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wix Wix Team

If your decision to cancel your account is due to one of the following reasons, we would like to assist you in troubleshooting the problem:
 

* Having trouble creating your Wix site? Click here
* Having trouble connecting your Domain Name to Wix? Click here                    
* Having trouble connecting your Email account? Click here
* Cannot see your site on Google or have other SEO concerns? Click here
* Want to Downgrade your Premium plan? Click here
* Having Billing issues? Click here
 

If you would like to delete your Free account, please add your details here.
 

If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
You can find more information here.

Replies(953 replies total)

Show my replies first
  • dianethake

    Replied by dianethake 14 hours ago

    I would like to cancel my account but would like to back-up my site first

    I would like to cancel my account but would like to back-up my site first? Please assist as I would like to activate it again at a later stage?

    • Yann Wix Team

      Replied by Yann 10 hours ago

      Hi dianethake,

       

      If you cancel your account, your website will be deleted too. If you would like to activate your website later on, I would recomand to keep your account or before deleting it, send your account to another Wix account (with a diferent email adress) in order to have an acces to your Wix site for later work on it.

      Please refer to the explanations given in the blue box at the top of this page for more details

       

      Keep us posted,

      Pensez à vous abonner à notre chaîne Youtube pour visionner tous nos tutoriels : https://www.youtube.com/channel/UCy7ONifkKb8_cWLWgjub7Mg
  • mrstage

    Replied by mrstage Yesterday

    Going back to Free Account...please

    I'm going to be closing my checking account soon. My Wix payments are withdrwn from that account. I want to go back to a Free NO Domain account.

    • Kylie - Wix Billing Team Wix Team

      Replied by Kylie - Wix Billing Team 10 hours ago

      Hi,

      Thank you for contacting Wix Support.

      To cancel your premium upgrade please follow the directions here.
       

      To cancel the auto renewal of your domain please follow the steps below:

      1. Sign in to your Wix account and go to My Sites.
      2. From the top right of the page, hover over the user panel and click Billing and Payment.
      3. Under Domain Subscriptions, next to your domain, click Manage.
      4. Next to Next payment, click Cancel.
      5. Click the radio dial next to No, I will renew the domain manually.
      6. Click Save.

      For more information regarding managing your payment section, please click here.

       
      We never remove/destroy websites. If you go back to free from premium you’ll simply have your original Web address and Wix ads but you will still have full control of your site.
       
      We are sorry to hear you have decided to cancel your Wix Premium upgrade package.  We hope you re-consider your decision and should you require any further assistance please don’t hesitate to contact us.
  • calleyden1

    Replied by calleyden1 2 days ago

    i would like my account deleted

    Hello, I have decided another website is better therefore i would like my account deleted, thank you!

    • Stav Wix Team

      Replied by Stav 2 days ago

      Hi,

       

      I merged your post with this bigger thread regarding the same issue.

       

      Please see "best reply" post above and follow the steps in order to delete your account.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • ib777888111

    Replied by ib777888111 3 days ago

    ت

  • fluttershy9245

    Replied by fluttershy9245 4 days ago

    How do I delete my account

     

    • Noa Wix Team

      Replied by Noa 4 days ago

      Hi,

       

      you would like to delete your Free account, please add your details here.

       

      Regards,

      Noa - Wix Team
  • pardocamera

    Replied by pardocamera 5 days ago

    i want to delete my site and cancel the purchased a Premium and stop the my payment 

    contact-pardocamera@gmail.com

    but i want to save my name domain

    my name is guy from israel

     

    • Eyal Wix Team

      Replied by Eyal 5 days ago

      Hi Guy, 

       

      Thank you for contacting us. 

       

      Please follow the instructions here on how to delete your site. 

       

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
      To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
      You can find more information here.

       

      If you require further assistance, please let us know!
      Thank you,

      Eyal, Wix Customer Support Team
  • cateclaydon

    Replied by cateclaydon July 25, 2014

    Canceling Account.

    Having trouble deleting account. Getting routed back to a page to manage subscriptions but it won't let me change anything. Can someone on your end delete my account please. 

    Cate 

     

    • noarein Wix Team

      Replied by noarein 5 days ago

      Hi Cate,

       

      I've merged your topic with this thread.

      Please refer to the 'Best Reply' above.

       

      Let us know if you require further guidance.

      Have a great day! Noa :)
  • pdmcrae

    Replied by pdmcrae July 25, 2014

    I want my WIX account cancelled, and a refund for the remaining part of the year. I'll look for the refund in my bank account.
    Pam

    • Noa Wix Team

      Replied by Noa July 25, 2014

      Hi Pam,

       

      Please note that Wix issues refunds only in the first 14 days following the purchase.

      In order to cancel your account, please refer to the "best reply" at the top of this page.

       

      All the best,

      Noa - Wix Team
  • artentinc

    Replied by artentinc July 25, 2014

    artentinc@gmail.com

    Your establishment is tooooooo expensive. U try to hold me because of "FREE" web site.

    CANCEL MY ACCOUNT

    • Noa Wix Team

      Replied by Noa July 25, 2014

      Hi,

       

      If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
      To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
      You can find more information here.

       

      Regards,

      Noa - Wix Team
  • emmabear11

    Replied by emmabear11 July 25, 2014

    Please delete my account.

    • Noa Wix Team

      Replied by Noa July 25, 2014

      Hi,

       

      If you would like to delete your Free account, please add your details here.

       

      Regards,

      Noa - Wix Team

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