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Stats 437,000 topics posted 7,113 include Best Reply by Wix Team
Replies(479 replies total)
Replied by grochmal 2 days ago
Have been using Wix for over a year now. None of my variable have changed. yesterday started my issue NOT being able to SAVE my edits while in the Wix HTML editor. I cleared ALL my browser cache this morning and still recieving error.
Error screen shot:
Here are the rest of my details:
Same laptop with all details below have been acessing and using Wix for over 1 year.
Windows 7 pro
wix username grochmal
wix site charityselect
location canaan CT
antivirus McAfee Internet Security
Replied by dror75p 4 days agocan't save the site
Hi, from some reason I can't save the site.
This is the massage that I'm getting:
"An unexpected error occurred while preparing your site data. if the problem persists please let uo know by posting on our support forum (0)"
PLEASE help me :)
Replied by pineapples28 August 16, 2014
I still have my website editor open, but it will not save. When I tried to open it in a different browser it shows my website from before editing for hours. I did not follow all the steps posted because I do not want to close my current open window with my most current website version. It lets me keep adding to it, but will not save anything when I hit the save button. When I click preview in the current screen it shows the new updated version, but when I view in a new window or browser it is back to the original site before I made and updates.
Please help me save the updated most recent version.
Replied by shaunapbs August 15, 2014
My work was also lost. Editor has been acting glitch for the last week. Won't let you reach elements, moves images and separated elements. Usually I close then reopen. Today I went to close it and it wouldn't save the work. ......Waited for an hour, had to leave so I closed browsed. All my work is gone. Really disappointing...
Replied by greyburn-music August 14, 2014
I have tried to save since I started to work with my site. It worked a few times in the beginning (started yesterday). I thought that maybe you had some issues with your server or something, and that the issue would soon be solved. But it never happened.
I use Mac OS X. I use a router. I have no modem or antivirus. I have cleared my cache on both Chrome & Safari (the browser I use). I've restarted my computer. There's no software what so ever needing updates on my mac. I have no access to another computer on another network. Not at this time. Soon midnight here and I have tried saving since I began building the site, yesterday.
I have read the threads above, but I didn't find anything helpfull on this issue.
I have used publishing and the history frequently. Is all my work, due to not being able to save, gone forever, or what's happening here???
I need help asap!!!
Name of the site is: andy
All the best,
Replied by chrishunghan August 11, 2014Saving error
I am having errors in saving my edited site and i dont want to lose the work i have done.
can you please advise what to do as i dont want to lose any information.
Replied by charmainekern August 9, 2014
Clearly this company is not worth working with... I too cannot save a lot of the work I have already put in and there seems to be NO HELP OR ASSISTANCE with the problems... no way really to contact the company, etc. I would have gladly upgraded my website if I could have ever gotten one built and was able to save it, but these recurring problems are clearly systemic and evidently can't be fixed. WIX is a sham as far as I can see.
Replied by groupawadese August 8, 2014
My website is not saving. I have made extensive changes several times and when I go back to the editor or come back in to my wix site it isn't save. this is very time consuming and very frustrating as I'm undergoing a tertiary course and wish to provide this website as part of my assessment
Please help: http://editor.wix.com/html/editor/web/renderer/new?metaSiteId=e7c2fc59-ef3a-4628-bae1-403acae70cbe&siteId=6477da83-d1b3-4f4e-8490-4be329f21d1c&editorSessionId=94AB02B7-FED9-47FF-88C0-66CA8B098EBE
It is not allowing me to save as a wix.com/document?
Please assist me via response to my email address