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Stats 421,931 topics posted 7,106 include Best Reply by Wix Team
Replies(36 replies total)
Replied by propicturetaker July 16, 2014
I recently signed up with google apps email thru WIX and cancelled immediately because I did not like it, did not understand all the set up requirements and found the video tutorials to be outdated.
The end result being that my MX records need to be redirected to my domain host and email provider.
The MX records are as follows:
Host Type Domain Name Points to
mx serrano-studios.com 18.104.22.168
mx serrano-studios.com 22.214.171.124
mx serrano-studios.com 126.96.36.199
pop serrano-studios.com 188.8.131.52
imap serrano-studios.com 184.108.40.206
smtp serrano-studios.com 220.127.116.11
webmail serrano-studios.com 18.104.22.168
email serrano-studios.com 22.214.171.124
mail serrano-studios.com 126.96.36.199
Host Type Points to Priority
@ mx.serrano-studios.com 10
Mark Bass, Photographic Artist
Replied by kambizaghili July 9, 2014
The instruction provided leads to deleting my full mailboxes from my domain, since their invoices are collapsed into one. I do not have an option to only remove one individual mailbox and keep the other one!
Replied by kambizaghili July 8, 2014remove a mail account
I would like to remove one of the two mail accounts associated with my domain.
I have two mail accounts associated with my domain all of which, including the domain, have been purchased through Wix (offered through Google). My mail account fees are each and separately charged on a monthly basis. I only need to use one of my mail accounts (aghili@) and need to remove the other mail account (business@) from my account.
How can I remove ONLY of the mail accounts?
Replied by davinaraz May 21, 2014
I purchased an annual email package 2 days ago for my wix website . . . Total mix up !!!! What I meant to do was purchase the Premium Package . . . Can you please refund / cancel this email address : bridalhairandmakeuprome.com and transfer the funds to the Premium Package for me please ?
Replied by trademarkcs May 8, 2014
I recently purchase and email account to support the main business email account however unknown to me this meant all the MX records changed and rendered my main account unable to receive emails! NOT GOOD. I immediately cancelled my payment but that'll take 1 year to take effect ?!?!
Wix isn't very supportive of it's UK customers and I had to wait 2 working days and finally took a call, Friday evening circa 8:30pm, to resolve the issue. The Wix support were helpful and processed the refund and promised that the account would be cancelled and that the norm will be resumed but it could take up to 24 hours.
Its now 6 days later and still no emails! As I'm sure you can understand this is unacceptable. As far as I can see the account is still active and nothing has been done. I need this resolved immediately.
Replied by optimusresearchser May 2, 2014
Hi I have 2 email accounts and I'd like to cancel just one of them. When I go into your Premium Account feature it only lets me cancel All email accounts/addresses. Can you please advise asap how I can cancel one email account please. It's on a monthly plan by the way.
Replied by tonybole April 13, 2014
I have 2 email boxes one is info@ but I dont know the other one..... can you please advice my other email address so I can start using as I have not used since purchase.
Replied by puddufrancesco March 30, 2014
I tried several times to cancel my 2 email accounta as no longer needed. I also sent an email to the support team which was unanswered. Wix has no complaint procedure that I am aware. When click onto the email account and go to " cancel payments" a window opens up and there is a box to tick. Once I tick this box there is nowhere to confirm cancellation or click ok for the cancellation to take place.
I spent far to long on this now. I need you to cancel both my accounts and respond to this thread in a private support email.
A very dissatisfied WIX customer.