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Stats 418,179 topics posted 7,167 include Best Reply by Wix Team
Replies(141 replies total)
Replied by alice2366 June 19, 2014
Thank you for taking the time for help me troubleshoot.
First of all, I have the same issue as a large number of people in the community, having bought a domain only to know that I have to purchase a separate premium 'package' with another domain.
Okay so, my enquiry is that I want to link my current purchased domain to my current account, but I want to separate out the new not-yet-purchased domain coming in the premium plan to another account (Not wix), then i'll hook the domain up to my other site.
Is it possible that you help me with it?
Replied by anapresker May 22, 2014
I just purchased a wrong domain name due to my spelling mistake :
should be: mycupoflovebali.com
I misspelled : mycopoflovebali.com
Can I somehow change it or delete the wrong one and set up a new one.
Replied by khairulkamsani May 9, 2014
I have previously purchased a domain over a year ago and since my yearly subscription with Wix has expired I believed that the domain was gone, hence I just purchased a new yearly subscription today and accidentally used my domain coupon to create a new one instead of the one I created a year ago. Is it possible for me to get a refund on the coupon and the newest domain deleted? I'd rather used the coupon to extend the validity of my old domain instead.
My old domain: cherryorchardsg.com
New domain: thecherryorchardsg.com
Replied by charlotteoconno4 May 1, 2014
Purchased a domain name, today and i would like a refund today. Your policy goes against consumer rights, and you can't take money off people because your policy says so.
I would like a refund today please otherwise i will have to take this further.
Replied by thiagojcasa April 30, 2014
I just bought a Wix domain, but I want to migrate to a premium account...
afer I bought it I saw that if you sign the Premium account the domain comes for free, SO what I need is to migrate to a Premium account, then I don't need to pay both domains...right?!
Would you guys help me?!
Replied by nemomach April 16, 2014
Hello made a wix domain name payment as from how i understood the offer it meant i could use it on the current six account. nothing was said about later having to pay to connect it. for this reason i would like to cancel payment. I understand i have 14 days to do so… how do i go about this?
Replied by sphlwebsite1 April 13, 2014
If you are going to charge people to use the domain name, you should probably make that clearer in the process of purchasing one. I've been pleased overall with your service until this. This is a joke.
Replied by sarahkeigley April 5, 2014
The instructions listed aren't any help since the prompts you suggest clicking don't exist. I need to cancel my domain...I have had it longer than one year and I have never renewed the subscription, yet I'm still getting charged.