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wix Wix Team

Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.

With the new HTML Editor we give you option to use the advanced HTML5 technology which entails new capabilities and solutions for your site as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and it not yet fully supported by all browsers. These browsers will catch up with this technology, but to make sure things run smoothly, please make sure to update all your browsers to the most recent versions. You can easily check how well does your current browser support HTML5  here.

To download the latest Google Chrome browser please click here.
To download the latest Firefox browser please click here.
To download the latest Safari browser for Mac please click here.
To download the latest Internet Explorer browser please click here.

You can also check out this site to see a detailed look at which browsers are better optimized for HTML5. 

Note: Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.

You can see Microsoft's answer from their support here as well as a more in-depth explanation from their support forums here.

Note: If your visitors use IE8 they will see a banner recommending that they upgrade their browser to see the site correctly.

Replies(168 replies total)

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  • Danna Wix Team

    Replied by Danna 3 days ago



    Which version of IE have you been using?


    Danna- Wix Team
  • jscott127

    Replied by jscott127 3 days ago

    Chrome v. Internet explorer

    Why does my website show up in Chrome but not IE?

    • Nika Wix Team

      Replied by Nika 3 days ago



      Thanks for contacting us.

      Please note that I have merged you into the relevant thread.

      You can refer to the best reply for information about supported browser and make sure that you are using the latest version of IE.

      If you are having issues with an updated version of IE, please contact us again.


      All the best,


  • mxvinny

    Replied by mxvinny August 11, 2014

    Hi. On my site www.mxvinny.com I run a calendar with all Motocross events in New Zealand. I produce the calendar on a spreadsheet and also provide a direct link to the original information (by clubs and organisers). I then make the calendar in to a pdf format. When using Internet Explorer the links work well and I can follow then by a simple click. But when browsing with Chrome or Firefox it is not that easy. I end up highlighting the link and then have to click the highlighted are and select "open link" and click to be directed there. This is obviously annoying. Anything that can be done? And I am not sure where the problem lies; with the pdf writer, wix or Chrome/Firefox? Thanks Pete

    • Ritti Wix Team

      Replied by Ritti August 12, 2014


      Please note that this is a browser setting. You may change the settings according to the Chromes instructions.

      Best, Ritti
  • donnasimsconner

    Replied by donnasimsconner August 10, 2014

    When I view my website in Internet Explorer 11 (Windows 7 Home Premium) it does not display the background or any colors (ie. text, buttons, graphics, etc.).  But when I view my site with Google Chrome and Mozilla Firefox it is perfectly displayed with background and colors.  Is there anything I can do to adjust the way the site appears in IE?  Thanks for your help.

    • Eyal Wix Team

      Replied by Eyal August 10, 2014

      Hi donnasimsconner,


      Thank you for contacting us. While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      If the issue persists, please let us know!

      Thank you,


      Eyal, Wix Customer Support Team
  • i70966

    Replied by i70966 July 21, 2014

    Hi, why some computer can open my site by using Chrome but some cant load? Some only can load it using IE or Firefox. Thanks.

    • Etti Wix Team

      Replied by Etti July 21, 2014



      We apologize for the inconvenience. I had no trouble loading your site using Chrome.

      In order for us to investigate and assist, please elaborate on the issue you've encountered.

      Are you receiving any error messages?

      Please make sure the latest version of Chrome is installed. To download the latest Google Chrome browser please click here.


      Thank you.

    • i70966

      Replied by i70966 July 22, 2014

      Hi, I have download the latest Google Chrome version but it is still cant load the site. I cant click the buttons on the site too. The photo below show the site can only load like this.


    • Shai Wix Team

      Replied by Shai July 22, 2014



      I was able to load your site on Crome without issues


      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Shai - Wix Support
    • Gat Wix Team

      Replied by Gat July 22, 2014

      Hi i70966,

      I had no issues loading your site using Google Chrome:

      The only thing I can think that is happening is that maybe you are using a slow computer and the site simply needs more time to load.

      Please try to load your site again and wait even a few minutes if necessary.

      Please note that if this is the case it is caused by a local issue on that specific computer, and not a problem caused by Chrome, as on our end it's working perfectly.


      Please don't hesitate to contact us for any further assistance.

      Gat Wix Team.
  • shack52

    Replied by shack52 July 11, 2014

    typing in my URL into google will NOT connect me or my friends to my free wix site ---W H Y ????


    • ilan-t

      Replied by ilan-t July 12, 2014



      I checked your site at the URL shack52.wix.com/photos-by-steve and it loaded correctly.


      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Best regards


  • growasias

    Replied by growasias July 9, 2014

    ?? can not open mysite??


    what happen? it is so important .

    kindly advise asap, plz

    • Ira Bel Wix Team

      Replied by Ira Bel July 9, 2014



      We are sorry for the inconvenience.

      We had a problem on our side several hours ago, and it has been resolved.


      Please clear your browser's cache and try again.

      You can find step by step instructions here.


      Please update us on your progress.


  • raggett

    Replied by raggett June 27, 2014

    I have had reports back from people that my site is not loading correctly titles and script is being broken into separate lines and not legible. I am still building some of the page but I need to find a fix please

    • raggett

      Replied by raggett June 27, 2014



    • Shai Wix Team

      Replied by Shai June 27, 2014



      I tried loading your site in various browsers and did not notice anything to be wrong with it.


      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.


      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Shai - Wix Support
  • Léa Wix Team

    Replied by Léa June 19, 2014



    I was able to load your site from my computer.

    If some people are not able to open your site, it's probably due to their browser.

    Please read instruction in the blue box above and lear which browser are compatible with Wix.


    Pensez à vous abonner à notre chaîne Youtube pour visionner tous nos tutoriels : https://www.youtube.com/channel/UCy7ONifkKb8_cWLWgjub7Mg Léa - L'Équipe Wix -
  • aiesecinunhas

    Replied by aiesecinunhas June 19, 2014

    My wix site, won't open or load :(

    hey, someone here.

    Actually i use wix for online registration for my organization, but some people said they can't open the site.


    Please help me to fix it :(

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