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wix Wix Team

The premium upgrade is instated immediately after you purchase a premium plan.

For the Wix Premium Learning Center, click here.

Replies(22 replies total)

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  • amanixara

    Replied by amanixara June 22, 2014

    Hai wix.. Why i can't upgrade? Please help me.. Thx..

    • Anat Wix Team

      Replied by Anat June 22, 2014

      Hi amanixara,


      Thank you for contacting Wix support.

      We apologize for the inconvenience. 

      Please try to make the payment again and perhaps try using a different credit card.

      Please make sure that all the details you input are correct.

      Please let us know if the problem persists.

      Anat - Wix Team
  • agudecar

    Replied by agudecar May 6, 2014

    I just upgrade my site, I don't see Wix adds but new changes are not coming up after publish it.

    • gills2

      Replied by gills2 May 6, 2014

      Hey  agudecar,


      I can see your domain is perfectly connected to your Wix site. Please note the propagation process can take up to 72 hours. 

      Please clear your browser's cache. You can find step by step instructions here.



      Gill, Wix Team
  • aebeden13

    Replied by aebeden13 February 18, 2014

    I have been adding things to my webpage but now I want to upgrade. Will I lose any saved changes I have made/have to start fresh? 

    • dinamiso Wix Team

      Replied by dinamiso February 18, 2014


      No, upgrading your site to a premium package will not effect your site design.

      You can review all the upgrade plans here.

      We have a special sale going: 


      Dina-Wix Team.

  • AlinaLunina

    Replied by AlinaLunina January 7, 2014

    Hi, I´m from Portugal and I´m trying to upgrade the site that I have created.

    I tryed with a credit card about 5 times and it is always the same problem-your site just rejected my paymant.

    Please help me...

    • dinamiso Wix Team

      Replied by dinamiso January 7, 2014


      I checked your Wix account and I saw you purchased a premium package on 7/1/2014.

      The transaction was approved.

      You can view your package and domain invoices and all of the transactions related to your account at anytime.


      To view your invoice:


      1. Sign into Wix.com.
      2. Click My Account.
      3. Under My Account, next to Manage Premium, click Billing and Payment.
      4. From Billing and Payment, next to your package, click Manage.
      5. Next to Invoices, click View.
      6. Click an invoice from the list to view it.


      Your invoice opens in a new browser window/tab.


      Click Print to print your invoices.


      For more billing information, click here.


      Dina-WIx Team.

  • ch0402

    Replied by ch0402 August 22, 2013

    I'm still seeing Wix ads on my site, even though I've upgraded to a Premium Combo plan. I've cleared the cache and tried a clean browser.  Ideas???  www.davishomerental.com   thanks!

    • Hudson Wix Team

      Replied by Hudson August 22, 2013

      this have now been removed for you, please re check your site.

  • Itamar Wix Team

    Replied by Itamar September 27, 2012

    Please note I can see your domain http://www.yachtlove.co.uk/ working correctly, do you mean another domain?

    Itamar, Wix team
  • orlandomichele

    Replied by orlandomichele September 25, 2012

    i upgrated and bought a domain through you and i can't see it.

  • Nadav

    Replied by Nadav September 14, 2012

    @ an4793,

    As is stated in the best reply, once you upgrade, the changes are are effective immediately.

    Checking your site, madgreekgrill.com, I see that Wix ads are removed.

    If for some reason you have other sites with this problem, please let us know so we may look into this.

    As for Affiliate program, an answer to this topic can be found in Do you have an Affiliate Program?


    Nadav - Wix Team
  • an4793

    Replied by an4793 September 13, 2012

    why does it now take so long to upgrade a wix site.... it used to be once i put my cc info in my sites wix ads were removed and i was ready but now it said 3-12 days??? thats unacceptable honestly.  and another question i have... when is wix going to get a partner program or affiliate program so if you have a certain number of sites you get a break on pricing or a kickback like other sites?  i have almost 20 sites with wix and i have to keep track of 20 different logins. 

  • wix Wix Team

    Replied by Wix KnowledgeBase March 13, 2012

    The premium upgrade is instated immediately after you purchase a premium plan.

    For the Wix Premium Learning Center, click here.

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