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Promotional coupon codes must be applied to a new Facebook Ads advertiser’s account within 14 days of the creation of the account .
 

You may only redeem this promotional coupon code if you currently do not have an advertiser account on Facebook.
 

Please check Facebook's Terms of Use for this promotion, for more information.

Replies(221 replies total)

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  • drboksman

    Replied by drboksman 58 minutes ago

    Emphatically agree.  You can keep quoting your canned replies but it is not helping the situation.  I used an Adwords voucher once ages ago and now can not use the voucher I believed I would be getting upon signup.  In good conscience you should be indicating that there are some limitations (this is not clear at all) such as in most cases being able to use these vouchers only for new accounts.  Shame on you.  I"m posting this in your social media as much as possible as you should be more clear, in good faith.  Your advertising is misleading.  You should be embarrassed.

  • mel6572

    Replied by mel6572 Yesterday

    Wix Facebook $50 voucher is not working?

    I have followed the steps towards applying my facebook voucher but it does not show up on my account. When I manually paste it into the Facebook Coupon section under billing>add payment it says: This account is ineligible to redeem this coupon code.
    It is a regular facebook page. 
    How can I solve this problem?

    • rony Wix Team

      Replied by rony 16 hours ago

      Hi, 

      Thanks for contacting Wix Support.

      I have merged your question with the relevant thread.

      Please refer to the best reply above.

      All best 

      Rony WixTeam
  • murillojtx

    Replied by murillojtx 4 days ago

    You should specify that the voucher is for NEW accounts ONLY. 

    I ran an ad in Facebook thinking I could redeem the voucher; only to find out I couldn't because my account is not new. 

    • Barrios Wix Team

      Replied by Barrios 4 days ago

      Hi,

       

      All the information and  Wix Terms of Use are available for all users and non-users.

      Promotional coupon codes must be applied to a new Facebook Ads advertiser’s account within 14 days of the creation of the account .
       

      You may only redeem this promotional coupon code if you currently do not have an advertiser account on Facebook.
       

      Please check Facebook's Terms of Use for this promotion, for more information.

       

      We are here should you require further assistance.

      Many thanks, Barrios
  • shilpabapna

    Replied by shilpabapna July 24, 2014

    Hi, unable to use the FB ad coupon I received from Wix as I have already used one coupon 2 years back given by FB. Can you please help me with this. I do not wish to waste it.

    • Ben Wix Team

      Replied by Ben July 24, 2014

      Hi,

       

      Please be aware that according to Facebook's Terms of Use for this promotion: "Once you register for an advertiser account, you may only redeem one promotional code coupon."

       

      Please let us know if you require any further assistance.

       

      Ben

      Wix Support

  • jesshooley01

    Replied by jesshooley01 July 23, 2014

    Hi

    I set up a new advertising account to use the facebook voucher and tried to put the voucher code in and it said that first of all the voucher number was invaild so I tried again and it said that I had used the voucher a maximum number of times which is crazy considering I havent been able to use it yet.

    Would it be possible to get another voucher number sent through or something so I can try it? The only reason I signed up for an account was because of the benefits that came with it 

    • Nati Wix Team

      Replied by Nati July 23, 2014

      Hi jesshooley01,

       

      Thank you for contacting us regarding this matter.

       

      As per your query, I have allocated a new Facebook voucher to your account.

       

      Please make sure to use the voucher according to the Facebook's terms and conditions, which you may see here.

       

      We are here should you have any other questions.

      Best Regards, Nati - Wix Support Team
  • priyakerai

    Replied by priyakerai July 22, 2014

    i tried to use to facebook voucher and instead my debit card got charged!!! Thanks a lot WIx, so glad I am cancelling my premium account with you and going elsewhere, you guys are so not worth the time, money or effort!!! There are more legitible website out there!

    YOU NEED TO MAKE YOUR SMALL PRINT MORE CLEARER WIX!!!!

    SHAM OF A BUSINESS!!

    • Nitzan Wix Team

      Replied by Nitzan July 23, 2014

      Hi,

       

      Thank you for contacting us regarding this issue, we appreciate the input and apologize for the inconvenience. 

       

      Please note that these promotional vouchers are subject to Facebook's terms and conditions, as you can see here.

       

      Please let us know how we can further assist you.

      Have a great day! Nitzan - Wix Support Team
  • oscm63

    Replied by oscm63 July 15, 2014

    How can I get another facebook ads coupon number? I made a new account in facebook and they blocked my account after I added the coupon so now I cant use the same number in another account! 

    • Nati Wix Team

      Replied by Nati July 16, 2014

      Hi oscm63,

       

      Please note that you may still use the voucher as it is valid, you only need to set up a new advertising account.

       

      As mentioned in the best reply above, the voucher must be used when registering your new Facebook Ads account. If you already have a Facebook Ads account, regardless of how long ago it was opened, then it will not be possible to apply the voucher to the account.

       

      For Facebook's Terms of Use for this promotion, please follow this link.

      Best Regards, Nati - Wix Support Team
  • campanaap

    Replied by campanaap July 9, 2014

    WE WANT A REFUND!!! WIX PEOPLE, DO THE RIGHT THING!!! INCORRECT INSTRUCTIONS COST ME MONEY BUT WHAT'S WORST U R LOOSING CREDIBILITY, AT LEAST DO IT FOR UR NAME'S REPUTATION!!!

    • Ritti Wix Team

      Replied by Ritti July 9, 2014

      Hi,

      Please remember, that these vouchers are subject to Google, Facebook & Bing’s terms of service as you can see here. You are eligible for promotional credit if you (a) are new to AdWords and have an AdWords account that is less than 14 days old at the time you enter your promotional code; or (b) are an existing Google AdWords customer but you enable a new feature or product in AdWords, as specified by Google in the voucher. The applicable eligibility requirement is specified in the offer you receive from Google.

      Please let us know should you require any further assistance. 

      Best, Ritti
  • ssorvillo180

    Replied by ssorvillo180 July 9, 2014

    I agree with what everyone has said about this coupon. I was just charged $100 from Facebook because I have two websites through WIX. Both of which I tried to use a voucher for.  I'm the owner of two businesses, OF COURSE I already have a Facebook Advertiser account!!! STOP using Facebook as an excuse for poor instructions on your website. You need to be CLEAR that you have to make a NEW Advertiser account and perhaps give directions for doing so. If you can deactivate your old account and make a new one, say so. If you can't do that and you are screwed period if you have an account already, than say so!! It is not clear! You click the redeem code and it automatically says it was added.  That is false advertising.  People who are trying to run small and new businesses are being completely screwed.  I'm so disgusted, you guys should be ashamed of yourselves.  Over 200 responses this thread has had, all those people losing money because you can't be honest and straight with your instructions...

    • Ritti Wix Team

      Replied by Ritti July 9, 2014

      Hi,

      Please note, that these vouchers are subject to Facebook’s terms of service as you can see here. You are eligible for promotional credit if you (a) are new to AdWords and have an AdWords account that is less than 14 days old at the time you enter your promotional code; or (b) are an existing Google AdWords customer but you enable a new feature or product in AdWords, as specified by Google in the voucher. The applicable eligibility requirement is specified in the offer you receive from Google.

      Please let us know should you require any further assistance. 

      Best, Ritti
  • tambourini85

    Replied by tambourini85 July 8, 2014

    This is false advertising on Wix's part.  I am really shocked by Wix.  I have four websites with you and nowhere did I see that the facebook ads voucher was only for first time users.  I have also now spent a lot of money with facebook unwittingly thinking that my voucher money was being used.  I am a new business and every penny counts.  This is thoroughly unfair and am really disappointed with Wix.  You really need to make it clear that it is for first time users.

    • Or Wix Team

      Replied by Or July 8, 2014

      Hello,

       

      I apologize for the misunderstanding and the inconvenience this may have caused.

      All of our vouchers' terms of use can be viewed here, and you can see that specific term under "Facebook – Terms and conditions for this offer".

       

      Please note that you may still use the voucher, you only need to set up a new advertising account.

       

      Thank you for your understanding.

      All the best, Or - Wix support team.

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