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wix Wix Team
If you continue to receive email notifications regarding payment, it is likely that your premium plan was not canceled properly or that it was not canceled early enough to prevent the auto-renewal process. If this is the case, our system will continue to attempt to process the payment.
 
To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.

Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

 
Once your plan has been successfully canceled, you will receive a confirmation email. In addition, to verify that your plan has been canceled: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments > review the status of the relevant plan.
 
Note: Make sure to cancel any payment subscriptions (eg. through PayPal) that you have set up as well!   
 
If you have confirmed that your premium plan has been canceled, and you continue to receive notification emails, please contact billing@wix.com so that we can resolve the issue. In most cases, this occurs if the plan was canceled after the renewal date or because of an outstanding invoice.

Replies(6 replies total)

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  • csemprie

    Replied by csemprie May 25, 2014

    I cancelled the premium account on June 10, 2012 and just received an email from Wix stating that you just tried to charge me $149 - and asked me to update my payment information since the transaction was declined!!! 

    The email I received from Wix.com on June 10, 2012 stated that the account would be cancelled on May 2013.  After receiving this email, I am disgusted! You do not deserve any trust and I ask anyone dealing with your company to beware!  What you have done is shady and underhanded.  Your practice, as demonstrated a few hours ago has placed your company in disrepute.  You deserve the bad reputation.

    I want a confirmation that all refunds have been processed and no other charges have been made by Wix.com. I want confirmation that no charges were processed on the date Wix.com "confirmed" that the account was cancelled on May 24, 2013 (even though I cancelled it on June 10, 2012 - which is the date when it should have been cancelled - not 11 months later).  

    I want an explanation for why I just received an email stating that Wix.com attempted to charge $149 almost two years after my request to cancel the account.  

    I could not be any less impressed with this example of pure and utter incompetence.  

    • csemprie

      Replied by csemprie May 25, 2014

      What's the point of sending confirmation emails that an account is scheduled to be cancelled if you have no intent of honouring the cancellation by the client? 

      After a period of just over 2 weeks from the initial signup, I cancelled with Wix.com - and for good reason!!! Since I do not trust Wix.com at all I just checked through the account and see that you invoiced me on May 24, 2013 - even though the email you sent me on June 10, 2012 stated this:

      "We would like to confirm that your Wix Premium Package will be canceled on May 24, 2013"

      YOU LIED!!!!!!!!!

      Not only do you make customers jump through too many hoops to cancel your questionable service but you do not follow through on your side by fulfilling requests made my customers - well in advance of the prescribed notice period.

      I demand a refund and an apology for your blatant neglect and recklessness.  You had no purpose charging my credit card on May 24, 2013 for $149. Should you not comply, I will alert my credit card company and the authorities that you have committed fraud and attempted to commit it again (as recently as May 24, 2014).

      This matter was to be closed on May 24, 2013 as stated by your own email sent by Wix to me!!! You chose to charge my credit card and attempted to charge it again?!!! 

      This company's behavior is shameful.

       

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team May 25, 2014

      Hi,

      I can confirm that you did cancel on June 10, 2012, however you it seems that you turned the autorenewal back on at a later date.

      We have voided the current invoice and you will no longer be charged for this cancelled service.

  • giodlr11

    Replied by giodlr11 April 28, 2014

    I deleted my account almost 1.5 years ago and still getting charged, you guys are sneaky little fucks...you have somehow found out my wife's name and account and have been charging her account thru Paypal....I contacted Paypal, they will follow up with you as well but as far Im concern I have contacted the DA in my area and I will file a fraud case against you. 

    What you are doing is not only illegal but fraudulent and ID Theft!!!!!! My wife has never had an account with you and as I mentioned above I cancel my account over 1.5 years ago.

    FRAUD!!!!!!!     I schedule a CALL and never got the call I have been waiting for over 45 minutes adn no body answers the phone>>>>>>>>>> YOU ARE A FRAUDULENT COMPANY!!!!!!!

     

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team April 29, 2014

      Hi,

      I've checked the Wix account linked to the email you are contacting us from and you have two active premiums.

      The subscription with PayPal was set up in 2012 when you first purchased one of these premiums. I see you have since switched to credit card as a payment method.

       
      Please follow the directions below to cancel your Wix payments in PayPal to stop any further automatic payments:
       
      1.Log in to your PayPal account. 
      2.Click Profile at the top of the page. 
      3.Click My Money, then click Update beside My preapproved payments to find your payment. 
      4.Select the payment, and then click Cancel.
       
      If you need further assistance cancelling the subscription please contact PayPal support.
  • vidalibre

    Replied by vidalibre November 1, 2013

    Don´t know if I've successfully canceled my premium package, because I´m still receiving your email notifications and your system still says mi package will be canceled on October 11, 2013.  I´ve already turned auto-renew off and still the same thing.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support November 1, 2013

      Hi,

      Your premium package is currently suspended and you will not be charged again.

      You shouldn't receive any more emails about it.

      Dror - Wix Team
  • Gleb

    Replied by Gleb March 16, 2013

    We apologize for the inconvenience.

    I can see that you've successfully canceled your premium upgrade.

    It's the domain name that is up for renewal.

     

    Please follow the directions below to end the automatic renewal process.


    1. From My Account, next to Manage Premium click Billing and Payment.
    2. Under Domain Subscriptions, next to your domain, click Manage.
    3. Next to Next payment, click Cancel.
    4. Click on the radio dial next to "No, I will renew the domain manually".
    5. Click Save.

    For more information regarding managing your payment section, please click here.

     

    Gleb, Wix Support
  • albrightsandrawhite

    Replied by albrightsandrawhite March 15, 2013

    This is by far, THE WORST company to do business with when it comes to billing. Not only did I cancel and double check it six times, I'm still getting charged and to finally had to stop your payments -- and you're still trying to soak up the funds and sending me non-payment emails. These "we know it all, the customer is the idiot" replies don't cut it. You need to get your act together and pick up a phone. 

    • Daniel Wix Team

      Replied by Daniel March 22, 2013

      We manually unsubscribed your from our lists. If you are still receiving emails from us, please let us know.

      By the way, you can delete your account if no longer want it to be active

      To delete your free account, please fill out the form at this link .

      The deleting process might take a few days.

      Daniel - Wix support team
  • wix Wix Team

    Replied by Wix KnowledgeBase March 6, 2013

    If you continue to receive email notifications regarding payment, it is likely that your premium plan was not canceled properly or that it was not canceled early enough to prevent the auto-renewal process. If this is the case, our system will continue to attempt to process the payment.
     
    To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.

    Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

     
    Once your plan has been successfully canceled, you will receive a confirmation email. In addition, to verify that your plan has been canceled: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments > review the status of the relevant plan.
     
    Note: Make sure to cancel any payment subscriptions (eg. through PayPal) that you have set up as well!   
     
    If you have confirmed that your premium plan has been canceled, and you continue to receive notification emails, please contact billing@wix.com so that we can resolve the issue. In most cases, this occurs if the plan was canceled after the renewal date or because of an outstanding invoice.

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