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Stats 421,317 topics posted 7,109 include Best Reply by Wix Team
Replies(192 replies total)
Replied by redstone620 Yesterday
I don't know why the payment from Discover was declined. I have authorized payment, but I don't want to be billed automatically.
Please let me know when you have received payment for $149
Replied by annesmith3334 July 23, 2014
My payment failed to process this month. I made a mistake in my bank register. I will pay it on the first of August for both July and August. I am sorry for the inconvenience. I don't want to lose my domain name so I hope this will help. Please let me know if this will be acceptable at email@example.com/ Thanks
Replied by knickknackes July 22, 2014
I bought on 22 of June, 2014 monthly plan Connect Domain. Today I see payment incomplete. I cannot understand why? Bank, card and everything is the same, like one month before. Money are. I cannot update my card. I tried buy the same plan for my site, but I can't. For other beta site it`s possible. I can buy another, better plan for my site, but this plan Connect Domain is enough for me.
What I should do?
Replied by sevencoloriris July 11, 2014My purchase cannot be completed, why?
I tried to upgrade my site to premium but it keeps saying " Your purchase cannot be completed. Please contact Support for assistance" after I fill all information of my card.
I use this card to pay for everything from Google to Facebook, Wordpress, Amazon, Ebay... everything.
Money is there, I have just checked with my bank account. nothing wrong with my card.
Only Wix is the one sofar cannot proceed the payment.
I have cleared all Caches in my internet explorers and did it again but didn't work.
So, what is the solution?
Replied by arjachryssanthou July 7, 2014
Firstly, this is not my username, my username doesn't work anymore and couldn't sign in anymore. WHY?
DEAR SIRS, I'D LIKE TO HAVE IMMEDIATELY BACK MY DOMAIN and WEBSITE
Your system doesn't accept my money. WHY?
Today I've been contact with my Bank (Aktia Finland) and Visa Company Finland, both they says that there's anything wrong in my card or my Bank account and it should work normally, still the Wix system doesn't accept my payment. WHY?
I'D LIKE TO PAY THIS SOMEHOW, PLEASE SEND ME INVOICE OR ANYTHING TO FIX THIS PROBLEM.
Sorry sirs, I must say this also. I've spend here now for so many hours and try to pay payments. To pay should be very simple and easy, but to pay this is very very difficult.
Replied by Wix KnowledgeBase June 30, 2014
The initial or renewal payment for your Wix domain or premium plan may have failed due to one of the following reasons:
- The payment has been declined by your credit card provider
- The credit card provided has expired or has insufficient funds
- The credit card number provided is invalid
- The credit card provided has not been approved for recurring payments
Please contact your bank/credit card company to check the reason for the failure, or add an alternate card.
Note: If your renewal payment is not successful your domain name will expire and you will not be able to access your website via this domain.
Replied by bethearielle June 27, 2014
On June 23 (5 days ago) $48.96 US was removed from my credit card. Today is the day that my account is due to be renewed and my account says "Payment incomplete undefined" as well as last payment $149 on June 27. What is going on?
Replied by liviageambasu June 17, 2014
Yesterday tried to pay Combo update but something don't work properly. I tried from "Update payment method". First, it was my mistake, it was indeed " Insufficient Funds". I fixed the problem yesterday, in afternoon, at 5.30PM (Romania - hour) but continue to stay a red color message "Payment incomplette"
I restarted computer and the browser but still this message. What can I do? Please, I'll check to the bank, too, after 9.30AM, if they have some problems ... or maybe your WIX didn''t work properly also today?!
Please, don't block my site, I want to pay but WIX don't receive my payment or I do something wrong. I should write that VAT European code? Is it a must? I wrote RO99999999 but warned me that it is wrong, so, I deleted.
Thank you for the answer and support.