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wix Wix Team

If you are having trouble using Google Analytics, please read through the following Google Analytics checklist.

 

1. In order for Google Analytics to work correctly, please make sure that you have correctly embedded the Tracking ID code in the following format: UA-1111111-1. Make sure that there are no spaces before the code.
 

To add the Google Analytics code: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > next to the relevant domain, click Manage > next to Google Analytics, click Add > enter the Tracking ID > click Save.
 

2.  From the left side of the Editor, click the Settings icon > click Statistics > make sure that the Disable all non-essential cookies box is not checked.  

 

3. It may take up to one week before you can view your stats. If it has been less than one week, please try again at a later date.


4. Make sure that your domain is connected to Wix correctly. For more information about the process please click here.

5. If the Google Analytics box inside the editor is grayed out, please  clear your cache or use another browser.
 

You can read more about Google Analytics here or check out the video below:
 

Replies(133 replies total)

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  • infoyogamix

    Replied by infoyogamix August 7, 2014

    Hi,

    I'm trying to receive data for my website yogamix.org from google analytics but it doesn't work. I have gone through all the steps several times and have waited longer than a week for it to start up.

    Please help!

    Thanks

    Amanda

    • Gan Wix Team

      Replied by Gan August 7, 2014

      Hi Infoyogamix,

      Thank you for contacting us.

       

      Have you checked and made sure that the google analytics code that you've entered is the correct one?

      Also, When did you add google analytics to your site? Please note that It may take up to one week before you start to see statistics on your Google Analytics account.

       

      If you still face any issues, try contacting the Analytics support forum.

       

      Please contact us for further information.

       

       

      Best, Wix.
  • cablebone

    Replied by cablebone August 5, 2014

    My domain is no longer showing stats on Google analytics.  I'm running a radio ad right now and really need to be able to track visits!

    • Itamar Wix Team

      Replied by Itamar August 5, 2014

      Hi,

       

      Thank you for contacting us.

       

      Please note that you haven't connected your domain correctly, which may be the source of the problem.

       

      In order to connect your domain please follow the instructions here.

      Itamar, Wix team
    • cablebone

      Replied by cablebone August 5, 2014

      Why do I have to connect my domain?  If the code is in the right area, Google will read it.  This is the second problem I have had with Wix in 2 weeks.  If this doesnt get fixed in 24 hours, you will be losing my business...

    • Itamar Wix Team

      Replied by Itamar August 5, 2014

      Please note that in order to use Google Analytics you must have a domain properly connected.

       

      In order to connect your domain please follow the instructions here.

       

      In order to add the Google Analytics code please follow the instructions here.

      Itamar, Wix team
  • davinagoldammer

    Replied by davinagoldammer July 23, 2014

    I have a similar issue. For the past month, google anayltics was working just fine... the past couple of weeks I have noticed that there's a major and gradual DECLINE in OVERALL views... which doesn't make any sense. How can less people have landed on my website suddenly? this is the overall views... 

    • Ritti Wix Team

      Replied by Ritti July 23, 2014

      Hi,

      Unfortunately, we can not analyze on why there was a decline in visits or views. There are many factors that can cause this issue. I can see that your site is up and running.

      We are sorry that we can't give you more input on your issue.

      Best, Ritti
  • alex3852

    Replied by alex3852 July 23, 2014

    My google analytics was working for my website www.heatpumps-sussex.co.uk however after a couple of days google stopped tracking. It comes up as "Tracking Not Installed" however it originally was.

    The tracking code is entered as per instructions and is correct, the unnecessary cookies box is not checked, as per instructions -  please help.

    I have already looked and followed the 'best reply'!

    thanks

    alex

    • Ritti Wix Team

      Replied by Ritti July 23, 2014

      Hi,

      Please try to remove (via manage premium>domains) and re-add the code. Please let us know if this has helped you to solve the issue.

      Best, Ritti
  • westoncsazehn

    Replied by westoncsazehn July 7, 2014

    Google Analytics says tracking not installed.

    I have followed the directions on how and where to put the Tracking ID, made sure there were no unnecessary spaces anywhere, and on the Tracking Code section of Google Analytics it says that the Tracking ID is not installed.

     

    Any ideas on what to do? 

    • Ritti Wix Team

      Replied by Ritti July 8, 2014

      Hi,

      I can see that the code has been uploaded to your site. Please refer to the best reply above.

      Best, Ritti
  • innesingram

    Replied by innesingram June 26, 2014

    Hi I am trying to get my stats for www.bedrock-training.co.uk I dont remember setting up my Google analytics and therefore havent got a copy of my ID Number. I am truly stuck can somneone please help 

     

    Kind Regards

    Lorraine

    • Daniel M Wix Team

      Replied by Daniel M June 26, 2014

      Hi Lorraine,

       

      Thanks for contacting us. Sorry to hear you're having trouble with your Analytics account.

       

      Please refer to the following help page at Google, you can recover your account through the Analytics/Adwords log-in page. As for your saved site, I can't see you've assigned an Analytics ID number to it.

       

      Please don't hesitate to contact us should you require any further assistance,

      - Daniel M, Wix team.
  • tugce9

    Replied by tugce9 June 26, 2014

    Dear Wix team,

    I am trying to set up google analytics my websites www.navigamagazin.com and www.cupisalimmi.com

    I have followed your steps, but it isn't working. I have entered the ID #, enabled all non-essential cookies, connected my domain, and entered my ID # to the wix site. I did this two weeks ago and can't get any data. My domains seems verified in webmaster tools.

    Can you help me about this problem?

     

     

    • Or Y Wix Team

      Replied by Or Y June 26, 2014

      Please note that the Google Analytics ID is properly set on the records of your domain www.navigamagazin.com, but not on www.cupisalimmi.com. Please configure the second one as well.

       

      Please note: It may take up to one week before you can view your stats.
      If you can't see the statistics after one week, please make sure that your domain is connected to Wix. For more information about the process please click here.

      Note: In Settings > Statistics, please make sure to uncheck the box next to "Disable all non-essential cookies".

       

      If the Google Analytics box inside the editor is grayed out, please  clear your cache or use another browser.
       

      You can read more about Google Analytics here.

      All the best, Or
    • tugce9

      Replied by tugce9 June 26, 2014

      I did disable all non-essential cookies before. 

      And waited two weeks...

      And tried another browser....

      No one is working. 

      But for www.navigamagazin.com, I have a second domain www.naviga.tv

      And for www.navigacup.com I have second domain www.cupisalimmi.com

      Is it relevant to the problem?

       

    • Or Y Wix Team

      Replied by Or Y June 26, 2014

      Please insert the Google Analytics ID on the primary domain only, not on secondary ones.

       

      Next, in case your Google Analytics option still does not work, kindly redirect your question to the Google Analytics support service, since everything is properly set on our end.

       

      Thank you in advance.

      All the best, Or
    • tugce9

      Replied by tugce9 June 26, 2014

      I checked my domains and only primary domains have google analytics code. I am trying to write google but I can not find any support mail address, only FAQ. 

      What is your advise, how can I reach Google Support Service?

       

    • Ilia Wix Team

      Replied by Ilia June 26, 2014

      Hi,

      I would suggest hitting up the Analytics support forum and talking with them there.

       

      Best regards

      Ilia - App Market Team
  • Fanny Wix Team

    Replied by Fanny June 19, 2014

    Hi,

     

    I added your question to this topic.

     

    Please read the best reply.

     

    Cheers!

     

     

    Fanny - Équipe Wix
  • Sue Boor

    Replied by Sue Boor June 19, 2014

    My tracking code is: 
    UA-52084216-1
     

  • Sue Boor

    Replied by Sue Boor June 19, 2014

    Add google analytics

    I am having the same problem on www.alltypedieselservices.com.au  It will not allow me to add the tracking code

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