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wix Wix Team

If you cancel your premium plan, your site will return to the free version which includes the Wix ads and the free Wix URL (username.wix.com/sitename).


We never remove or delete sites. You will still have full control over editing your site!

Replies(66 replies total)

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  • asatopcleaning

    Replied by asatopcleaning 20 hours ago


    If i cancel the payed, the packet, what will happen with my site, with my work? All will be cancel or i will can acces with this domain asatopcleaning.wix.com/asatopcleaning? Or what will happen. I wait one answer thank you 

    • rotemc Wix Team

      Replied by rotemc 15 hours ago


      Thank you for contacting Wix support.

      Please note that I have merged your query with the relevant thread, so please refer to the Best Reply at the top of this page.


      Please let us know should you require any further assistance.

      Rotem, Wix Support Team
  • sacredbirthsrq

    Replied by sacredbirthsrq August 7, 2014

    I chose to utilize the e-commerce option for one of my domains, after an existing upgrade to a premium site. Do I have to continue to pay for both the premium plan, as well as the e-commerce upgrade?

    Thank you in advance for your response.

    • dinamiso Wix Team

      Replied by dinamiso August 7, 2014


      Unfortunately, I don't fully understand your query.

      Please note: Connecting a domain is a premium feature , therefor in order to be able to connect your domain, you will need to upgrade your site.



      In order to recive one year free domain voucher, you will need to purchased a Yearly Wix premium plan (Combo, Unlimited, or eCommerce), you are eligible to receive a free domain name for one year.


      To claim your domain voucher: Sign in to your Wix account > from the top menu, click Subscriptions > under Manage Premium, click Vouchers > under Free Domain, click Get Your 1 Year Free Domains.

      On the following page, enter the domain name in the search box > click Search to see if the domain is available > if the domain is available, click Get It > follow the steps provided to register your domain.


      When you reach the Purchase screen, make sure that the box next to Use my free 1 Year Domain gift is checked.


      For more information on purchasing a domain, click here.

      If I misunderstood you, please elaborate on the matter, so we can better understand the issue.


      Than you,


  • jaimeasilvag

    Replied by jaimeasilvag July 18, 2014

    I have the monthly premium plan and in the question above says that your website will go back to a free domain if you cancel your subscription but I have already paid for a 2 years domain for fundacionluzycolor.com, so if it goes back to www.wix.com/abcjs what happens to my domain?

    • jaimeasilvag

      Replied by jaimeasilvag July 18, 2014



      Jaime Silva

    • Eileen Wix Team

      Replied by Eileen July 19, 2014

      Hey Jaime

      Note that the premium plan is separate from the domain subscription- if you cancel the premium plan your site would revert to its free URL.

      You will be able to connect the domain to another web host if you wish but in order to connect it again to your Wix site you would need to re-upgrade to a premium plan. 

      Eileen, Wix Team.
  • kakabanga

    Replied by kakabanga July 5, 2014


    I just purchased a premium plan for my site and linked it to a new domain (africaglobalgroup.org) after it refused to reconnect me to my other domain (africaglobalgroup.com), and wanted to manage the settings so that it didn't autorenew my premium plan at the end of the year. According to the instructions on the Support pages it says you should cancel the premium plan, and the premium plan won't be autorenewed in the coming year - a feature that can be toggled with - but after I cancelled the premium plan the system cancelled the existing one instead of not simply cancelling future payments, which is all I wanted to do. I would like to get my site back up, and I need your assistance as soon as possible.

    • Dean Wix Team

      Replied by Dean July 5, 2014



      Thank you for reaching out,


      The premium plan was entirely cancelled because you took the action within the 14 days money back guarantee period.


      To resolve the problem please purchase a new plan and wait 14 days before canceling the Auto-Renewal.


      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
  • tallybear

    Replied by tallybear June 30, 2014

    if i downgrade will i lose all information


    If i downgrade will i lose all information on my existing site if cancelled and will i have to start from scratch.



    • Hércules Wix Team

      Replied by Hércules June 30, 2014

      Hi Kathryn,


      Please read the Above Best Reply.

      In any one of these cases (downgrading nor cancelling) the information will be lost.


      Should you require any further assistance, do not hesitate to contact us.

  • shieweng

    Replied by shieweng June 11, 2014

    hello, I accidentally cancelled my monthly plan that I just purchased few minutes ago. Is it possible to get it back? Thanks! 

    • debora Wix Team

      Replied by debora June 11, 2014



      You can re-subscribe your premium plan only if you cancelled after the first 14 days and only when the subscription is not over (if the renewal date has not reached yet)

      Simply go to My Sites -> click the user panel on the top right of the page > click Billing & Payments > Manage -> Click onUndo Cancel.

      You can find more information about billing here.

    • shieweng

      Replied by shieweng June 11, 2014

      Hi Debora,

      Thank you for your reply, I followed your instruction but there is no "undo" button? 

    • ilan-t

      Replied by ilan-t June 11, 2014



      If you are not able to undo the cancellation you can simply upgrade again (You will automatically receive a refund for the initial purchase so you don't end up double paying).


      Best regards 

  • lubnaa000

    Replied by lubnaa000 June 9, 2014


    I accidentally purchased yearly plan instead of monthly plan. I no longer want it. I haven't even published the website yet. Please advise if I can get a refund. 

    • lubnaa000

      Replied by lubnaa000 June 9, 2014

      I also received a free domain with this account and i am happy to pay for domain and not yearly plan.

    • Or Y Wix Team

      Replied by Or Y June 9, 2014

      Please note that unfortunately, once the first 14 days to your account are over, you cannot be refunded for your Premium plan.


      Currently it is impossible to downgrade from yearly to monthly. You will have to first cancel your plan and then repurchase a monthly plan.

      Each purchase is guaranteed a full refund only within the first 14 days of trial.
      For more information about billing, click here.


      Apologies. Please let us know in case you need further help.

      To read our terms of use, click here.

      All the best, Or
  • mettamlandrockwedd

    Replied by mettamlandrockwedd June 7, 2014

    Hi, I just purchased a premium upgrade and then cancelled the next payment a year from now immediately -- the site is saying it s no longer premium but I have paid for a year? Or will this be refunded as within an hour of setting up?

    Do I need to resubmit my payment??

    • mettamlandrockwedd

      Replied by mettamlandrockwedd June 7, 2014

      I need it to be active for one year?

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team June 8, 2014


      As you cancelled your premium within the 14 day trial period it was automatically cancelled and refunded.

      Note that the transaction was cancelled before Wix captured the funds, so the charge you see on your account will drop away within 10 business days.

      To reinstate your premium features you just need to upgrade to your site to premium again.

  • woojinda

    Replied by woojinda May 21, 2014

    Hi i have made payment for the upgrade. However, i only want to try this upgrade for a month. Anyway to stop next month and the following months billing? I would like to go back to the free version after this month. Tks.

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team May 21, 2014


      Once the 14 day trial is finished, you just need to cancel your premium and it will expire at the next renewal date.

      To cancel your premium upgrade please follow the directions here.
  • gvdinfo

    Replied by gvdinfo May 19, 2014

    Hi, I have an e-commerce account, however, I´m not selling my products anymore.  I purchased a domain though, so my question is: If I downgrade from e-commerce to the free website and keep my domain, are all the free adds still going to show up on my website? or what will be the difference between someone who purchased a domain, and someone who only has a free website with you?


    • Maya Wix Team

      Replied by Maya May 20, 2014

      Hi  gvdinfo,

      Using your own domain is a premium service, hence canceling your premium plan will mean that your website will not be available anymore with your domain but will be reachable again through the free URL. The format of the free Wix site URL is username.wix.com/sitename. Wix ads will also display again and the Online Shop will not work, but as I understand you do not need the store any longer. 

      Please note that we also have other premium options - you can see all our premium plans here. Please check out our current promotions here





      Maya Support-Team Wix

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