Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

To view your premium plan (or domain) invoices: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments.

Next to the relevant plan (or domain), click Manage > next to Invoices, click View Invoices > click the invoice to open it > press Ctrl + P to print the invoice.

 

Note: To save the invoice as a PDF file, after pressing Ctrl + P, next to Destination, click Change > select Save as PDF.

 

For more billing information, click here.

Replies(73 replies total)

Show my replies first
  • uri593

    Replied by uri593 June 18, 2014

    הי אני לא מצליחה לראות את החשבונית שלנו ולא קבלתי אותה לא במייל ולא בדואר

    • Kylie - Wix Billing Team Wix Team

      Replied by Kylie - Wix Billing Team June 18, 2014

      Hi,

      You can access and print your package and domain invoices at anytime via My Account!

      1. Click Billing and Payment tab next to Manage Premium and then click Manage > under Invoices, click View.
      2. Check invoices you wish to view (or print)
      3. Click OK
      Note: Invoices will open in a new browser tab/window
       
      For more billing information, click here.
  • edexcodazzle

    Replied by edexcodazzle May 13, 2014

    I can't see my invoice to print from my account

  • dfunkhouser123

    Replied by dfunkhouser123 May 5, 2014

    Can I still keep my web page that I had

    • Sheila Wix Team

      Replied by Sheila May 6, 2014

      Hi dfunkhouser123,  

       

      Wix does not delete it. 

       

      Best regards, 

      Sheila - Wix Support
  • o80255

    Replied by o80255 April 16, 2014

    I am trying to view/print invoice.  Went to billing and it told me to download new Google Chrome.  I did so, but still unable to view.  Keeps telling me to download newest Google Chrome.

    • Keren Wix Team

      Replied by Keren April 16, 2014

      Hey,

       

      Thank you for contacting Wix support! In order for us to further investigate your matter, please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

      Thanks, we await your reply.

       

      Keren, Wix Support
  • ttpap7

    Replied by ttpap7 April 14, 2014

    Nota Fiscal (Brasil)

    Did you guys with a purchase of an app and I need Proof of purchase for accountability of my company! how do i bout it? My accounts are: www.circolosocial.com , www.cenamusical.com

    • Sheila Wix Team

      Replied by Sheila April 14, 2014

      Hi  ttpap7, 

       

      For the payments you made to Wix, you can access the invoice anytime. 

      Please see the best reply of this thread for instruction.

       

      Thanks, 

      Sheila - Wix Support
  • romabantao

    Replied by romabantao April 5, 2014

    I want to purchase a Premium account plus all the apps I made use to the site. However, I cannot make payment any of the card that was available. Is there other way I could make the payment? is it possible to send a check for payment? Also, could you please send me an Invoice of all the payments that I have to make. Thanks

     

    • Anat Wix Team

      Replied by Anat April 5, 2014

      Hello romabantao ,

       

      Thank you for contacting Wix support.

      At the moment we accept the following payment methods:
      VISA, Master Card, American Express, Discover, JCB and Diners. You can find more information here.
      Please note: If you sign for a monthly agreement, the contract length is one month. If you chose the Yearly agreement, you will be charged one time for the entire amount.

      Regarding the invoices, you can find them all under the billing and payment "tab" as explained in the "best reply" above.

      Please let us know should you require further assistance.

       

      Anat - Wix Team
    • romabantao

      Replied by romabantao April 17, 2014

      Well it seems that I cannot view the invoice without the premium plan. How am I supposed to know how much I'm going to need for the payment? I'm looking for an official invoice here for bookkeeping purposes.

      I also find it amusing how the wix supported offline payments on the customer's wix online store but unable to support offline payments for themselves.

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team April 17, 2014

      Hi,

      The only way to upgrade a site and make it premium is by using a credit card to purchase a hosting plan while logged into your account. A credit card is the only form of payment we can accept and we do not issue invoices prior to payment.

      We apologize for any inconvenience this may cause.

      You will be able to check the final price prior to clicking on submit purchase.

       

       

  • to671

    Replied by to671 March 27, 2014

    Downloading Invoices not working

    I cannot download any invoices of 2013. Can you send them to me?

     

    Kind regards,

     

  • stianrobberstad

    Replied by stianrobberstad March 21, 2014

    Hi,

    There´s been withdrawn money from my account to Wix Pli at $ 186.25. 25th November 2013, but I can not find any receipt for that amount. 

    The credit card number are connected to www.touevent.com

    Is there anyone who can help me?

     

    • Niv Wix Team

      Replied by Niv March 21, 2014

      Hi,

      You were charged $186.25 for your unlimited yearly renewal payment.

      To view your invoice:

       

      1. Sign into Wix.com.
      2. Click My Account.
      3. Under My Account, next to Manage Premium, click Billing and Payment.
      4. From Billing and Payment, scroll down to the last plan (, click Manage.
      5. Next to Invoices, click View.
      6. Click an invoice from the list to view it.

       

      If you are still unable to view it, please let us know.

       

      Kind regards,

      Niv, Wix Support
  • fadams998

    Replied by fadams998 March 8, 2014

    Can you please send me an invoice I am trying to follow the process that you stated about getting my invoice however when i get to the part that states to click on the manage tab next to your package i donot see a package or manage tab unless it is on a totally different page.

    You may want to make this more user friendly for the non technical people. 

    • Marina Wix Team

      Replied by Marina March 8, 2014

      Hello,

      Please note that the account you're currently contacting us from has no sites or any purchases made under it. For this reason you cannot see these tabs, as their not present under free accounts. 

       

      Please make sure you're logged in with the correct, i.e registered email address for the account you've created sites under and have purchases under. 

  • alsou-entreprises

    Replied by alsou-entreprises January 29, 2014

    i dont find the invoice

    Hello,

    Please could you send me an invoice about the payment made in december 11th, 18,71€; The normal amount shoud be 14,90. 

    This invoice is sot available in my wix account.

    Thank you

    Kind regards

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply