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wix Wix Team

Please make sure that your browser's Protected Mode setting is turned off. To learn more about Protected Mode, click here.

 

If the site you are trying to upgrade was upgraded previously, please make sure to unassign the site from the old plan and try to upgrade it again.

To unassign a site: From the top menu, hover over Subscriptions > click Premium Plans > under the relevant plan, click Unassign.

Replies(47 replies total)

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  • neringa628

    Replied by neringa628 March 7, 2014

    • Yotam Wix Team

      Replied by Yotam March 8, 2014

      Hi,

      The transaction was declined and we are not able to give an exact reason for this due to the fact that the decision was made by the issuing bank with a very general error message. 

      This means that only you, as the customer, can contact them for an explanation since there could be a number of reasons for the decline.  
      Please note that without an inquiry being made to them, there is unfortunately not anything that we can do to assist you at this time.  
      Once we have complete details we will be able to understand the situation in it's entirety and be able to help you resolve the situation so that you may complete your purchase.
       
      When contacting the issuer of your credit card,  please let them know that you attempted to place the order and give them the exact date and approximate time this was done.  
      You will need to speak to them about this specific transaction not just the account or card in general.  
      Should the resulting answer be something that is within our control, please let us know by sharing those details with us and we will immediately look into the matter.
       
      We hope you find this information helpful, but should you need anything else please do not hesitate to contact us.
      Yotam Wix Team
  • neringa628

    Replied by neringa628 March 6, 2014

    hi, I have tried lots of times in Explorer and Firefox and it keeps asking to fill the codes in the table.

    I do not know what is wrong as my details are ok. I have checked them several times. Please help asap

    • Keren Wix Team

      Replied by Keren March 6, 2014

      Hey,

       

      Thank you for contacting Wix support! Are you not able to upgrade? Please elaborate your matter so we can further assist you with solving it. Also, please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

      We await your reply. 

      Keren, Wix Support
  • masterchristop5

    Replied by masterchristop5 October 27, 2013

    I can't upgrade, the wix website won't let me help.

  • zenproject

    Replied by zenproject September 6, 2013

    Greetings !

    I have performed an upgrade of website in my account yesterday, with my newly updated card, but it's replied unsuccessfully. As I need to publish the website to my client on next day, I quickly used my current credit card which stored in my account for 2nd attempt of upgrade, same message happened again.

    Now my website was not showing "Premium" but I have checked with my credit card accounts, and both were also charged me already ?!! 

    Please help, thanks !

    designer@zen2u.com.my

    • Eileen Wix Team

      Replied by Eileen September 7, 2013

      Hey zenproject

      I can see two $99.00 charges yesterday- both of them were declined- please refer to your bank for more info.

      Eileen, Wix Team.
  • sweets4yourtooth

    Replied by sweets4yourtooth June 22, 2013

    I am having trouble upgrading my account.  I know this thread it old, but I am bumping it up so that I can get some help.  Whenever I click a package and hit buy now I get this after a few seconds "The server is temporarily unable to service your request. Please try again later."  I have been trying for the past 2 days to upgrade with no success. HELP!!!

    • Michal

      Replied by Michal June 22, 2013

      Hi, 


      I apologize for the inconvenience. 

      Please try the following steps:

      1. Please  clear your browser's cache

      2. Try another browser, and make sure it is updated to the latest version. 

      3. Try a different computer that's connected to another network.

       

      If the issue persists, please let us know and include a screenshot of the error message. 

       

      Thanks,

       

      Michal - Wix Team
  • rhodaagbey3

    Replied by rhodaagbey3 May 15, 2013

    I even tried opening a new wix account, it is still not working. Please I need help.

  • neueaargauerbankag

    Replied by neueaargauerbankag March 21, 2013

    I tried to upgrade my account with 3 deference cards but this is what i get please assist me to correct this issue ASAP.

    The order page you are trying to access has been restricted.
    If you think you are getting this message by mistake, please contact Plimus Support or Wix.com Inc. directly at: billing@wix.com

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team March 24, 2013

       

      Our billing provider has blocked any further payments on your Wix account due to your credit/debit card provider reporting it as lost or stolen.
       
      Please send the following information so that we can verify your ownership of the card:
       
       
       
      A photo of the credit/debit card used to make purchase (Please hide the first 12 digits – leave only last 4 digits)
       
      A scan of your driver’s license/passport/photo ID that matches the cardholder name on the credit/debit card
       
      A detailed explanation of why your card was reported lost/stolen (if your are not sure, please ask your bank for an explanation).
       
      This information will then be sent to our fraud department for review and once it has been reviewed we will contact you with further instructions.
       
      We apologize for any inconvenience caused by this process, and thank you for your understanding and cooperation.
  • Sammi - Wix Billing Team

    Replied by Sammi - Wix Billing Team November 7, 2012

    Have you followed these instructions? If not please do:

    In order to upgrade your document , please go to "My Account" -> scroll over the document you want to upgrade -> click on "upgrade".

    You can find a video tutorial about how to upgrade and about "manage premium" here.

     

    While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

    Please clear your browser's cache. You can find step by step instructions here.
     

  • canusapartners

    Replied by canusapartners November 6, 2012

    When I click on the ecommerce monthly site to upgrade it does nothing!

    Just sits there I have been going around in circles trying to upgrade.

    We want to get this started ASAP

    Please advise

    Roxie and Jerri

    canusa.partners@gmail.com

  • Janet - Wix Billing Team Wix Team

    Replied by Janet - Wix Billing Team October 25, 2012

    @guy-needham

    The transaction was declined and we are not able to give an exact reason for this due to the fact that the decision was made by the issuing bank with a very general error message.
    This means that only you, as the customer, can contact them for an explanation since there could be a number of reasons for the decline. 
    Please note that without an inquiry being made to them, there is unfortunately not anything that we can do to assist you at this time. 
    Once we have complete details we will be able to understand the situation in it's entirety and be able to help you resolve the situation so that you may complete your purchase.

    When contacting the issuer of your credit card,  please let them know that you attempted to place the order and give them the exact date and approximate time this was done. 
    You will need to speak to them about this specific transaction not just the account or card in general. 
    Should the resulting answer be something that is within our control, please let us know by sharing those details with us and we will immediately look into the matter.

    We hope you find this information helpful, but should you need anything else please do not hesitate to contact us.

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