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wix Wix Team
The one year free domain voucher comes as a promotional gift with a yearly plan for Combo, Unlimited or eCommerce. 
 
If you currently have a monthly plan, you will need to upgrade to one of the plans listed above in order to receive the free domain voucher. 

Replies(89 replies total)

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  • hmexpim

    Replied by hmexpim December 13, 2012

    Hi Gabriel, 

    Thank you for your feedback.  What is confusing is the way the information in the Premium packages selector are displayed.  It should be clear and transparent, so users don't feel betrayed once they have paid for the service.  My recommendation, to avoid miscommunication in the future, is to add a mouse over highlight box on the monthly plan row options, that describes exactly what the user is getting with each monthly plan...IE "Combo MONTHLY plan option does NOT include free domain name and vouchers.  To obtain a free domain and vouchers, please pick the YEARLY Combo/Unlimited/eCommerce options instead."

    P.S. (text in the local language of course)

    I will tell my client about your reply and go from there. 

    Thanks again.

     

     

  • Gabriel Wix Team

    Replied by Gabriel December 12, 2012

    Hi,

    There is a difference as mentioned in the best reply.

    Our packages does not include domains, but if you purchase either Combo / Unlimited / eCommerce on a yearly package, you will receive the bonus vouchers.

    Please let us know what page has confused you so we can learn and improve accordingly, as our premium package selector only states a free domain on our yearly packages.

     

     

    If you need any further assistance please let us know.

    Thanks,

    Gabriel - Wix
  • hmexpim

    Replied by hmexpim December 12, 2012

    My client bought a monthly combo package, which includes a free domain for one year.  When she reached the option 2 screen, she was asked to pay for her domain name.  She could not redeem her voucher promised on the Combo package.  Why?  Reading the comments above, it seems to me, there is a problem with the premium packages presentation.   It is unclear if one get a free domain name when one buy a yearly versus a monthly premium Combo contract/package. It should not make any difference, but obviously there is an issue here.  Please advise.

  • Yoni

    Replied by Yoni November 23, 2012

    @saisaishop, no, Wix's domain promotion is for new domains only and cannot be redeemed for an existing domain.

    Yoni - Wix Support
  • saisaishop

    Replied by saisaishop November 23, 2012

    I bought a domain and then I bought a package so it mean I have two year free domain service?

  • Eileen Wix Team

    Replied by Eileen November 11, 2012

    Hey glocconsult

    You will receive a full refund within 7-10 business days seen as you've canceled your package during the 14 day trial period. 

    Please do not hesitate to contact us should you require any further assistance.

    Ayal
    Wix Team.

    Eileen, Wix Team.
  • glocconsult

    Replied by glocconsult November 11, 2012

    How can I get a refund? I am going to ask the credit card company for a refund. You should clearly tell clients that the one month option comes with lots of clauses which I wasn't aware of, prior to paying. I wanted to try it out before making a commitment for a year or two

    I can easily get a website hosting for much less and equally as good. I am not impressed at all, considering the fact that I can't get someone to take care of my concerns right away

    I am not impressed at all

  • Danna Wix Team

    Replied by Danna November 8, 2012

    aminsadrhaghighi,

     

    If you wish to subscribe to the monthly agreement, you will indeed need to purchase the domain name separately. 

     

    Once the Premium package is assigned to your site, you may connect the domain and email to it.

    For more information about connecting a Wix domain, click here.

    For more information about connecting your email, click here.

     

    If you need any further assistance, please feel free to contact us again!

     

    Danna- Wix Team
  • aminsadrhaghighi

    Replied by aminsadrhaghighi November 7, 2012

    Hello

    i want to open and upgrade and buy unlimited monthly for 14.90 $ . can i have Domain in this package or i should buy a domain and also mail for this ?

    for ex , how i can have this package with this mail and domain?

    www.name.net & info@name.net

     

    thank you

  • ToubkalRecords

    Replied by ToubkalRecords November 7, 2012

    ohhh noooo :s:s so i paying 148$ only to get no adv from wix? because free account have same services...

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