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wix Wix Team

If your decision to cancel your account is due to one of the following reasons, we would like to assist you in troubleshooting the problem:
 

* Having trouble creating your Wix site? Click here
* Having trouble connecting your Domain Name to Wix? Click here                    
* Having trouble connecting your Email account? Click here
* Cannot see your site on Google or have other SEO concerns? Click here
* Want to Downgrade your Premium plan? Click here
* Having Billing issues? Click here
 

If you would like to delete your Free account, please add your details here.
 

If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
You can find more information here.

Replies(948 replies total)

Show my replies first
  • pardocamera

    Replied by pardocamera 6 hours ago

    i want to delete my site and cancel the purchased a Premium and stop the my payment 

    contact-pardocamera@gmail.com

    but i want to save my name domain

    my name is guy from israel

     

    • Eyal Wix Team

      Replied by Eyal 5 hours ago

      Hi Guy, 

       

      Thank you for contacting us. 

       

      Please follow the instructions here on how to delete your site. 

       

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
      To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
      You can find more information here.

       

      If you require further assistance, please let us know!
      Thank you,

      Eyal, Wix Customer Support Team
  • cateclaydon

    Replied by cateclaydon 22 hours ago

    Canceling Account.

    Having trouble deleting account. Getting routed back to a page to manage subscriptions but it won't let me change anything. Can someone on your end delete my account please. 

    Cate 

     

    • noarein Wix Team

      Replied by noarein 12 hours ago

      Hi Cate,

       

      I've merged your topic with this thread.

      Please refer to the 'Best Reply' above.

       

      Let us know if you require further guidance.

      Have a great day! Noa :)
  • pdmcrae

    Replied by pdmcrae Yesterday

    I want my WIX account cancelled, and a refund for the remaining part of the year. I'll look for the refund in my bank account.
    Pam

    • Noa Wix Team

      Replied by Noa 21 hours ago

      Hi Pam,

       

      Please note that Wix issues refunds only in the first 14 days following the purchase.

      In order to cancel your account, please refer to the "best reply" at the top of this page.

       

      All the best,

      Noa - Wix Team
  • artentinc

    Replied by artentinc Yesterday

    artentinc@gmail.com

    Your establishment is tooooooo expensive. U try to hold me because of "FREE" web site.

    CANCEL MY ACCOUNT

    • Noa Wix Team

      Replied by Noa 21 hours ago

      Hi,

       

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
      To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
      You can find more information here.

       

      Regards,

      Noa - Wix Team
  • emmabear11

    Replied by emmabear11 Yesterday

    Please delete my account.

    • Noa Wix Team

      Replied by Noa 21 hours ago

      Hi,

       

      If you would like to delete your Free account, please add your details here.

       

      Regards,

      Noa - Wix Team
  • shevellwilliams1

    Replied by shevellwilliams1 Yesterday

    would like to delete my account

    • Ella Wix Team

      Replied by Ella Yesterday

      Hi,

      I've merged your question into the relevant thread.

      Please refer to the best reply above.

      Don't hesitate to contact us again,

      Ella

  • eventsbymaggiecirino

    Replied by eventsbymaggiecirino 2 days ago

    I want to delete EventsbyMaggieCirino for good.

    • Ira Bel Wix Team

      Replied by Ira Bel 2 days ago

      Hello,

       

      We can see that you have a Wix domain and a premium Wix site connected to it.

       

      To delete a site: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Delete Site.

       

      To cancel a premium plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans.

      Next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.

       

      Please note:

      Once you have purchased a domain, you will not be able to edit, cancel or delete it. If you decide that you no longer wish to keep the domain that you purchased, you can change the auto renewal settings so that you will not be charged again after the subscription expires.

       

      To turn off the auto renewal: Sign in to your Wix account > from the top right of the page, hover over the user panel > click Billing & Payment.

      Under Domain Subscriptions, next to the relevant domain, click Manage > next to Next Payment, click Cancel payments > select No, I will renew the domain manually > click Save.

       

      Please feel free to contact us in case you need further assistance. 

  • hellokitty37k

    Replied by hellokitty37k 3 days ago

    Delete my account please.

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team 3 days ago

      Hi hellokitty37k,

      Thank you for contacting Wix support.

       

      Your Wix account is entirely free and you are under no obligation to upgrade or purchase additional features.
       

      If you still wish to delete your free account, please complete the form in the following link.
       

      Keep in mind that deleting your account will result in your website being deleted.
       

      Please note that it may take a few days for your account to be deleted.

  • crownzgraphics

    Replied by crownzgraphics 3 days ago

    How do I delete my wix account?

    I would like to delete my wix account permanantly.

    • Stav Wix Team

      Replied by Stav 3 days ago

      Hi,

       

      I've merged your post with this thread.

      Please see "best reply" post above for more information.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • mgarve7

    Replied by mgarve7 4 days ago

    I want my site taken down.  I think l I did cancel all payments.  How do I get someone ( a human) to talk to?

    • Yotam Wix Team

      Replied by Yotam 4 days ago

      Hi mgarve7,

      you can always talk to me, I'm a human, I swear! ( A robot/computer would not have told you this ;-) ).

       

      To delete a site: Sign in to your Wix account > click My Sites > next to the relevant site, clickManage Site > on the right, under Handy Shortcuts, click Show More > click Delete Site.

       

      Note: Deleting a site does not cancel your premium plan or delete your account.

       

       

      You also can contact us by phone in one of the following ways:

       
      1) Click this link to select a time to speak to an agent based on our availability and call volume.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
       
      2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
       
       
      Hope this helps,
      Yotam Wix Team

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