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wix Wix Team

If you're experiencing a reduction in image quality after uploading your images to your Wix site, there are a few steps which we recommend completing before uploading them again.


Check out our Improving Image Quality tutorial to learn more.

To learn more about uploading images, click here.

Replies(179 replies total)

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  • replicaofnothing

    Replied by replicaofnothing Yesterday

    Why aren't my photos sharp?

    Oh my computer they are perfectly sharp and clear. When I upload them and view them on they site they are blurry, and not sharp. This is making me look bad as a photographer. I have them saved as quality 10 jpegs and don't have this problem uploading them to any other site. How can i fix this?

    • Rony Wix Team

      Replied by Rony Yesterday


      Thanks for contacting Wix Support.

      I have merged your question with the relevant thread. 

      Please refer to the best reply above.

      All best, 

      Rony WixTeam
  • mark317

    Replied by mark317 3 days ago

    ...additionally, my images are a modest size, formatted correctly (I've tried 8, 24 and jpg options pre-formatted for the web in Photoshop) yet the Expanded Mode images on the Wix templates are much larger and yet maintain their quality when viewed at various sizes which means there must be something I'm missing...

  • mark317

    Replied by mark317 3 days ago

    Expand Mode quality variations

    Galley images in Expand Mode are automatically formatted to fit the window they are viewed in.  That's great, however, the image quality is reduced when they are viewed on a smaller screen or reduced in size/reformatted in a smaller window, this is the opposite of what would be expected as the image is getting smaller not larger.  The image is only clear in it's actual pixel size.  Is this fixable?

    • Alissa Wix Team

      Replied by Alissa 3 days ago

      Hi mark371,


      Thank you for contacting Wix support.


      Please note that I have merged your query with the relevant thread, so please refer to the Best Reply at the top of this page.

      Alissa - Wix Support
    • mark317

      Replied by mark317 2 days ago

      Hello Alissa,

      Thanks for the quick response, I had later added above that the images were indeed formatted according to "Improved Image Quality" link and my images do appear beautifully on the rest of the site, this is an Expand Mode only issue - when the images are presented to fit on a widow smaller than the image at it's largest size.

      Once in Expand Mode, the images are crystal clear and beautiful as well - but only when presented at their largest size.  That's what's confusing, when the giant images on your templates are minimized/re-formatted to a smaller window size, they retain their clarity.

      By the way, Wix is an amazing product and this is the only glitch I've encountered (Until you guys come up with a more elegant looking Expand Mode without the white border that is  - which I'm sure is coming)


    • Gan Wix Team

      Replied by Gan Yesterday

      Hi Mark,

      Thank you for contacting us.


      Images in a gallery should expand to their original size.

      If you are experiencing a different outcome, please include one or two original images in your reply, and let us know where the images can be found on your site.


      Please contact us for further information.

      Best, Wix.
    • mark317

      Replied by mark317 Yesterday

      Hi Gan,

      Thanks, I'm sure I'm not explaining the problem correctly -

      To be clear, I have had no problem downloading any of my images, I've pre-scaled them and they appear beautifully on my site.  And yes, the images do open/expand to their original pixel size in Expand Mode beautifully as well.  Here's my problem, one you've opened an image in Expand Mode at actual size (it's perfect), if you reduce your browser window in which case images subsequently down-size accordingly or if you open an image on a smaller screen that won't allow them to open at actual size, there is a great loss of resolution.  The following screenshot shows an image opened in Expand Mode at full original size on the left and the image to the right is after shrinking the browser window just enough to cause the image to resize itself down a bit - meaning, of course, any one viewing on a smaller screen, laptop or phone would see the second image quality.  I chose this image clip with some text as the difference was most evident.

      The complete image is 1296 X 540 - large, but not for Expand Mode and smaller than most of your template photos...not that it should matter as full size is not the problem - it's when the image becomes smaller that it looses it's clarity.  Currently it is at 8png (to reduce download speed) but I have also tried it as both a 24png and a jpg (formatted as instructed) and the result was exactly the same.   The image can be found in Galleries\Design (it's the first image) but all the galleries are Expand Mode and any image will suffice.

      Also, I do realize that we are dealing with pixels and that reducing the image will, of course, result in a certain loss of resolution proportionately but the second image above is only one or two percent smaller and the difference is substantial...and this effect is not evident when viewing your templates so I know it's fixable.

      Once again, everything else about your product has been an absolute joy, I look forward figuring this out.  Sorry about the windy explanation.

      Thanks again...


    • Alon - WIX team Wix Team

      Replied by Alon - WIX team Yesterday

      your detailed feedback has been sent to our technical department for further processing. 

      We'll contact as soon as we'll have something to report about


      Alon - Wix Team
  • BlackFlagCartel

    Replied by BlackFlagCartel 5 days ago

    Image & Site Quality

    Hi There,

    I'm having issue with the quality of images I'm loading onto the site - http://interactrdt.wix.com/micro.

    This has only happened recently with the latest site I'm working on, the others have been perfect.

    All the images Ive loaded have been optimised for web in Photoshop and are only a few kb in files size. 

    If you have a look at the images below the one on the left is how it displays in the website, pixilated/fuzzy and the one on the right is a preview before it is uploaded. 


    Further to this problem is that fact that even Strips are displaying pixilated and they are just a solid Hex colour fill. 




    • Nika Wix Team

      Replied by Nika 5 days ago



      Thank you for contacting us.

      I have accessed your editor and noticed that some of your images are JPGs, converting those images to PNG will improve their quality. 

      I have merged your topic into the relevant thread. 

      Please refer to the best reply above for further information.


      Feel free to contact us again if you need anything else.

  • denissenco

    Replied by denissenco August 13, 2014

    Hello, probably you solved your problem with improving quality, but I want to add some advice. There is no software for improving quality, all you need to take photo by quality camera. You may use photoshop and other programms but you won't get best result. Usualy I use online editor. For example, if I need joke my friends I will use loonapix.com.

    • amitn6 Wix Team

      Replied by amitn6 August 13, 2014

      Hello denissenco,

      Thank you for contacting Wix support and thank you for your advice!

      Feel free to contact us should you require any further assistance. 

      Kind regards, Amit
  • juliesutton9

    Replied by juliesutton9 August 6, 2014

    I can't imagine why you can't fix it, are you using a PC? Do you have little knowledge of image processing? I had put an explanation of how to get it to work. If you can't get it sorted for this site it's unlikely to work on another....good luck

  • evermoreidaho

    Replied by evermoreidaho August 6, 2014

    I have been complaining and complaining about exactly the same issue.  I am a new photographer, and I need to have an amazing website.  Even though I say I am going to leave, which is the truth as I am now shopping for another website provider, Wix doesn't seem to care.  I have now spent an entire year's worth of membership to WIX, and despite following their EXACT instructions, the problem still exists.  How can I possibly have a business when 1.  I have been working on my website for a month now, and still can't get it right.  2.  I follow the exact instructions and they don't work.  I have found my images are better and sharper when I come up with varying image sizes- those sizes are not consistent in quality, so for ever single one I upload I have to do it differently.  3.  Everytime I complain, they send me the same response to follow their instructions.  (which I do, have, been there..done that)  4.  Can't launch a business when the item I am selling looks crappy online.  Thank you WIX for taking my money, not refunding it, when you obviously have a problem in the way that you are having images upload.  Better business bureau, anyone??

    • Barrios Wix Team

      Replied by Barrios August 7, 2014



      Thank you for contacting the Wix support team, we are sorry to hear you are experiencing difficulties with the image quality of your site.

      Please see  the Wix blog a guideline for optimizing your images here.

      Note that we recommend doing all of the image editing as well as re-sizing and Saving for Web before uploading your images into the Editor. You can use any image editing program that you prefer (e.g. Adobe Photoshop) 

      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
  • leakproof

    Replied by leakproof July 30, 2014

    Hello Wix Community!

    I am inquiring as to the native size (width, specifically) of images used in the Strip Slideshow. From what I can tell, the displayed width is set to an absolute pixel width when browsers display at 100%.

    Also, is there a way to know the exact height I've set (dragged) my Strip Slideshow to? Other image element reveal the dimensions in the Image Settings box, but I don't see that info in the Strip Slideshow settings box. This will allow me to better assign my Height values when optimizing my images.

    On a side note, it may be of interest to some of you to know that DPI has no value for images displayed on monitors. The DPI setting (such as 72) is metadata that is used only by physical printers and has no bearing on file size or quality as displayed on screens once the dimensions have been called out in pixel size...the more you know!



    • Elia Wix Team

      Replied by Elia July 31, 2014

      Hello Michael,

      Thank you for contacting Wix.

      Strip elements takes the full width of your client browser's viewport.

      In terms of pixels, the recommend width can vary, but I would highly recommend using images with width as close to 1920px wide (Native Full-HD) as possible.

      Not all images are suitable to be presented with strip elements.

      A few examples for 'strip-ready' elements include panoramic images, landscapes, scenery or specialized, wide images.

      Since the aspect ratio of strip elements may be inconsistent (since the width isn't a fixed size), I would advise avoiding it for displaying vital information. You can play with the image scaling and tiling to get the look you want.

      The exact height of the strip object can be seen from the editor:


      Should you require further assistance or information, please let us know,

      Elia - Wix Support
    • leakproof

      Replied by leakproof August 2, 2014

      Very helpful response, Elia!

      However, my Strip Slideshow editor has a different look than the the standard Strip editor, lacking the dimension info. Am I able to view the dimensions and/or adjust it by calling out pixel dimension another way?



    • leakproof

      Replied by leakproof August 2, 2014

      Actually, I'm a little embarrassed...seems the dimension data IS there!

      Thanks again for your help.


    • Or Wix Team

      Replied by Or August 2, 2014

      You're most welcome, Michael! Please let us know should you require further assistance. 

      Kind regards, Or - Wix Support Team.
  • vzoor3

    Replied by vzoor3 July 21, 2014

    quality of the pictures in gallery

    Hi, I got the problem with quality of the pictures in the gallery. It looks quite ok as miniatures, but when I click it to enlarge, it looks really bad. What size should be the pictures in gallery to keep them good quality?

    • Boris Wix Team

      Replied by Boris July 22, 2014

      Hi vzoor3,


      Thank you for contacting Wix support team.


      I have merged your question with the relevant thread.
      Please refer to the best reply post above.


      If you encounter any further issues or have any more questions, please provide us with the specific site name with which you are having difficulties, and feel free to contact us.

      Best regards, Boris
  • juliesutton9

    Replied by juliesutton9 July 18, 2014

    Hi Donko you may not know this but images for the internet should be 72 dpi, there's no need for anything larger. Here's how to sort it out. Firstly resize your images for the web, one side of the image should be 1000 pixels (photoshop, image size) and the dots per inch should be 72 dpi. Then 'save for web' (I have Photoshop CC) where you can choose from a .png 8, .png 24, gif or .jpeg. Once you've done this you'll have no further problems. Note, there are a few options to control any colour variations.

    • Or Wix Team

      Replied by Or July 18, 2014

      Thank you for sharing that tip!

      Kind regards, Or - Wix Support Team.

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