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wix Wix Team

To update your payment details: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments.

Next to the relevant plan, click Manage > next to Payment method, click Update payment method > update your credit card details > click OK.

 

For more information on updating your payment method, click here.

Replies(202 replies total)

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  • yummymummyofone

    Replied by yummymummyofone January 6, 2014

    Hi there,

    I was emailed yesterdayy saying that I need to update my payment information within one day or my website will no longer be accessible through my domain (I did not receive any emails prior to this requesting payment).  Obvioulsy I have responded now asap and have updated my payment info, yet my website is still not live.  Why is this?  Does it take a while to update?  When can I expect to see my website online again?

    My website is: www.mrsworlduk.com

    Please contact me asap to resolve this issue.

    Many Thanks

    • Hudson Wix Team

      Replied by Hudson January 6, 2014

      You're almost done! Please follow these steps:

      • Step 1. Go to My Account > Domains.
      • Step 2. Click Already have a domain?
      • Step 3. Follow the prompts to update your domain name in the Domain Manager.

      Your domain will be updated instantly, though you may have to clear your cache. Learn how.

      These steps will only work if your site is published. If you're not sure that your site is already published, please go to the editor and click Publish.

      P.S. Still need help? Find simple guides and answers to domain questions here.

    • yummymummyofone

      Replied by yummymummyofone January 8, 2014

      I tried following your steps, but when I click on 'Already have a domain?' it takes me to another screen where it asks me to chose the website I want to connect to the domain, but my mrsworld website isn't there..it only brings up one of my other websites (hannahmccuaigconceptart) and it wont let me attach it to the website I want to, which is mrsworlduk2.

      Please tell me how to resolve this problem asap as our sponsors are wondering what is going on and people are getting frustrated not being able to see our website and it looks unprofessional.

      I paid on time(within a day) yet my website was still disconnected, please resolve this situation immediately, or at least let me know how I can resolve it because the instructions you sent me just now don't work.

      Many Thanks

    • Hudson Wix Team

      Replied by Hudson January 8, 2014

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

    • yummymummyofone

      Replied by yummymummyofone January 9, 2014

      This is all I get..asking me to connect one of my other websites and the one i want to connect, mrsworlduk2, is not available to select.  Please please resolve this as soon as possible, it has been almost a week now since you cancelled my website when I had paid so i am actually paying for a service I am not receiving.  many thanks

    • Tom Wix Team

      Replied by Tom January 9, 2014

      I apologize for the misunderstanding.

      To connect your site to a domain, the site must be associated with a Premium Package. 

      At the moment, you have one active Premium Package in your account, and this Premium Package is attached to the site hannahmccuaigconceptart, which is connected to the domain hannahbattenvfx.com. If you're interested in keeping this site connected to this domain and connecting your other site to the new domain, you will need to purchase another Premium Package. 

      You can use the following coupons to receive a discount on the yearly Unlimited/eCommerce premium packages!

      In case you're interested in switching the Premium Package to a different Wix site, please follow the instructions here to connect your Premium to the site mrsworlduk2, and the connect your domain to it. Please note that as mentioned, this will entail that the domain hannahbattenvfx.com will no longer be connected to the site hannahmccuaigconceptart, as Premium Packages are per Wix site.

       

      I hope this information makes everything clear.

      If you require any further assistance in the future please don't hesitate to contact us again.

       

      Tom

      Wix Team

    • yummymummyofone

      Replied by yummymummyofone January 10, 2014

    • yummymummyofone

      Replied by yummymummyofone January 10, 2014

      Hi - just wondered if I could have a response to the above? Thanks

       

    • Adam F Wix Team

      Replied by Adam F January 10, 2014

      Hi, 

       

      I checked your account and I can see that your domain, www.mrsworlduk.com is properly connected to your site, 'mrsworlduk2'. 

       

      As for the question about the voucher, the reason it did not work is that you have upgraded your site to a Monthly premium package, whereas the voucher is only for Yearly premium packages.

  • radekjakubik

    Replied by radekjakubik January 5, 2014

    Hi,

    I would like to ask you for support. I would like to change my credit card detail. According your "help" I have to click to the option "payment method" and than "update..." I am using chrom browser, but I don't see this option "payment method". Can you suggest alternative method how to change credit card detail and pay the bill.

    Thanks

    R.

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team January 6, 2014

      Hi R.

      As all your services are cancelled you will need to upgrade again to restore your premium features.

      To upgrade your site, please go to My Account > click Upgrade your site under the site you want to upgrade.

       

       

  • c72013

    Replied by c72013 December 30, 2013

    I HAVE BEEN TRYING TO UPDATE THE INFO ON MY ACCOUNT THANKS TO YOUR EMAIL.  YOUR WEBSITE IS INEFFICIENT AND CONFUSING.  PLEASE HAVE SOMEONE CONTACT ME TO walk me through YOUR CONVOLUTED INSTRUCTIONS.  BECHTEL FAMILY LAW GROUP or CHAVEZDIRECT@YAHOO.COM OR CHAVEZFAMILYLAWBFLG.COM. 

    • Tali Wix Team

      Replied by Tali December 30, 2013

      Hey

      I'm terribly sorry to hear you're experiencing difficulties.

      We're here to help! Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      Tali, Wix Team
  • isheriffdeen

    Replied by isheriffdeen December 28, 2013

    Hi
    I have updated my payment method, But the site is not connected to my domain name: eurogulfconsulting.com
    Could you please check this?

    • Anat Wix Team

      Replied by Anat December 28, 2013

      Hey,

       

      While your domain subscription is active, your yearly combo premium plan, which allows you to connect the domain to your Wix site, was canceled on December 27th. Please purchase a new premium plan and assign your site\domain to it and it will be up again.

       

      Please let us know if you need any further assistance. 

      Anat - Wix Team
    • isheriffdeen

      Replied by isheriffdeen December 29, 2013

      Thanks for your response, I will up grade, But How do I Connect / assign my site to the domain Name?
      Sorry, I am not a techie...

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team December 29, 2013

      Hi,

       Please follow the instructions here.

       

      Should you need further support feel free to contact us!

      Best regards, Miki- Wix Support Team
    • isheriffdeen

      Replied by isheriffdeen December 29, 2013

      Thanks Miki

    • Kylie - Wix Billing Team Wix Team

      Replied by Kylie - Wix Billing Team December 29, 2013

      We are happy to help!

  • citivanservice

    Replied by citivanservice December 26, 2013

    Hello,
    I am trying to update my credit card details and settle my billing account but when i click the billing and payment tab on my account it just hangs up and nothing comes up.
    Kindly facilitate and assist me on the matter. my website is www.citivanservice.com

    Sincerely,
    Nike Cagulada
    citivanservice@gmail.com

    • dinamiso Wix Team

      Replied by dinamiso December 26, 2013

      Hi,

      I am sorry to hear you are experiencing difficulties to update your credit card.

      Please try using a different browser to update the card.

      Recommended browsers include Google Chrome and Mozilla Firefox.

       

      Dina-Wix Team.

  • citivanservice

    Replied by citivanservice December 26, 2013

    Hello,
    I am trying to settle my billing account but when i click the billing and payment tab on my account it just hangs up and nothing comes up.


    Kindly facilitate and assist me on the matter. my website is www.citivanservice.com


    Sincerely,
    Nike Cagulada
     

    • Niv Wix Team

      Replied by Niv December 26, 2013

      Hi Nike,

      I checked your account, however I wasn't able to recreate the issue you are having.

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict. Please clear your browser's cache. You can find step by step instructions here .

       

      If the issue persists, try using another browser and let us know if the issue is resolved.

       

      Thanks for your cooperation,

      Niv, Wix Support
  • haileywiggins

    Replied by haileywiggins December 14, 2013

    I updated my credit card info and it went through and the card was charged fine, but my site will not load.  www.haileywiggins.com is my domain and according to the domain testing page, it should be working fine.

    • ilan-t Wix Team

      Replied by ilan-t December 14, 2013

      Hello,

       

      I just checked your domain www.haileywiggins.com and it was loading fine for me, could you please give us a bit more info on the issues you are experiencing so that we can better look into it for you.

       

      Best regards

  • je6790

    Replied by je6790 December 2, 2013

    Dear Wix,

    I have resolved the problem by trying some more times. Thks!

    • Hudson Wix Team

      Replied by Hudson December 2, 2013

      Please let us know if you need any more assistance.

  • jo5612

    Replied by jo5612 November 29, 2013

    Hi

    Have successfully changed credit card details but the original credit card details are still there. I want to delete the original card details - how do I do this?

    Thanks

    • dinamiso Wix Team

      Replied by dinamiso November 29, 2013

      Hi,

      Unfortunately, I couldn't locate your Wix account.

      Please send us the URL address of your Wix site.

      Dina-Wix Team.

    • jo5612

      Replied by jo5612 November 29, 2013

      www.newburyjuniornetball.co.uk
      Sorry I am in the process of changing all the details over so had changed the user name. Have changed email etc back to mine while I get this sorted.

      Thanks

    • dinamiso Wix Team

      Replied by dinamiso November 29, 2013

      Hi,

      I removed the previous credit card details from your account per your request.

      Dina-Wix Team.

    • jo5612

      Replied by jo5612 November 29, 2013

      Thankyou!

    • Danna Wix Team

      Replied by Danna November 29, 2013

      Cheers :) Please feel free to contact us again for any future assistance!

       

      Danna- Wix Team
  • labelseven

    Replied by labelseven November 29, 2013

    I tried to update my credit card for my website (labelseven.com) but it seems it did not go through and now the account says it has been cancelled with no option to upgrade the payment. I understand that I can purchase the same package again, but I absolutely cannot lose my previous work - can I be contacted to fix this problem ASAP? 5854064946

    • Ilia Wix Team

      Replied by Ilia November 29, 2013

      Hi,

      If you purchase the package again you will not lose any of the work you've already done.

      Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

       

      Best regards

      Ilia - Wix Support

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