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wix Wix Team

Please make sure that the images that you're uploading are either in jpg, .png, & .gif formats and are under 15MB. If your image does meet these requirements, please click here for further troubleshooting instructions.


You can find more information about images here.

Replies(283 replies total)

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  • recmcs1

    Replied by recmcs1 Yesterday

    This is my 2nd cry for help from you guys

    I am a newby at using your website.  I have jpg pictures

    Some load great ,some do not load right  all you see is the center of the picture

    Picture that works jpeg size 2.56 MB    2260 Pix by  2044 pix   72 dpi by 72dpi

    Picture that doesn't work jpeg size 2.25 MB   3044 pix by 1576 pix  72 dpi by 72 bpi

    Your tech said to reduce pictures to 400 Pix by 400 Pix, they are fuzzy and out of focus if I do that, and why does the picture that is 2260 pix by 2044 pix work ok

    Please help, if I cannot get the pictures to load I can't use your site



    I am 

    • dinamiso Wix Team

      Replied by dinamiso Yesterday


      May I ask where do you see the image that is cut off ?

      Is is looks cut off when you see the image in the image library ?

      or when you add it to your site ?

      Please send us a screen shot.


      To learn how to take a screen shot on Windows, Mac and mobile devices, check out our Troubleshooting Tutorial.


      Dina-Wix Team.


    • recmcs1

      Replied by recmcs1 Yesterday

      wix test 1.pdf

      If you take a picture and then take scissors and cut off all but maybe an inch square of the pictue that is what we see.

      It is like you crop off 80 percent of the picture, you only see whatever images are in the center of the picture all the rest of the picture is thrown away

      The image looks ok until you UP load it into your product window

      So the one marked original picture is what the picture should look like.

      The Wix test 1 it what it looks like when you click on UPLOAD on your system.

      It looks like the fit to window feature is turned on

      wix test 1.pdf


    • amitn6 Wix Team

      Replied by amitn6 Yesterday

      Hello recmcs1,

      Thank you for contacting Wix support.

      First off I do not recommend using images this size on your website as it may cause loading issues. Please follow the instructions here.

      Now in order to rectify the issue you are having please set your Image mode to Center by left clicking on your Product Gallery > Settings > Scroll down until you see Image Mode and in the dropdown menu select Center instead of Crop.

      Feel free to contact us should you require any further assistance. 

      Kind regards, Amit
  • filzmode

    Replied by filzmode 5 days ago

    Hello wix team,

    Im expiriancing trouble while uploading pics(not a specific one).
    I already built 3 websites with your great platform, and this is the first time it happens to me.

    when i upload a picture, it shows the progress bar and the small thumbnail, all good until now,
    but than when it finish uploading, the thumbnail goes to the downer part of the "Add Images" window, and i can not see the actual image(the small thumbnail) of the file which just have been uploaded-
    which means that i have in ""My Picture" tab, a blank white thumbnail, with the file name beneath it.
    I followed the instructions regarding the cookies and browser updates, and the problem consists.
    Im using a Mac operating system, Safari & Chrome browsers, both having the problem.

    Would be very happy if you can help me on this matter.
    Best regards,

    • filzmode

      Replied by filzmode 5 days ago

      by the way, i don't get any error msg.
      Thanx :-)

    • Rony Wix Team

      Replied by Rony 4 days ago


      We glad to hear the issue has been resolved :)

      If you need any further assistance please let us know.

      Thanks, Rony
    • filzmode

      Replied by filzmode 4 days ago

      Thanks :-)

  • mymoonstations

    Replied by mymoonstations August 13, 2014


    I cannot upload my image to my website. It say "Get Item Failed" and "Get Folder Failed". And when i try to upload it always say failed to upload. Can you assist me ?




    • mymoonstations

      Replied by mymoonstations August 13, 2014

      im currently using google chrome...it also has error when im using the firefox

    • mymoonstations

      Replied by mymoonstations August 13, 2014

      And i also cannot create the folder for my images.

    • mymoonstations

      Replied by mymoonstations August 13, 2014

      Installed Flash Player:

      Im using window 7 pro

      my site name : mymoonstations.wix.com/store



    • Ron Wix Team

      Replied by Ron August 13, 2014



      Please add one of your images to your reply in order for us to investigate and assist.


      Ron, Wix Team
  • ccr416

    Replied by ccr416 August 7, 2014

    This problem was fixed when I tried doing it from another computer.

    thanks for your help

    • Stav Wix Team

      Replied by Stav August 7, 2014

      Very glad to hear.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • wsheridan5 Premium VIP

    Replied by wsheridan5 August 7, 2014

    I cant upload the attached, please advise. 

    • Dean Wix Team

      Replied by Dean August 7, 2014



      Thank you for reaching out,


      We did not receive the file, could you please resend it?


      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Thank you for the patience and cooperation.

      All the best, Dean - Wix Team
  • claravais

    Replied by claravais August 4, 2014

    Hi I am unable to upload pictures at all.

    It won't do anything when I press "Add image"


    Can you help?

    • dinamiso Wix Team

      Replied by dinamiso August 4, 2014


      I am sorry to hear you are experiencing difficulties to upload images.

      Please try to update your browser to the most updated version.


      To download the latest Firefox browser please click here.


      Please contact ask again, if the issue persist.


      Dina-Wix Team.


  • xyjs001

    Replied by xyjs001 August 4, 2014

    Hi, I cannot upload any photo to wix page even if they are all in the jpg. and png. forms. I tried to clear my internet cache, but no use at all. And I also switch to the chrome browser, but this time when I click change image, the website shows no reaction at all.

    • Tal Wix Team

      Replied by Tal August 4, 2014

      Hi xyjs001,


      Thank you for contacting Wix.

      Please follow the steps provided here. Make sure you try and use different browsers, connections and devices.


      If the issue persists, please answer the questions in the same link. Please also provide us with screenshots exemplifying the issue. You can find step by step instructions here.


      Thank you for your cooperation, we are waiting for your reply.

      Tal, Wix Team
  • spiderreece

    Replied by spiderreece July 26, 2014

    Mine did exactly the same. I believe it has something to do with the internet explorer browser and the Wix ftp. I made the mistake of trying to load too many files at the same time. I switch to Chrome internet browser and all is working well.

    • Ella Wix Team

      Replied by Ella July 26, 2014


      Thanks for your input!

      I'm glad to hear you've found a solution.

      However, please make sure you're using the latest Internet Explorer version. You can download it here. Also, please trying to clear your browser's cache. You can find step by step instructions here.

      Don't hesitate to contact us at any time!



  • foxhound51

    Replied by foxhound51 July 23, 2014

    ive uploaded over 80 images in the past to my website but now no longer seem to be able to upload anything, no codes nothing thyre just noe loading !!! please help !!!!!

    • Or Y Wix Team

      Replied by Or Y July 24, 2014



      I have noticed you are using an outdated version of FireFox (10).

      To download the latest Firefox browser (31) please click here.


      We also recommend you to try and use different browsers and see if there is any difference.

      To download the latest Google Chrome browser please click here

      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
      All the best, Or
  • clareybelles

    Replied by clareybelles July 21, 2014

    I keep getting unable to upload media

    Hi there

    I am new to your site so before commiting to an upgrade I've started to try and create a website with you....I've hit a prob already and can't upload any images from my pc. Please help it says unsupported media?? They are all jpeg and around 3 to 4 mb, I've followed all your tis to get this to work clearing cache etc. Any more ideas?? 

    • Tal Wix Team

      Replied by Tal July 22, 2014

      Hi clareybelles,


      Thank you for contacting Wix support team.

      I'm merged your query with the relevant thread. Please check the instructions on the Best Reply at the top of this page.


      Please tell us how it went and whether you need any further assistance,

      Tal, Wix Team

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