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Replies(6 replies total)
Replied by csemprie May 25, 2014
I cancelled the premium account on June 10, 2012 and just received an email from Wix stating that you just tried to charge me $149 - and asked me to update my payment information since the transaction was declined!!!
The email I received from Wix.com on June 10, 2012 stated that the account would be cancelled on May 2013. After receiving this email, I am disgusted! You do not deserve any trust and I ask anyone dealing with your company to beware! What you have done is shady and underhanded. Your practice, as demonstrated a few hours ago has placed your company in disrepute. You deserve the bad reputation.
I want a confirmation that all refunds have been processed and no other charges have been made by Wix.com. I want confirmation that no charges were processed on the date Wix.com "confirmed" that the account was cancelled on May 24, 2013 (even though I cancelled it on June 10, 2012 - which is the date when it should have been cancelled - not 11 months later).
I want an explanation for why I just received an email stating that Wix.com attempted to charge $149 almost two years after my request to cancel the account.
I could not be any less impressed with this example of pure and utter incompetence.
Replied by giodlr11 April 28, 2014
I deleted my account almost 1.5 years ago and still getting charged, you guys are sneaky little fucks...you have somehow found out my wife's name and account and have been charging her account thru Paypal....I contacted Paypal, they will follow up with you as well but as far Im concern I have contacted the DA in my area and I will file a fraud case against you.
What you are doing is not only illegal but fraudulent and ID Theft!!!!!! My wife has never had an account with you and as I mentioned above I cancel my account over 1.5 years ago.
FRAUD!!!!!!! I schedule a CALL and never got the call I have been waiting for over 45 minutes adn no body answers the phone>>>>>>>>>> YOU ARE A FRAUDULENT COMPANY!!!!!!!
Replied by vidalibre November 1, 2013
Don´t know if I've successfully canceled my premium package, because I´m still receiving your email notifications and your system still says mi package will be canceled on October 11, 2013. I´ve already turned auto-renew off and still the same thing.
Replied by Gleb March 16, 2013
We apologize for the inconvenience.
I can see that you've successfully canceled your premium upgrade.
It's the domain name that is up for renewal.
Please follow the directions below to end the automatic renewal process.
1. From My Account, next to Manage Premium click Billing and Payment.
2. Under Domain Subscriptions, next to your domain, click Manage.
3. Next to Next payment, click Cancel.
4. Click on the radio dial next to "No, I will renew the domain manually".
5. Click Save.
For more information regarding managing your payment section, please click here.Gleb, Wix Support
Replied by albrightsandrawhite March 15, 2013
This is by far, THE WORST company to do business with when it comes to billing. Not only did I cancel and double check it six times, I'm still getting charged and to finally had to stop your payments -- and you're still trying to soak up the funds and sending me non-payment emails. These "we know it all, the customer is the idiot" replies don't cut it. You need to get your act together and pick up a phone.
Replied by Wix KnowledgeBase March 6, 2013If you continue to receive email notifications regarding payment, it is likely that your premium plan was not canceled properly or that it was not canceled early enough to prevent the auto-renewal process. If this is the case, our system will continue to attempt to process the payment.To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.
Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.Once your plan has been successfully canceled, you will receive a confirmation email. In addition, to verify that your plan has been canceled: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments > review the status of the relevant plan.Note: Make sure to cancel any payment subscriptions (eg. through PayPal) that you have set up as well!If you have confirmed that your premium plan has been canceled, and you continue to receive notification emails, please contact firstname.lastname@example.org so that we can resolve the issue. In most cases, this occurs if the plan was canceled after the renewal date or because of an outstanding invoice.