.
I had subscribed to target hero for newsletter subscription on my website. I disconnected the service from the website 2 months ago. Little did I realise, the actual way to do it is under billing and payment.
Lesson learnt. fingers burnt.
Replied by shipix June 12, 2013
I bought an app, after i couldn't get support to answer my questions.
I tried it for 2 hours and it was useless. To the point where I couldn't believe that Wix would carry an app that offered nothing new and no support.
I feel like I got "ripped off", considering that i bought the app that Wix endorses, but clearly doesn't deliver.
Not happy about that at all.
Replied by shkspraddict April 9, 2013
Hi There. I purchased the upgraded "Latest News" app, but shortly after was advised by pet project labs that the text could not be edited - this rendered the app completely useless to me. I asked the creator of the app for a refund and was advised of the following,
For a refund you need to contact Wix support as they are the one handling this.
I have already cancelled the app, but I need some assistance in recouping my $2.99
Replied by Wix KnowledgeBase February 18, 2013
It is not possible to receive a refund for a third-party app upgrade. App upgrades are monthly subscriptions and cancelling your upgrade will stop the renewal payment from occurring at the end of the month.
To cancel an app upgrade: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing and Payments.
Under App Subscriptions, next to the relevant app, click Manage > next to Next Payment, click Cancel payments.
For more information about the Wix App Market click here.
Replied by Wix KnowledgeBase November 19, 2012
No, once you upgrade a third party app, you will not be able to receive a refund. App upgrades are monthly subscriptions - you can cancel your upgrade and your renewal payment will cease at the end of the month.
For more information about third party apps, please click here.