Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

If your decision to cancel your account is due to one of the following reasons, we would like to assist you in troubleshooting the problem:

* Having trouble creating your Wix site? Click here
* Having trouble connecting your Domain Name to Wix? Click here                    
* Having trouble connecting your Email account? Click here
* Cannot see your site on Google or have other SEO concerns? Click here
* Want to Downgrade your Premium plan? Click here
* Having Billing issues? Click here

If you would like to delete your Free account, please add your details here.

If you have purchased a Premium plan and wish to cancel your Wix account, please first make sure to cancel your Premium plan. Once you have done so, please add your details in the link above.
To cancel your Premium plan, go to Subscriptions > Premium Plans > Billing & PaymentsManage > click Cancel payments next to Next payment.
You can find more information here.

Replies(939 replies total)

Show my replies first
  • mgarve7

    Replied by mgarve7 20 hours ago

    I want my site taken down.  I think l I did cancel all payments.  How do I get someone ( a human) to talk to?

    • Yotam Wix Team

      Replied by Yotam 19 hours ago

      Hi mgarve7,

      you can always talk to me, I'm a human, I swear! ( A robot/computer would not have told you this ;-) ).


      To delete a site: Sign in to your Wix account > click My Sites > next to the relevant site, clickManage Site > on the right, under Handy Shortcuts, click Show More > click Delete Site.


      Note: Deleting a site does not cancel your premium plan or delete your account.



      You also can contact us by phone in one of the following ways:

      1) Click this link to select a time to speak to an agent based on our availability and call volume.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back service. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
      2)  Call 1-800-6000-WIX (949) to speak to a live agent (or 415-639-9034 for non-US callers). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
      Hope this helps,
      Yotam Wix Team
  • jasontruong51977

    Replied by jasontruong51977 20 hours ago

    Hi I would like cancel my account.

    • Yotam Wix Team

      Replied by Yotam 20 hours ago

      Hi jasontruong51977 ,

      Thank you for contacting Wix support.

      Please read the above best reply regarding how to cancel your account.


      If anything is unclear please post here your questions and we will answer them for you.


      All the best,

      Yotam Wix Team
  • iippttaall

    Replied by iippttaall Yesterday

    Please delete my account.

    • Yotam Wix Team

      Replied by Yotam 20 hours ago

      Hi  iippttaall,

      I have deleted your account as per your request.

      All the best,

      Yotam Wix Team
  • lpapi2

    Replied by lpapi2 Yesterday

    Please delete my account. My email is l_papi@msn.com.

    Thank you.

    • Eyal Wix Team

      Replied by Eyal 22 hours ago



      Thank you for contacting us, we are sad to see you leave. As per your request I've deleted your account. 


      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • jovanyeo3

    Replied by jovanyeo3 Yesterday


    I purchased my domain atheneumlh.com with 2 gmail-based email via wix.

    I will like to cancel all of the accounts with immediate effect. 

    How can I do that?

    I have turned off the auto-renewal payment function though. 

    Please help!

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team Yesterday

      Hi jovanyeo3,

      Thank you for contacting Wix support.

      I can confirm that you have cancelled all your Wix services, and each service will expire at the next renewal date in August.

      Please let us know if you need any further assistance.

  • alhudeck

    Replied by alhudeck Yesterday

    I would like my account deleted please. Thank you!

    • Danna Wix Team

      Replied by Danna Yesterday



      Your account is now deleted.


      Thank you for using Wix!


      Danna- Wix Team
  • geekette-shd

    Replied by geekette-shd 2 days ago

    Can you please delete my account?

    • Ira Bel Wix Team

      Replied by Ira Bel 2 days ago



      To delete your Free account, please add your details here.

  • bernardgkay

    Replied by bernardgkay 3 days ago

    I wish to delete my free Wix account but the link is not working.  Please delete my account.  my email address is bernardgkay@gmail.com.  I don't have any sites under this account it was created by accident.

    • Danna Wix Team

      Replied by Danna 3 days ago

      I have deleted your account per your request.


      Thank you for using Wix!


      Danna- Wix Team
  • erenapyoshida

    Replied by erenapyoshida 4 days ago

    Can you please delete my account?

    • Danna Wix Team

      Replied by Danna 4 days ago

      I have deleted your account per your request.


      Thank you for using Wix!


      Danna- Wix Team
  • eamagiccity

    Replied by eamagiccity 5 days ago

    can you please cancel my account 

    • Danna Wix Team

      Replied by Danna 5 days ago



      In order to delete your account, please first delete your site that's under it.


      Please follow these steps: Go to Wix.com -> My Account -> Click "Manage and Edit Site" next to the site you would like to delete -> Click "Delete" on the right side of the page.


      Then, to entirely delete the account, please add your details here.


      Thank you for using Wix!




      Danna- Wix Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply