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wix Wix Team

If you are having trouble building your Wix site, connecting your domain or email account, or any other matter, our Customer Support team are here for you and would be more than happy to assist. Email or post your question below to get assistance.

 

To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.

Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

 

Note: Canceling your Wix premium plan will not cancel any domain, app or mailbox subscriptions that you have with Wix. You can cancel your domain, app, or mailbox subscription via the Billing & Payment tab, under Manage Premium.

Replies(134 replies total)

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  • emilijanicolosi

    Replied by emilijanicolosi 8 hours ago

    Hi There

    I have gone through and cancelled my membership following the instructions. I had my account renewal set to come out tomorrow (29 July 2014). I am wondering if the payment still goes through if I would be elifible for a refund (but I am hoping its all cancelled as of today and nothing comes out tomorrow)

    Thanks

    Em

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team 4 hours ago

      Hi Em,

      Thank you for contacting Wix support.

      I see that you cancelled your Unlimited premium on July 27, and the service is due to expire today. You will longer be charged for this cancelled premium.

      Please let us know if you need any further assistance.

  • michaelkale

    Replied by michaelkale 5 days ago

    Ho

    ive recently purchased the Combo Premium Plan for my website but now I wish to cancel it and build a different site with you, I purchased it within 14 days so is it possible to have a full refund? I'm going to purchase the Combo plan again but just with a different website?

    i look forward to hearing from you

    kind regards

    mike kale

    • Keren Wix Team

      Replied by Keren 5 days ago

      Hey Mike,

       

      Thank you for contacting Wix support! 

       
      -Each purchase is guaranteed a full refund only within the first 14 days of trial. 
      If you cancel your upgrade after our 14-day 100% money-back period, your Wix site will continue to receive premium status until the date when your current yearly/monthly payment ends. You will not be charged for the next payment period.
       
      (Please note that this policy includes Premium package purchases only - it does not include Wix domains which are a non-refundable purchase. If you have purchased both a Premium package and a Wix domain, you will receive a full refund for the package only.)
       
      -If you do cancel within the 14-day trial period, you will receive a refund within 7 business days. For more information please click here.
       
      We never remove/destroy websites. If you go back to free from premium you’ll simply have your original Web address and Wix ads but you will still have full control of your site.
       
      We are sorry to hear you have decided to cancel your Wix Premium upgrade package.  We hope you re-consider your decision and should you require any further assistance please don’t hesitate to contact us.
      Keren, Wix Support
  • jueshiwudi

    Replied by jueshiwudi July 17, 2014

     

    hi

    My account just renewed automatically my service today, and I would like to cancel it because i didn't used it totally in passed year.  Could you please cancel the service and refund me back? Sorry about that. If i'm plan to open another website i will still choose WIX, you guys are amazing!

    Thank You,

    Sam

    • dinamiso Wix Team

      Replied by dinamiso July 17, 2014

      Hi,

      Your Wix Premium Package has been cancelled, and you have been refunded.
       
      Please be informed that it takes 20 business days for your refund to appear on your credit card statement.
       
      You will no longer be charged by Wix for the premium you've cancelled.

       

       

      Dina-Wix Team.

  • shokoh16616

    Replied by shokoh16616 July 17, 2014

    Hello,

     

    I just purchased my premium package today, and I would like to cancel it. Could you please cancel the service and refund me back?

    Thank You,

    Shekoufeh

    wwww.shekoufehhozouri.com

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team July 17, 2014

      Hi Shekoufeh,

      Thank you for contacting Wix support.

      I see you have cancelled and been refunded as per our 14 day trial period.

      Please allow up to 20 business days for the funds to settle back in your account.

      Please let us know if you need any further assistance.

  • mikeloginov

    Replied by mikeloginov July 12, 2014

    Why do you make it so difficult for people to cancel their accounts?

    Due to this makes me wonder if this is a site I should use again!

     

     

    • Yotam Wix Team

      Replied by Yotam July 12, 2014

      Hi mikeloginov,

      You will not be able to cancel your account if there is an active premium plan or an active domain connected to this account.

      Once these expire, or you have transferred your domain to a different host, then you will be able to cancel your Wix account.

      Please don't hesitate to contact us for more information

       

      Yotam Wix Team
  • revitalizacao

    Replied by revitalizacao July 7, 2014

    Im not happy with the service I purchased. And, unfortunately, since I didn´t find a contact person/number to get helpwith, i am asking my bank to cancel the payment. 

    Thank you

    • dinamiso Wix Team

      Replied by dinamiso July 7, 2014

      Hi

       

      If you cancel your premium plan within the first 14 days you will receive a full refund. Please allow up to 20 business days for your refund to appear on your credit card statement. If you cancel your premium plan after the first 14 days, you will not receive a refund.

       

      To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.

      Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

       

      Note: The 14 day trial period is relevant for premium plans only. Domain names, mailboxes and apps are not refundable.

       

      For more information, click here.

      Dina-Wx Team.

  • lfkeenan

    Replied by lfkeenan July 2, 2014

    Wix please help me to cancel my automatic payment do not wish to continue it. Please help?

    lucy

    • Keren Wix Team

      Replied by Keren July 2, 2014

      Hey Lucy,

       

      Thank you for contacting Wix support! 

      To cancel your premium upgrade please follow the directions here.
       
      -Each purchase is guaranteed a full refund only within the first 14 days of trial. 
      If you cancel your upgrade after our 14-day 100% money-back period, your Wix site will continue to receive premium status until the date when your current yearly/monthly payment ends. You will not be charged for the next payment period.
       
      (Please note that this policy includes Premium package purchases only - it does not include Wix domains which are a non-refundable purchase. If you have purchased both a Premium package and a Wix domain, you will receive a full refund for the package only.)
       
      -If you do cancel within the 14-day trial period, you will receive a refund within 7 business days. For more information please click here.
       
      We never remove/destroy websites. If you go back to free from premium you’ll simply have your original Web address and Wix ads but you will still have full control of your site.
       
      We are sorry to hear you have decided to cancel your Wix Premium upgrade package.  We hope you re-consider your decision and should you require any further assistance please don’t hesitate to contact us.
      Keren, Wix Support
  • delphineallen

    Replied by delphineallen June 28, 2014

    I want to can my subscription.  Do not charge my credit card.

    • AlonH Wix Team

      Replied by AlonH June 28, 2014

      Hi, 

       

      I can see that you don't own any premium plan. If you are referring to another account, please follow the instructions in the best reply above. 

       

      Let us know if you need further assistance. 

       

       

  • vrecontainers

    Replied by vrecontainers June 12, 2014

    PLEASE CANCEL MY PREMIUM ACCOUNT AND REMOVE IT FROM AUTO RENEWAL.

    I HAVE NOT HAD ANY TRAFFIC FROM THIS WEBSITE SO I WONT NEED IT ANYMORE.

     

    • Leah Wix Team

      Replied by Leah June 12, 2014

      Hello,

       
      To cancel your Wix upgrade, please follow the directions here.
       

      We never remove/destroy websites. If you go back to free from premium you’ll simply have your original Web address and Wix ads but you will still have full control of your site. 

       

      We are sorry to hear you have decided to cancel your Wix Premium upgrade package.  We hope you re-consider your decision and should you require any further assistance please don’t hesitate to contact us.

       

      Thank you for using Wix.
      Sincerely, Leah Wix Team
  • marsheila1

    Replied by marsheila1 June 5, 2014

    Please refund the remainder unused charges for my account. I would like downgrade to Free subscription; it has been a challenge to seek any assistance from WIX.com. 

    --M

    • Keren Wix Team

      Replied by Keren June 6, 2014

      Hey,

       

      Thank you for contacting Wix support!

      I was unable to locate a site under the account associated with the email you are writing from.  I would like to help you locate your account and assist you with solving your matter. Please assist me by providing with as much of the following information as possible:


      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.

       

      Keren, Wix Support

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