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The one year free domain voucher comes as a promotional gift with a yearly plan for Combo, Unlimited or eCommerce. 
 
If you currently have a monthly plan, you will need to upgrade to one of the plans listed above in order to receive the free domain voucher. 

Replies(92 replies total)

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  • lizzymuller

    Replied by lizzymuller Yesterday

    Hello, 

    I purchased an unlimited annual plan today and I used a promotional code that was sent to me (2866221). According to the email I received with this promotional code, I should be receiving "up to $350 in ad vouchers for Google, Facebook and more" as a bonus for using that code. Unfortunately, when I go to manage my vouchers it is only presenting me with the original $125 worth of vouchers that I would have received without using the promo code. When will I get the rest of them?

     

    Thanks, 

    Lizzie

    • Nati Wix Team

      Replied by Nati 21 hours ago

      Hi Lizzie,

       

      I apologize for the confusion, as stated here, when you purchase the yearly Unlimited Plan you receive a 125 dollars worth of vouchers. 

       

      Unlimited, eCommerce and VIP Plans receive: Free Domain Voucher, Google AdWords Voucher, Bing Advertising Voucher, Facebook Advertising Voucher and Local Listings Voucher.

       

      Note: The Bing Advertising and Local Listings vouchers, are available in the US and Canada only.

       

      To access your vouchers: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Vouchers.
       

      Note: The vouchers are a one-time gift that come with your first year of purchase.

       

      Note: Your free domain voucher will appear as soon as you purchase a plan that includes this promotion. However your Facebook Ads and Google Adwords vouchers will only appear in the Vouchers section after 48 hours.
       

      For further information on our promotions, click here .
      For the Wix Premium Learning Center, click here.

       

      We are here should you have any further questions.

      Best Regards, Nati - Wix Support Team
  • kessehodge

    Replied by kessehodge August 13, 2014

    If I already have a domain, can I trade the free domain voucher for something else?

    • Jonathan Wix Team

      Replied by Jonathan August 13, 2014

      Unfortunately no, it's a bonus, it cannot be traded for anything.

  • thegingerstar

    Replied by thegingerstar August 3, 2014


    hi, I bought this:skyline-ceilings-ltd http://www.slceilings.com/
    Plan: Unlimited /yearly

    When I first tried to use the free domain it showed need to pay than I left it and felt disappointed next time it said I have already used for the free domain for www.slceilings.com. But that was I originally paid for it...

    Please help and let me get the promised free domain.

    thanks
     

    • dinamiso Wix Team

      Replied by dinamiso August 3, 2014

      Hi,

      Unfortunately, I am not sure I fully understand the issue.

      I checked your Wix account and I saw you have used the free domain voucher to  purchase the domain: slceilings.com

      I can see you weren't charged for this domain.

       

       

      To view your premium plan (or domain) invoices: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Billing & Payments.

      Next to the relevant plan (or domain), click Manage > next to Invoices, click View Invoices > click the invoice to open it > press Ctrl + P to print the invoice.

       

      Note: To save the invoice as a PDF file, after pressing Ctrl + P, next to Destination, click Change > select Save as PDF.

       

      For more billing information, click here.

       

      Dina-Wix Team.

    • thegingerstar

      Replied by thegingerstar August 3, 2014

      hi, I paid $ 178.80 and your advert says get a free domain. So for me its obvious should have get an other domain for free because free it means you don't pay anything, free it means zero. I already paid $ 178.80. So where is my free domain?

    • dinamiso Wix Team

      Replied by dinamiso August 3, 2014

      Hi,

      I can see you initially purchased a Combo package on the Monthly subscription.

      In order to be entitled to recive a  free domain voucher, you will need to purchase one of the following plans on a Yearly subscription ( Combo , Unlimited , Ecommerce ).

       

      On the 13/7/2014 I can see you purchased a Yearly premium package subscription and received a one year free domain voucher which you have used in order to purchase the domain: slceilings.com.

       

      You were not charged for this domain.

       

      Dina-Wix Team.

       

  • cindysart

    Replied by cindysart July 17, 2014

    I bought a yearly unlimited package this afternoon, but i couldn't get the free domain. the option was not available so I had to cancel the plan.

    • dinamiso Wix Team

      Replied by dinamiso July 17, 2014

      Hi,

      I checked your Wix account and I saw you canceled the premium package.

      Please note: You will see the domain voucher via your Wix account under the Vouchers tab only after 48 hours from the moment you purchased the package.

       

      Dina-Wix Team.

    • cindysart

      Replied by cindysart July 17, 2014

      SO, I'll need to wait for 48 hours to get my free domain? I'll try again. Thanks.

    • cindysart

      Replied by cindysart July 18, 2014

       Hello, I do see the "Get you 1 year free domain voucher" link and I clicked it but I still need to pay .

      I saw an option of "use my free- year Domain gift" on the purchase page but it wouldn't let me click. Please give me a solution. thanks.

    • Eileen Wix Team

      Replied by Eileen July 18, 2014

      Hey cindysart

       

      If you have purchased a Yearly Wix premium plan (Combo, Unlimited, or eCommerce), you are eligible to receive a free domain name for one year.

       

      To claim your domain voucher: Sign in to your Wix account > from the top menu, click Subscriptions > under Manage Premium, click Vouchers > under Free Domain, click Get Your 1 Year Free Domains.

      On the following page, enter the domain name in the search box > click Search to see if the domain is available > if the domain is available, click Get It > follow the steps provided to register your domain.

       

      When you reach the Purchase screen, make sure that the box next to Use my free 1 Year Domain gift is checked.

       

      For more information on purchasing a domain, click here.

       

      Eileen, Wix Team.
    • cindysart

      Replied by cindysart July 18, 2014

      Hello Eileen,
      I did follow all the steps until the final purchase screen,the "box" next to "Use my free 1 Year Domain gift".It wouldn't let me click...it's just a image, doesn't work.

    • dinamiso Wix Team

      Replied by dinamiso July 18, 2014

      Hi,

      I can see you repurchased a new premium package.

      Are you expropriating this issue after upgrading the second time?

      We will appropriate if you could switch to a Google chrome browser and try again.

       

      To download the latest Google Chrome browser please click here.

       

      Dina-Wix Team.

    • cindysart

      Replied by cindysart July 18, 2014

      Thank you Dinamiso,

      but it's still not working...

    • Kosta Wix Team

      Replied by Kosta July 18, 2014

      Hey,

       

      I have just checked your account, I was able to use the free domain voucher with no issues as you can see in the screenshot below.

       

      Please try to use the domain again, make sure you follow the instructions above posted by Eileen. 

      In you experience any issues please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Cheers,

       

      Kosta, Customer Solutions.
    • cindysart

      Replied by cindysart July 18, 2014

      I just could't check the box....

    • cindysart

      Replied by cindysart July 18, 2014

      Also, why do  I need to pay more in Japan?? It's not fair after I saw the price in the US.

       

    • cindysart

      Replied by cindysart July 19, 2014

      Here might be the solutions: is it possible that you guys can connect to my one year free  domain for me?( cindysun.co)

      Or let me connect to the domain I have owned ( which is new, I actually bought it right  before I upgraded my plan, but later I realized that the domain need to be more than 2 months old  when I tried to connect ) 

    • Shai Wix Team

      Replied by Shai July 19, 2014

      Hello,

       

      Please note that you can connect domains to Wix sites without having to wait 2 months. The two month requirement applies only to domain transfers.

       

      Also note that .co domains cannot be purchased from Wix. Wix currently offers .com, .org, .net, .biz, .co.uk and .info extensions.

       

      If you would like to connect a domain that you currently own, please follow the instructions on this page.

      Shai - Wix Support
    • cindysart

      Replied by cindysart July 20, 2014

      Thank you Shai, I'll try again~

       

  • Loniros

    Replied by Loniros June 8, 2014

    Hi,

     

    On last April I purchased an e-commerce package...

    Either my free domain has expired before I could use it or that I didn't get it at all and if so, could you

    plaese provide it to my account now?

    What's the right answer please? :-O

    Thanks.

    • Loniros

      Replied by Loniros June 8, 2014

      sorry...wrong account.

      Please ignore. Will write it again with the related account.

      Thanks.

  • odessitkaiv

    Replied by odessitkaiv May 26, 2014

    Hi, I have purchased my yearly ecommerce package earlier this month. My vouchers for Adwards and Facebook wasn't available for the first 48 hours. However, the face of page has changed and I'm not longer able to see my vouchers. Where should I look for it? can you send me a link? or please email both codes to alexandra.onlineboutique@gmail.com P.S. I need this information ASAP. Thanks, Irina

    • Ritti Wix Team

      Replied by Ritti May 26, 2014

      Hi,

      Please go to Manage premium > vouchers. You will be able to see your vouchers there.

      Please let us know should you have difficulties with it.

      Best, Ritti
  • odessitkaiv

    Replied by odessitkaiv May 10, 2014

    Hi, I purchased eCommerce yearly package with free 12 mths domain inclusive yesterday. I typed my domain on Google to test it, but nothing come up. What do I need to do to list my company name/domain on google? Can you help? Thank you

    • Danna Wix Team

      Replied by Danna May 10, 2014

      Hi,

       

      I can see that you have upgraded and launched your site just yesterday.

      Please be aware that it can take anywhere from 1 – 3 months for your site to be crawled and indexed in order to appear in search engines such as Google or Yahoo. This waiting period is the same for all websites, not just those created using Wix.

       

      To see if Google has indexed your website, as well as the last time this happened i.e. to see a cached version of your website, enter your website’s URL with the word cache: before it in the Google search. For example: cache:www.mydomain.com If your website comes up, this means Google has already indexed it.

       

      Remember, if your website has not been crawled and it has been less than 3 months since publishing, don’t worry – give it a little time and try again.

      Alternatively, you can help speed up this process by submitting your website to search engines directly.

      Please click here for information about how to submit your site to search engines (scroll down to #2).

       

      We have a lot of SEO information available for you to read here and yet more suggested reading within our blog here.

      We also suggest you try using the Wix SEO Monitoring Tool.

       

      Should you require any additional assistance, please don't hesitate to contact us again!

       

      Danna- Wix Team
    • odessitkaiv

      Replied by odessitkaiv May 10, 2014

      Many thanks

       

    • noarein Wix Team

      Replied by noarein May 10, 2014

      You're welcome! we're here if you have any questions.

      Have a great day! Noa :)
    • odessitkaiv

      Replied by odessitkaiv May 26, 2014

      Hi, I purchase annual package and at the time of purchase my vouchers wasn't available yet ( were in process of dowloading with message "your vouchers would be available in 48 hours"). However, now I don't know where to look for it on site. Could you please attach link to my voicher for Facebook and Adwords. Many thanks, irina

      P.S. I need this information quite urgently. Thanks

    • Ritti Wix Team

      Replied by Ritti May 26, 2014

      Hi Irina,

      We are answering each ticket, please refrain from sending multiple tickets on the same topic.

      Please go to Manage premium > vouchers. You will be able to see your vouchers there.

      Please let us know should you have difficulties with it.

      Best, Ritti
  • odessitkaiv

    Replied by odessitkaiv May 9, 2014

    Hi there, I purchase an annual package with free domain (for 12 mths) inclusive, but was still charged for 2 years. How can I claim my free domain now? Thanks

    • Danna Wix Team

      Replied by Danna May 9, 2014

      Hi,

       

      Your site was simply not yet published yet, I have now published it for you and it is up and running!

       

      Please have a look and let us know if you need any further assistance!

       

      Danna- Wix Team
    • odessitkaiv

      Replied by odessitkaiv May 9, 2014

      I can see you released my website. But my question is - I've paid for two years domain, but should receive 1 year free with my package, how can claim it? Thanks

    • odessitkaiv

      Replied by odessitkaiv May 9, 2014

      In addition, how can I connect to google listing? can you help?

       

    • dinamiso Wix Team

      Replied by dinamiso May 9, 2014

      Hi,

      I checked your Wix account and I saw you already claimed the voucher, when yoו purchased the domain name: alexandraonlineboutique.com

      I can see you also purchased the privacy registration, the privacy protection cost 9.90USD but you have been charged only 33.75 USD.

      The one year free domain was deduced from the total bill.

       

      Regarding Google listing, are you referring to your site listed on Google?

      or are you referring to this service?

      We don't provide support for it, (but it may be compatible to use along with a Wix site).

      We will appreciate if you could elaborate on the matter.

      Dina-Wix Team.

       

  • manleymgmt

    Replied by manleymgmt April 15, 2014

    Hi. I do not see the vouchers for Adwords or Bing in my account - it is an unlimited account. Please advise.

    • HIRO Wix Team

      Replied by HIRO April 15, 2014

      Hi there, 
      Your vouchers for Adwords and Bing have been expired on December 31, 2013. 
      Thank you.

      -HIRO, Wix Team
  • melissajeanassistsu

    Replied by melissajeanassistsu March 5, 2014

    I have my voucher for the free year and have gone through the steps to try to activate it.  However, no matter what I try I can't get it activated.  I scheduled a call with Wix but I have such a full schedule, I would rather resolve it through this feedback or over a weekend.  Is there a phone number where I can just call and speak to a person without scheduling a call?

    • Danna Wix Team

      Replied by Danna March 5, 2014

      Hi,

       

      I have visited your http://www.melissajeanassistsu.com/ and I see it is correctly directed to your Wix site. Your site works perfectly!


      If you are still having trouble viewing your site, please go here and click on "Delete all sites".Then clear your browser's cache.


      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

       

      If you are still unable to access the site, please let us know!

       

      Danna- Wix Team

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