Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

To update your payment details: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments.

Next to the relevant plan, click Manage > next to Payment method, click Update payment method > update your credit card details > click OK.

 

For more information on updating your payment method, click here.

Replies(209 replies total)

Show my replies first
  • diegodimad6

    Replied by diegodimad6 Yesterday

    I cant delete my credcard informations, to enter with anothers. why? 

    • dinamiso Wix Team

      Replied by dinamiso Yesterday

      Hi,

      Unfortunately, I am not sure I fully understand the issue.

      Are you having difficulties to update the existing credit card details?

       

      Unfortunately, it is not possible to compete delete the credit card details connected to an active premium plan, but you can change this details to a different credit card.

       

      To update your payment details: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments.

      Next to the relevant plan, click Manage > next to Payment method, click Update payment method > update your credit card details > click OK.

       

      For more information on updating your payment method, click here.

       

       We will appreciate if you could elaborate on the matter, so we can better understand the issue.

       

      Dina-Wix Team.

  • WandaTrotter

    Replied by WandaTrotter 5 days ago

    This information is NOT correct. I am trying to update my payment information, and there is no link or button that says "payment method." Please advise.

     

    • Alina Wix Team

      Replied by Alina 5 days ago

      Hey,

      I apologize for the inconvenience. 
       

      I can see that your premium plan has been cancelled due to payment issues. In order to reinstate your premium features you just need to upgrade your site again.
       
      To upgrade your site, please go to My Sites > click Upgrade next to the site that you want to upgrade.
       
      You can find detailed information about our premium plans here.
       
      Please note that we never remove/destroy websites.  If you go back from premium to free you’ll simply have your original Web address and Wix ads but you will still have full control of your site.

      Thanks, 
      Alina, Wix Support Team
  • hopepm

    Replied by hopepm July 21, 2014

    Hello Etti:

    My new card just arrived and I have updated my account.

    Thanks for your help.

    Don

    • Keren Wix Team

      Replied by Keren July 21, 2014

      Hey Don,

       

      Thank you for contacting Wix support!

      Viewing your account I can see that the charge went through successfully. 

      To view your premium plan (or domain) invoices: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments.

      Next to the relevant plan (or domain), click Manage > next to Invoices, click View Invoices > click the invoice to open it > press Ctrl + P to print the invoice.

       

      Note: To save the invoice as a PDF file, after pressing Ctrl + P, next to Destination, click Change > select Save as PDF.

      For more billing information, click here.

      Feel free to contact us should you require any further assistance. 

      Keren, Wix Support
  • marysavannah1

    Replied by marysavannah1 July 18, 2014

    hi when i overwrite the credit card details they wont save. when i press okay nothing happens. can u help?

     

    • Alina Wix Team

      Replied by Alina July 18, 2014

      Hey, 

      I am sorry you are experiencing difficulties. 

      Please clear your browser's cache. You can find step by step instructions here.
       

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here

      Please let us know if the issue persists. 

      Thanks, 
      Alina, Wix Support Team
  • weddingscelebrant

    Replied by weddingscelebrant July 10, 2014

    I have tried to update my credit card information, I need to delete a card and put in another. The box where I put in the number of the credit card is not available to be typed in. Therefore I cannot change my information.

    Regards,

    Rosemary Lelo

    • Kosta Wix Team

      Replied by Kosta July 11, 2014

      Hey Rosemary,

       

      Please note that the first entry in the update billing box is the card number. It should appear with XXXX-11111 (where 1111 stands for the last 4 digits of your previous card).

      Simply overwrite this data with your new card number.

       

      Let us know if you need any further assistance. 

      Kosta, Customer Solutions.
  • overscreen

    Replied by overscreen July 10, 2014

    I want completely delete my credit card data from service.

    • Noa Wix Team

      Replied by Noa July 11, 2014

      Hi,

       

      I can see that  your premium plan has been canceled, therefore you will not be charged anymore.

      Please note that it is not possible to fully delete the credit card information.

       

      Should you have further questions please do not hesitate to contact us! 

       

      Noa - Wix Team
  • DMNE2011CS

    Replied by DMNE2011CS July 8, 2014

    Changing billing address and tax details

    How can I change billing address and tax details on my current and future invoices?

    • Marlene Wix Team

      Replied by Marlene July 8, 2014

      Hi,


      Thank you for contacting us.

      You can find the instructions above in the best reply.

      For further information don't hesitate to contact us again.


      Best, 

      Marlene Wix Team
  • wix Wix Team

    Replied by Wix KnowledgeBase July 2, 2014

    How do I update the payment details for subscriptions purchased through Wix?
  • wix Wix Team

    Replied by Wix KnowledgeBase July 2, 2014

    To update your payment details: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments.

    Next to the relevant subscription, click Manage > next to Payment method, click Update payment method > update your credit card details > click OK.

  • crossfitwestdubli6

    Replied by crossfitwestdubli6 June 26, 2014

    I just did this , will this renew my subsrciption as my email was suspened WITH NO WARNING

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team June 26, 2014

      Hi crossfitwestdubli6,

      I see the payment was made successfully and your email service status has changed back to active.

      Please let us know if you need any further assistance.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply