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wix Wix Team

Your premium plan begins the moment that you purchase it. It is not possible to delay the activation of your premium plan, or put a hold on (pause) the service.

Replies(8 replies total)

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  • wix Wix Team

    Replied by Wix KnowledgeBase July 2, 2014

    Your premium plan begins the moment that you purchase it. It is not possible to delay the activation of your premium plan, or put a hold on (pause) the service.

  • nhplacenta

    Replied by nhplacenta May 22, 2014

    Temp suspension

    Can I suspend my site temporarily while I change it? 

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team May 22, 2014

      Hi nhplacenta,

      I have merged your post into this thread.
       

      Currently it isn't possible to put a premium account on hold but you can add a "under construction" page as your home page. For instructions click here.

      Thanks, Nicole,
  • sash111

    Replied by sash111 December 29, 2013

    please call me at 004794717243

    • Jonathan Wix Team

      Replied by Jonathan December 30, 2013

      In order to meet the needs of our rapidly growing Wix community and continue to deliver the personal, professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so we can come prepared.
       

      Callbacks can be scheduled online at Wix.com by clicking "contact us". With Wix Customer Service you pick the time and we'll be ready, with Answers.
      Wix phone support can also be scheduled by clicking here.

  • upyourear

    Replied by upyourear December 6, 2013

    I want to speak to a representative.  I am not posting my phone # here!  Where is a number I can call!  This is ridiculous!  Thank You

    • Leah Wix Team

      Replied by Leah December 6, 2013

      We're here to help! Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      Sincerely, Leah Wix Team
  • sheilatriplett

    Replied by sheilatriplett December 4, 2013

    I need to speak with someone about my account please. Please call me at 253-431-2121.

     

    • Nadia.Tannous

      Replied by Nadia.Tannous December 4, 2013

      Hi

      We're here to help! Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      Nadia Tannous
  • roberthowells277

    Replied by roberthowells277 May 9, 2013

    I wish to cancel my account when the term runs out.

    Please email me confirmation of this!

     

    Robert Howells

    • Michael

      Replied by Michael May 9, 2013

      Hey Robert,

      To cancel your premium upgrade please follow the directions here.
       
      -- Michael - Wix Team
  • wix Wix Team

    Replied by Wix KnowledgeBase March 13, 2012

    Currently it isn't possible to put a premium account on hold.
    For general billing information click here.

  • wix Wix Team

    Replied by Wix KnowledgeBase March 13, 2012

    Can I put my Wix account on hold?

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