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wix Wix Team

Just like it takes search engines time to crawl and index a new website, it also takes time for them to recognize the fact that a website is no longer available or that it has changed.

 

It usually takes about a week or more for search engines to notice that a website has been changed or removed. It then takes a few more weeks for the cache to be cleared. This is typical search engine behavior and Wix does not have control over it. The amount of time that it takes varies from one search engine to the next.

 

Note: This also refers to images appearing in Google Image Search.

 

Note: You can submit a request to expedite the removal process, directly to certain search engines using their Webmaster Tools. 

For Google Webmaster Tools click here.

For Bing Webmaster Tools click here.

 

*Please note that we are unable to provide support for these requests, as this is not a Wix service.

Replies(66 replies total)

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  • marar8

    Replied by marar8 May 21, 2014

    this site has been deleted for over a year but this PDF keeps showing up. Can you please delete this ASAP? http://media.wix.com/ugd/c0531c_af4ebb9d67ea2554708172ad398f380b.pdf?dn=Resume.pdf

    • Mascha Wix Team

      Replied by Mascha May 21, 2014

      Hi marar8,

       

      I've deleted this file from our server.

      Let us know if you need any further assistance.

       

      Thanks,

      Mascha, Support-Team Wix
  • drdaoverton

    Replied by drdaoverton May 9, 2014

    Hi - I see that the Wix team has been able to help other people in this thread with the same problem I am having.  Can you please delete this PDF that keeps showing up in search results?  According to Google's Webmaster tool, it says that this site/file is still active and they can't do anything unless I (the owner) make it inactive (which I don't know how to do).  This link is to a PDF from 2011 that is no longer anywhere on the actual site - in fact, our Wix site itself is no longer active:

    http://media.wix.com/ugd/d07df8_65979d55502fde179605ba617a070e13.pdf?dn=Classic%2BKids%2BSummer%2BTheatre%2BIntensive%2B(public).pdf

    Thank you for your help.

    • dinamiso Wix Team

      Replied by dinamiso May 10, 2014

      Hi,

      I can see this PDF file is already deleted, the link will disappear from Google search the next time Google will crawl the site.

      If you will try to open this PDF file, you will receive the following error message: 404-Not Found.

       

      Dina-Wix Team.

    • drdaoverton

      Replied by drdaoverton May 10, 2014

      Hi Dina - I just did the same Google search (Classic Kids Our Lady Queen of Martyrs) and the PDF still comes up as the second hit.  I click on it, and it still opens and shows the file (no error message).  Another Wix representative responded saying that he had deleted the file, but it is still there and accessible as far as I can see.  Can you please help?  Thanks. 

    • drdaoverton

      Replied by drdaoverton May 10, 2014

      Here is the link again:

      http://media.wix.com/ugd/d07df8_65979d55502fde179605ba617a070e13.pdf?dn=Classic%2BKids%2BSummer%2BTheatre%2BIntensive%2B(public).pdf

    • Or Wix Team

      Replied by Or May 10, 2014

      Hello,

       

      I also tried opening the link you've added but I'm getting the "404-Not Found" error.

       

      It's possible that you're still seeing the file due to the build of information on your browser. since  your computer and browser stores various information, this can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

       

      Please let us know if further assistance is needed.

      Kind regards, Or - Wix Support Team.
    • drdaoverton

      Replied by drdaoverton May 10, 2014

      Thanks so much - yes, that was the problem.  Now I get the 404-Not Found error as well.

  • hanghangwang

    Replied by hanghangwang May 7, 2014

    Hello, 

    I have removed the link to this file for at least five months now and have also deleted my Wix account altogether, but it is still showing up on google search. Here's the link: http://media.wix.com/ugd/1e6a39_feb53ee8d0c3a9d163a4a96ffe6da848.pdf. Please help me get rid of it. Thank you. 

    • Maya Wix Team

      Replied by Maya May 7, 2014

      Hi hanghangwang,

      I have deleted this file for you.

       

      Thanks,

       

       

      Maya Support-Team Wix
  • cnpbizsolutions

    Replied by cnpbizsolutions May 3, 2014

    I have deleted the site and no longer have access to it.  Therefor I cannot follow Google's instructions to prevent the site from being indexed. Please advise.

    • Anat Wix Team

      Replied by Anat May 3, 2014

      Hi,

      Thank you for contacting Wix support.

      Please let us know which site you are referring to and the results of the URL of the search results on Google.

       

      Thanks and we await you reply.

       

      Anat - Wix Team
    • cnpbizsolutions

      Replied by cnpbizsolutions May 3, 2014

      wix site.pdf

      Please see attached screen shot.

      Since I deleted it I do not recall exactly how it was named in my account.

      It may have been lowry-toombs.

    • Leah Wix Team

      Replied by Leah May 3, 2014

      Hello,

       

      When was the Wix site deleted? Please note that it can take a few weeks for search engine listings to update, and in any case the link should result in a Wix redirection.

      Sincerely, Leah Wix Support
    • cnpbizsolutions

      Replied by cnpbizsolutions May 3, 2014

      It was only deleted recently, so I'll wait.  And,yes, you're right, the link does result in a redirect to Wix. However, the page that viewers are redirected to is really just wix advertising. Since the URL begins with my company name I find it embarrassing that people will be directed to a wix advertisement. Any suggestions? Thanks.

    • Leah Wix Team

      Replied by Leah May 3, 2014

      Hello,

       

      I'm afraid all deleted sites link to the Wix home page, and this can't be changed. 

       

      Please let us know if we could assist you further.

      Sincerely, Leah Wix Support
  • cnpbizsolutions

    Replied by cnpbizsolutions May 3, 2014

    I need to have this site removed from existence in search results:

    http://cnpbizsolutions.wix.com/copy-of-lowry-toombs-realty#!sw-ab-condominiums/chll

    Since I have deleted the site I no longer have any ability to do so.

     


     

    • Rony Wix Team

      Replied by Rony May 3, 2014

      Hi,

      Please note that you can submit a request directly to certain search engines using their Webmaster Tools, to expedite the removal process. 

       

      For Google Webmaster Tools click here.

      For Bing Webmaster Tools click here.

       

      If you'd like, you can read more information about removing your site from search engines on the 'best reply' above.

       

      Hope this helps. For any further assistance, please don't hesitate!

      Thanks, Rony
  • ab

    Replied by ab April 24, 2014

    Hi there, Can you please help me? I deleted my site months ago from WIX and reported it to Google Webmaster Tools. However because it is a Wix site, google will not give me the authority to remove it from the cache, hence it is still visible in Google.

    Can you please action its removal from cache?

    Here is a Jpg showing the web link

    http://i1169.photobucket.com/albums/r516/jjstraining/cache_zpsfb6043ab.jpg

    Many Thanks

     

    • ab

      Replied by ab April 24, 2014

      The reason I am coming to support is Google wants me to authenticate I am the owner of the site to remove it from Cache. Because it is a WIX domain I cannot authenticate it as the site owner, only WIX can take it off.

    • nitzan

      Replied by nitzan April 25, 2014

      Hi,

      Thank you for your query.

      The site's escaped fragment will be removed once Google will re-crawl your site.  

      There is nothing Wix can do about it. 

      Please let us know if you need any further help.

      All the best, Nitzan - Wix support
  • camusjl

    Replied by camusjl April 12, 2014

    Your link to google webmaster tool no longer works.

  • superhailey9

    Replied by superhailey9 March 29, 2014

    It's been almost over a year for me and it still isn't off google. Is there anything I can do to get rid of it sooner?

    this is what happens if I click on my site: http://handswebsite.wix.com/handswebsite#!info/component_74511

    • Jonathan Wix Team

      Replied by Jonathan March 30, 2014

      You have sent us a link to site that has been removed. Please provide us with the link of the search engine result.

  • hawondaebak

    Replied by hawondaebak March 29, 2014

    PDF is below, can you please delete the file? http://media.wix.com/ugd/f30227_61563bf16aee4635a422860e9cf5bc9a.pdf

    • Yotam Wix Team

      Replied by Yotam March 29, 2014

      Hi,

      I have removed this file as per your request.

       

      If you require any further assistance, feel free to contact us again. 

      Yotam Wix Team
  • egneufer

    Replied by egneufer March 17, 2014

    Hello, 

    i have deleted a website but images still show up in google image search. These also have personal information on these images and would like to get confirmation that they've been deleted. The files are the following:

    http://0.static.wix.com/dicons/010c1d486dbdc9e713e2f6b7a76233eb693e853e.wix_doc_ico

    http://0.static.wix.com/media/7cbadb_764b179bd113ec4c313f87ca9d762272.jpg_1024

     

    thank you!

    • Jonathan Wix Team

      Replied by Jonathan March 17, 2014

      Please provide us with the site's link to we can look into this issue.

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