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Promotional coupon codes must be applied to a new Facebook Ads advertiser’s account within 14 days of the creation of the account .
 

You may only redeem this promotional coupon code if you currently do not have an advertiser account on Facebook.
 

Please check Facebook's Terms of Use for this promotion, for more information.

Replies(218 replies total)

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  • shilpabapna

    Replied by shilpabapna Yesterday

    Hi, unable to use the FB ad coupon I received from Wix as I have already used one coupon 2 years back given by FB. Can you please help me with this. I do not wish to waste it.

    • Ben Wix Team

      Replied by Ben Yesterday

      Hi,

       

      Please be aware that according to Facebook's Terms of Use for this promotion: "Once you register for an advertiser account, you may only redeem one promotional code coupon."

       

      Please let us know if you require any further assistance.

       

      Ben

      Wix Support

  • jesshooley01

    Replied by jesshooley01 3 days ago

    Hi

    I set up a new advertising account to use the facebook voucher and tried to put the voucher code in and it said that first of all the voucher number was invaild so I tried again and it said that I had used the voucher a maximum number of times which is crazy considering I havent been able to use it yet.

    Would it be possible to get another voucher number sent through or something so I can try it? The only reason I signed up for an account was because of the benefits that came with it 

    • Nati Wix Team

      Replied by Nati 2 days ago

      Hi jesshooley01,

       

      Thank you for contacting us regarding this matter.

       

      As per your query, I have allocated a new Facebook voucher to your account.

       

      Please make sure to use the voucher according to the Facebook's terms and conditions, which you may see here.

       

      We are here should you have any other questions.

      Best Regards, Nati - Wix Support Team
  • priyakerai

    Replied by priyakerai 3 days ago

    i tried to use to facebook voucher and instead my debit card got charged!!! Thanks a lot WIx, so glad I am cancelling my premium account with you and going elsewhere, you guys are so not worth the time, money or effort!!! There are more legitible website out there!

    YOU NEED TO MAKE YOUR SMALL PRINT MORE CLEARER WIX!!!!

    SHAM OF A BUSINESS!!

    • Nitzan Wix Team

      Replied by Nitzan 2 days ago

      Hi,

       

      Thank you for contacting us regarding this issue, we appreciate the input and apologize for the inconvenience. 

       

      Please note that these promotional vouchers are subject to Facebook's terms and conditions, as you can see here.

       

      Please let us know how we can further assist you.

      Have a great day! Nitzan - Wix Support Team
  • oscm63

    Replied by oscm63 July 15, 2014

    How can I get another facebook ads coupon number? I made a new account in facebook and they blocked my account after I added the coupon so now I cant use the same number in another account! 

    • Nati Wix Team

      Replied by Nati July 16, 2014

      Hi oscm63,

       

      Please note that you may still use the voucher as it is valid, you only need to set up a new advertising account.

       

      As mentioned in the best reply above, the voucher must be used when registering your new Facebook Ads account. If you already have a Facebook Ads account, regardless of how long ago it was opened, then it will not be possible to apply the voucher to the account.

       

      For Facebook's Terms of Use for this promotion, please follow this link.

      Best Regards, Nati - Wix Support Team
  • campanaap

    Replied by campanaap July 9, 2014

    WE WANT A REFUND!!! WIX PEOPLE, DO THE RIGHT THING!!! INCORRECT INSTRUCTIONS COST ME MONEY BUT WHAT'S WORST U R LOOSING CREDIBILITY, AT LEAST DO IT FOR UR NAME'S REPUTATION!!!

    • Ritti Wix Team

      Replied by Ritti July 9, 2014

      Hi,

      Please remember, that these vouchers are subject to Google, Facebook & Bing’s terms of service as you can see here. You are eligible for promotional credit if you (a) are new to AdWords and have an AdWords account that is less than 14 days old at the time you enter your promotional code; or (b) are an existing Google AdWords customer but you enable a new feature or product in AdWords, as specified by Google in the voucher. The applicable eligibility requirement is specified in the offer you receive from Google.

      Please let us know should you require any further assistance. 

      Best, Ritti
  • ssorvillo180

    Replied by ssorvillo180 July 9, 2014

    I agree with what everyone has said about this coupon. I was just charged $100 from Facebook because I have two websites through WIX. Both of which I tried to use a voucher for.  I'm the owner of two businesses, OF COURSE I already have a Facebook Advertiser account!!! STOP using Facebook as an excuse for poor instructions on your website. You need to be CLEAR that you have to make a NEW Advertiser account and perhaps give directions for doing so. If you can deactivate your old account and make a new one, say so. If you can't do that and you are screwed period if you have an account already, than say so!! It is not clear! You click the redeem code and it automatically says it was added.  That is false advertising.  People who are trying to run small and new businesses are being completely screwed.  I'm so disgusted, you guys should be ashamed of yourselves.  Over 200 responses this thread has had, all those people losing money because you can't be honest and straight with your instructions...

    • Ritti Wix Team

      Replied by Ritti July 9, 2014

      Hi,

      Please note, that these vouchers are subject to Facebook’s terms of service as you can see here. You are eligible for promotional credit if you (a) are new to AdWords and have an AdWords account that is less than 14 days old at the time you enter your promotional code; or (b) are an existing Google AdWords customer but you enable a new feature or product in AdWords, as specified by Google in the voucher. The applicable eligibility requirement is specified in the offer you receive from Google.

      Please let us know should you require any further assistance. 

      Best, Ritti
  • tambourini85

    Replied by tambourini85 July 8, 2014

    This is false advertising on Wix's part.  I am really shocked by Wix.  I have four websites with you and nowhere did I see that the facebook ads voucher was only for first time users.  I have also now spent a lot of money with facebook unwittingly thinking that my voucher money was being used.  I am a new business and every penny counts.  This is thoroughly unfair and am really disappointed with Wix.  You really need to make it clear that it is for first time users.

    • Or Wix Team

      Replied by Or July 8, 2014

      Hello,

       

      I apologize for the misunderstanding and the inconvenience this may have caused.

      All of our vouchers' terms of use can be viewed here, and you can see that specific term under "Facebook – Terms and conditions for this offer".

       

      Please note that you may still use the voucher, you only need to set up a new advertising account.

       

      Thank you for your understanding.

      All the best, Or - Wix support team.
  • campanaap

    Replied by campanaap July 6, 2014

    facebook coupon

    Hi, I tried to use the facebook coupon Wix gave me for buying a premium package, I created the campaign in facebook and it's over, now facebook wants to charge my card instead of the coupon

    • Nati Wix Team

      Replied by Nati July 6, 2014

      Hi campanaap,

       

      Please note that I have merged your post into the relevant thread.

       

      I am terribly sorry for any inconvenience caused to you by this issue.
       

      As mentioned in the best reply above, please be aware that the voucher must be used when registering your Facebook Ads account. If you already have a Facebook Ads account, regardless of how long ago it was opened, then it will not be possible to apply the voucher to the account.


      For Facebook's Terms of Use for this promotion, please follow this link.

      Thank you for your time and understanding in this regard.

      Best Regards, Nati - Wix Support Team
  • kirsty4363

    Replied by kirsty4363 July 4, 2014

    This $50 'free' Facebook ad is a complete rip off!!!!! You do not make it clear at all in your instructions that you can't use it if you have advertised through Facebook before. Your instructions are so deceptive, they make it sound so simple and yet something that was meant to be a free gift has ended up costing me money! You shouldn't be allowed to have important limits to this offer written so small in the terms and conditions. Why doesn't it say in the title Free $50 Facebook ads to NEW Facebook advertisers.

    And from what I have read there are pages of people with the same issue and you continue to blame Facebook but you are at fault too. You have set it up in such a way where we just have to click on the code and it will 'automatically get added to our account' then we are not told this code will not work for us, it continues to let us set up, run and pay for an advert that we think is going to be free and we are never told otherwise until we are faced with a $50 bill!

    This is not on wix! You are screwing over your most loyal customers, the ones who have just signed up for a whole years subscription with you and then you con them into spending a load more money on something they thought was a 'free gift'. 

     

     

    • Alina Wix Team

      Replied by Alina July 4, 2014

      Hey, 

      I am terribly sorry for the inconvenience this issue has caused you and I can understand your frustration. 
       

      Unfortunately, these vouchers are subject to Google, Facebook & Bing’s terms of service as you can see here

      Promotional coupon codes must be applied to a new Facebook Ads advertiser’s account within 14 days of the creation of the account .

      You may only redeem this promotional coupon code if you currently do not have an advertiser account on Facebook.

      Please let us know should you require any further assistance. 

      Thanks, 

      Alina, Wix Support Team
  • Admin for Appanions

    Replied by Admin for Appanions July 3, 2014

    For all the users about wanting to know if the coupon code is accepted by FB or not...If you enter the coupon code and it's accepted, in the billing page on FB, it will indicate a $50 credit (or whatever the amount)...even if you have a card on file, supposedly FB will use up the coupon credit before charging the card.  (i found out about this through other coupon code i used before)

    I am also victim of the rip off by Wix...I could not use my coupon.  Wix wording is a little tricky as well.  They said in "How to Claim the Voucher" that (not exact word) "you need to create an ad first and then the coupon code will apply"...but if you do that, and the code is invalid, then FB will charge your card.  So avoid the scam...because I also thought they had a different way to apply Wix coupon code in FB so i created a $5 ad to try to see if the coupon code could be reflected on my FB ad account...it didn't and charged my card for the $5 testing amount...

    Wix can't just try to blame this T&C on FB because you are the one promoting the coupon...you are their partner in this promotion...there is no excuse you are just point the finger to FB...

    • Noa Wix Team

      Replied by Noa July 3, 2014

      Hi,

       

      We are sorry to hear you feel this way.

      As you understood, these are regulations that we have to work with at the moment.

      We will forward your insight about the wording to the relevant team.

       

       

      All the best,

      Noa - Wix Team

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