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Replies(47 replies total)
Replied by neringa628 March 6, 2014
hi, I have tried lots of times in Explorer and Firefox and it keeps asking to fill the codes in the table.
I do not know what is wrong as my details are ok. I have checked them several times. Please help asap
Replied by zenproject September 6, 2013
I have performed an upgrade of website in my account yesterday, with my newly updated card, but it's replied unsuccessfully. As I need to publish the website to my client on next day, I quickly used my current credit card which stored in my account for 2nd attempt of upgrade, same message happened again.
Now my website was not showing "Premium" but I have checked with my credit card accounts, and both were also charged me already ?!!
Please help, thanks !
Replied by sweets4yourtooth June 22, 2013
I am having trouble upgrading my account. I know this thread it old, but I am bumping it up so that I can get some help. Whenever I click a package and hit buy now I get this after a few seconds "The server is temporarily unable to service your request. Please try again later." I have been trying for the past 2 days to upgrade with no success. HELP!!!
Replied by neueaargauerbankag March 21, 2013
I tried to upgrade my account with 3 deference cards but this is what i get please assist me to correct this issue ASAP.
The order page you are trying to access has been restricted.
If you think you are getting this message by mistake, please contact Plimus Support or Wix.com Inc. directly at: email@example.com
Replied by Sammi - Wix Billing Team November 7, 2012
Have you followed these instructions? If not please do:
In order to upgrade your document , please go to "My Account" -> scroll over the document you want to upgrade -> click on "upgrade".
You can find a video tutorial about how to upgrade and about "manage premium" here.
While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.
Please clear your browser's cache. You can find step by step instructions here.
Replied by Janet - Wix Billing Team October 25, 2012
The transaction was declined and we are not able to give an exact reason for this due to the fact that the decision was made by the issuing bank with a very general error message.
This means that only you, as the customer, can contact them for an explanation since there could be a number of reasons for the decline.
Please note that without an inquiry being made to them, there is unfortunately not anything that we can do to assist you at this time.
Once we have complete details we will be able to understand the situation in it's entirety and be able to help you resolve the situation so that you may complete your purchase.
When contacting the issuer of your credit card, please let them know that you attempted to place the order and give them the exact date and approximate time this was done.
You will need to speak to them about this specific transaction not just the account or card in general.
Should the resulting answer be something that is within our control, please let us know by sharing those details with us and we will immediately look into the matter.
We hope you find this information helpful, but should you need anything else please do not hesitate to contact us.