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wix Wix Team
Please check out our Billing Learning Center page for answers to many billing related questions. 
If you still cannot find the answer, you can post a question in the Wix forum or send us an email at billing@wix.com .

Replies(211 replies total)

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  • senseselc

    Replied by senseselc Yesterday

    Please added teamtipsforinvestors.com for my new site I own sensesenterprizeslicensingcompanyllc.com same billing monthly.send details.

    thank you

    robert evans



    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team Yesterday

      Hi Robert,

      Thank you for contacting Wix support.

      I'm afraid I don't understand your question. Can you please explain your question in more detail?

  • fortunateclothing

    Replied by fortunateclothing 2 days ago

    can i connect my web to direct deposit?

    • Eileen Wix Team

      Replied by Eileen 2 days ago

      Hey fortunateclothing


      Wix currently accepts payment by credit or debit card.


      Accepted Credit Cards:
      VISA, Master Card, American Express, Discover, JCB and Diners.

      Accepted Debit Cards:
      Visa & MasterCard.

      Note: If you sign up for a monthly plan, the contract length is one month and you are charged on a monthly basis. If you sign up for a yearly plan, you will be charged the full (yearly) amount, at one time, each year.

      For information about billing, please click here


      Eileen, Wix Team.
  • craftysheila

    Replied by craftysheila June 27, 2014

    I want to cancel all subscriptions.  Please cancel all payments due in the near future as I do not want your package any more.




    Sheila Young


    • Sheila Wix Team

      Replied by Sheila June 27, 2014

      Hi Sheila, 


      There is no website in a Wix account registered under the email address you provided.

      Please let us know the url of your Wix site so that we can assist you.



      Sheila - Wix Support
    • craftysheila

      Replied by craftysheila June 28, 2014

      My website is  www.myangelsknitting.co.uk or www.myangelsknitting.com.  The email address I used is info@myangelsknitting.com and that is where I have received your emails stating that you are renewing the subscription.  PLEASE DO NOT RENEW THE SUBSCRIPTION - I DO NOT WISH TO CARRY ON USING YOUR SERVICES.

      Sheila Young

    • Alina Wix Team

      Replied by Alina June 28, 2014


      I can see that the eCommerce premium plan was cancelled and you will not be charged anymore. 

      We never remove/destroy websites. If you go back to free from premium you’ll simply have your original Web address and Wix ads but you will still have full control of your site.

      We are sorry to hear you have decided to cancel your Wix Premium upgrade package.  We hope you re-consider your decision and should you require any further assistance please don’t hesitate to contact us.

      Alina, Wix Support Team
  • alipia8

    Replied by alipia8 June 11, 2014

    I am trying to pay the latest invoice of www.chc303.com. The problem in paying late is due to our payment (received) date and request that we are billed on the 3rd of every month. We can then set up automatic payments. ( alipia8@gmail.com )

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team June 11, 2014


      I can see that your premium plan has been cancelled due to payment issues. In order to reinstate your premium features you just need to upgrade your site again.
      To upgrade your site, please go to My Sites > click Upgrade next to the site that you want to upgrade.
      You can find detailed information about our premium plans here.
      Please note that we never remove/destroy websites.  If you go back from premium to free you’ll simply have your original Web address and Wix ads but you will still have full control of your site.
  • nickkarapavlou

    Replied by nickkarapavlou June 9, 2014

    Hi, Last night AEST i cancelled my WIX premium package. I wish to reverse that cancellation as i would like to stay with WIX.. I also need you guys to charge my account on wednesday for this month.. 




    • Danna Wix Team

      Replied by Danna June 9, 2014

      Hi Nick,


      I can see that you have upgraded your site and cancelled it the same day.

      Note that if you cancel within the first 14 days of your subscription, your package is cancelled automatically and you will be refunded.


      If you only intended to cancel the next renewal, please repurchase the package and be sure to only cancel it after the first two weeks.


      Let us know if you need any further assistance!


      Danna- Wix Team
  • gorillachilla2000

    Replied by gorillachilla2000 June 3, 2014

    hi i paid for a late bill went on holiday my apologies i paid for it now i cant get my page back on?

    • Marina Wix Team

      Replied by Marina June 3, 2014


       I've checked your site 'http://gcmixonline.com/' and I can see that's it's properly working and online with it's premium features.

      Are you still experiencing issues with viewing your site? Please let us know if so.

    • gorillachilla2000

      Replied by gorillachilla2000 June 4, 2014

      its not though 

    • dinamiso Wix Team

      Replied by dinamiso June 4, 2014


      If you still experiencing difficulties to load the site, please follow the instructions below:

      1. Open your browser to a blank page. Close any Wix pages that are open.
      2. Clear your browser's cache and cookies of "Everything". You can find step-by-step instructions here.
      3. Restart your browser and then log into your Wix account and try again. 


      Dina-Wix Team.

  • BlackDiamondStudio

    Replied by BlackDiamondStudio May 29, 2014

    in 'account says that it failed payment. I reloaded the card, how can I pay?

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team May 29, 2014


      Even though there was a previous successful transaction, the current recent attempt(s) to charge has failed despite our efforts.  

      This can happen for a number of reasons but the end result is that the bank that issued the card to you had declined to approve this purchase.  
      The error message that we receive is general and therefore we cannot proceed until we know the reason for their action.

      Please call them and give them the specific details of this purchase and ask them why it was declined.  
      It is not enough to ask them about the account in general or to assume because the card was used for another purchase elsewhere, that everything is fine.

      Once you have the exact reason for the decline on this attempt to purchase we will be able to help process the order.

      Please let us know how else we may assist you once you have more details.

  • bhaktishiva

    Replied by bhaktishiva May 29, 2014


    I have paid my bills already but how come my site is still down?

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team May 29, 2014


      As your domain had expired before you made the payment, you need to allow up to 72 hours for the domain to propagate.

      After 72 hours your site will function as before.

    • bhaktishiva

      Replied by bhaktishiva May 30, 2014

      Thanks for the heads up, Janet.

  • sweetkakes

    Replied by sweetkakes May 28, 2014

    I need a phone number to speak to someone directly, and quickly. This is taking too long to message my question about my billing. Someone can call me at 770.315.5507

    • Niv Wix Team

      Replied by Niv May 28, 2014


      You can reach us by telephone in a number of ways:

      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent (Callers outside the US can call 415-639-9034), Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
      Note that you can also email us to support@wix.com and we will be more than happy to further assist you. 
      Kind regards, 
      Niv, Wix Support
  • ryankeyzer

    Replied by ryankeyzer May 20, 2014

    How do I speak to some one directly, this is taking to long to resolve .

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