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wix Wix Team

If your decision to cancel your account is due to one of the following reasons, we would like to assist you in troubleshooting the problem:
 

* Having trouble creating your Wix site? Click here
* Having trouble connecting your Domain Name to Wix? Click here                    
* Having trouble connecting your Email account? Click here
* Cannot see your site on Google or have other SEO concerns? Click here
* Want to Downgrade your Premium plan? Click here
* Having Billing issues? Click here
 

If you would like to delete your Free account, please add your details here.
 

If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
You can find more information here.

Replies(951 replies total)

Show my replies first
  • calleyden1

    Replied by calleyden1 11 hours ago

    i would like my account deleted

    Hello, I have decided another website is better therefore i would like my account deleted, thank you!

    • Stav Wix Team

      Replied by Stav 8 hours ago

      Hi,

       

      I merged your post with this bigger thread regarding the same issue.

       

      Please see "best reply" post above and follow the steps in order to delete your account.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • ib777888111

    Replied by ib777888111 Yesterday

    ت

  • fluttershy9245

    Replied by fluttershy9245 2 days ago

    How do I delete my account

     

    • Noa Wix Team

      Replied by Noa 2 days ago

      Hi,

       

      you would like to delete your Free account, please add your details here.

       

      Regards,

      Noa - Wix Team
  • pardocamera

    Replied by pardocamera 3 days ago

    i want to delete my site and cancel the purchased a Premium and stop the my payment 

    contact-pardocamera@gmail.com

    but i want to save my name domain

    my name is guy from israel

     

    • Eyal Wix Team

      Replied by Eyal 3 days ago

      Hi Guy, 

       

      Thank you for contacting us. 

       

      Please follow the instructions here on how to delete your site. 

       

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
      To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
      You can find more information here.

       

      If you require further assistance, please let us know!
      Thank you,

      Eyal, Wix Customer Support Team
  • cateclaydon

    Replied by cateclaydon 4 days ago

    Canceling Account.

    Having trouble deleting account. Getting routed back to a page to manage subscriptions but it won't let me change anything. Can someone on your end delete my account please. 

    Cate 

     

    • noarein Wix Team

      Replied by noarein 3 days ago

      Hi Cate,

       

      I've merged your topic with this thread.

      Please refer to the 'Best Reply' above.

       

      Let us know if you require further guidance.

      Have a great day! Noa :)
  • pdmcrae

    Replied by pdmcrae 4 days ago

    I want my WIX account cancelled, and a refund for the remaining part of the year. I'll look for the refund in my bank account.
    Pam

    • Noa Wix Team

      Replied by Noa 4 days ago

      Hi Pam,

       

      Please note that Wix issues refunds only in the first 14 days following the purchase.

      In order to cancel your account, please refer to the "best reply" at the top of this page.

       

      All the best,

      Noa - Wix Team
  • artentinc

    Replied by artentinc 4 days ago

    artentinc@gmail.com

    Your establishment is tooooooo expensive. U try to hold me because of "FREE" web site.

    CANCEL MY ACCOUNT

    • Noa Wix Team

      Replied by Noa 4 days ago

      Hi,

       

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
      To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
      You can find more information here.

       

      Regards,

      Noa - Wix Team
  • emmabear11

    Replied by emmabear11 4 days ago

    Please delete my account.

    • Noa Wix Team

      Replied by Noa 4 days ago

      Hi,

       

      If you would like to delete your Free account, please add your details here.

       

      Regards,

      Noa - Wix Team
  • shevellwilliams1

    Replied by shevellwilliams1 4 days ago

    would like to delete my account

    • Ella Wix Team

      Replied by Ella 4 days ago

      Hi,

      I've merged your question into the relevant thread.

      Please refer to the best reply above.

      Don't hesitate to contact us again,

      Ella

  • eventsbymaggiecirino

    Replied by eventsbymaggiecirino July 23, 2014

    I want to delete EventsbyMaggieCirino for good.

    • Ira Bel Wix Team

      Replied by Ira Bel July 23, 2014

      Hello,

       

      We can see that you have a Wix domain and a premium Wix site connected to it.

       

      To delete a site: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Delete Site.

       

      To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.

      Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

       

      Please note:

      Once you have purchased a domain, you will not be able to edit, cancel or delete it. If you decide that you no longer wish to keep the domain that you purchased, you can change the auto renewal settings so that you will not be charged again after the subscription expires.

       

      To turn off the auto renewal: Sign in to your Wix account > from the top right of the page, hover over the user panel > click Billing & Payment.

      Under Domain Subscriptions, next to the relevant domain, click Manage > next to Next Payment, click Cancel payments > select No, I will renew the domain manually > click Save.

       

      Please feel free to contact us in case you need further assistance. 

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