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wix Wix Team

You will receive the vouchers from Wix if you have upgraded to one of the following Yearly plans: Combo, Unlimited or eCommerce.

 

To access your vouchers: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Vouchers.
 

Note: The vouchers are a one-time gift that come with your first year of purchase.

 

Note: Your free domain voucher will appear as soon as you purchase a plan that includes this promotion. However your Facebook Ads and Google Adwords vouchers will only appear in the Vouchers section after 48 hours.
 

For further information on our promotions, click here .
 

For the Wix Premium Learning Center, click here.

Replies(260 replies total)

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  • moezprod

    Replied by moezprod 14 minutes ago

    How do I receive my facbook vouchers? 

  • emilyjanegodleman

    Replied by emilyjanegodleman 3 days ago

    Hiya,

     

    I have gone premium. I have 8 hours left to wait for my vouchers. Can the vouchers be used on google.co.uk ad words and Facebook uk even though it is in dollars?

    • Or Wix Team

      Replied by Or 3 days ago

      Hi,

       

      You can use your Google and FB vouchers regardless of the currency. 

       

      For further information on our promotions, please click here.

      All the best, Or - Wix support team.
  • tzsfungng

    Replied by tzsfungng July 4, 2014

    How do I receive my facbook and google vouchers?

    • Kosta Wix Team

      Replied by Kosta July 4, 2014

      Hey,

       

      As you can see under your vouchers window, those vouches will automatically in about ~18 hours from now.

       

      Cheers, 

      Kosta, Customer Solutions.
  • KD

    Replied by KD June 24, 2014

    Free marketing that came with premium account

    I recall around $275 worth of free ad/marketing with the purchase of my premium account, but I do not see anything about them on my dashboard or within my account page. How do I find out what they are and how I can take advantage of them?

    • Hércules Wix Team

      Replied by Hércules June 24, 2014

      Hey,

       

      Please read the above Best Reply.

      Should you require any further assistance, do not hesitate to contact us.

      Hércules
  • driftedhands

    Replied by driftedhands June 11, 2014

    Hello,  My thread seems to have been deleted, so I am typing it again.  My vouchers tab states that I need to contact customer service for my Facebook and Twitter codes.  It has 48 hours since I enrolled unlimited with Wix, & since I purchased my domain name.  The domain has not linked yet, but that did stop me from already getting (and using) my bing and google vouchers.  

    Can you please let me know how to receive my voucher for Facebook and Twitter so that I can apply these to my account before the cutoff time period?  They only allow you to enter the code for the first 14 days of running ads.

    Thanks.

    Sierra

    • Barrios Wix Team

      Replied by Barrios June 12, 2014

      Hi Sierra,

       

      For technical reasons, we cannot provide you with the vouchers until you connect a domain to your Wix site.

       

      I see your domain is pending registry approval (you can see the status of your domain transfer under Manage Premium > Domains) 

       

      Note that during this process a few important emails will be sent to the email address that you had indicated when signing up with your old registrar. 

       

      It may take up to 24 hours for Wix to verify your domain transfer.

       

      After Wix verifies your transfer, you will get an email from your current registrar approving your transfer request. Your domain status will then change to Pending Registry Approval

       

      Verify that the email address for the domain admin/registrant is your own email address, as we will send a confirmation email to that address once the transfer is initiated. This email will expire after 5 days, so we recommend that you confirm the domain transfer as soon as possible.You can check your domain admin/registrant e-mail address(es) via the WHOIS database here.

       

      You'll receive an email from support@wix.com, asking you to confirm your transfer request. The subject of the email is "DOMAIN NAME TRANSFER - Initial Authorization for Registrar". You must open this email (check your spam folder) and click Confirm within 5 days after the transfer request. If you do not confirm the email, the transfer process cannot be completed.

       

      It may take up to seven days for the Registry to approve your transfer.

       

      We are here should you require further assistance

      Many thanks, Barrios
  • supergeeks-hilo

    Replied by supergeeks-hilo June 5, 2014

    theres no codes it just says contac support to redeem! its been 48 hours only bing redeem code shows up how do I get codes to redeem?

    • Or Y Wix Team

      Replied by Or Y June 5, 2014

      I am able to see your vouchers on my end. In case you cannot, please make sure that 48 hours have passed since you purchased your domain, not since you purchased the package.

       

      Thank you in advance.

      All the best, Or
  • swakgrafx

    Replied by swakgrafx June 1, 2014

    this is ridiculous. i cant contact customer service.

    i get referred to this page.

    • swakgrafx

      Replied by swakgrafx June 1, 2014

      why wouldn't the information that vouchers are only displayed for 48 hours be given b4 purchase of a year domain. are you actuallly trying to give the incentive or just trick people into buying.

    • Nati Wix Team

      Replied by Nati June 2, 2014

      Hey swakgrafx,

       

      Due to our anti-fraud system, the Facebook Ads and Google Adwords vouchers codes automatically appear in the Vouchers tab after 48 hours as stated in the best reply above.

       

      I can see that your vouchers are currently available to you. You can find the vouchers under My Sites > click the user panel on the top right of the page > click Vouchers.

       

      Please let us know should you need any further assistance.

      Best Regards, Nati - Wix Support Team
  • lizk93

    Replied by lizk93 June 1, 2014

    I couldn't claim either of my vouchers followed instructions but couldn't use the code, this was the only reason I signed up for a year, can someone help please. I have now done adwords and facebook adverts as needed them straight away.

    • Or Y Wix Team

      Replied by Or Y June 1, 2014

      Please note that while your Facebook Ads and Google Adwords vouchers are valid until December 31st, 2014 on our end, you need to insert the voucher codes in your accounts on their first 14 days, and redeem the full sum of the vouchers in the following 31 days.

      For more information about our promotions, click here.

      All the best, Or
  • 2letitbee

    Replied by 2letitbee May 31, 2014

    I have now had WIX for a couple of years because my daughter suggested this company for our project. I will say this is the most difficult webhosting service I have had to navigate. I have never used any vouchers that came with my account, and since my Premium Account renewed a few weeks ago, I thought I would take advantage of this PREMIUM perk. I followed all the instructions per the WIX support board and I still could not get to the vouchers, it keeps asking me to upgrade, I already have the Unlimited Service, and that is all you need to get these vouchers according to the account service page. 

     

    I am a very frustrated person. 

    April

    • Maya Wix Team

      Replied by Maya June 1, 2014

      Hi April,

      Thank you for contacting Wix Support, we are always happy to help! I am sorry to hear that your experience these difficulties and will gladly assist. Please note that the vouchers are a gift you received with the first upgrade. The renewal of a premium plan does not renew the vouchers. I can see that your vouchers have expired, which is why you do not see any in your account. 

      Please do not hesitate to contact us again if you need further assistance.

       

      Thanks,

       

       

      Maya Support-Team Wix
  • mdismee

    Replied by mdismee May 29, 2014

    hi..

    where can i get my vouchers?

     

    Thanks you

    • Maya Wix Team

      Replied by Maya May 29, 2014

      Hi mdismee,

      I can see that you are using your free domain voucher already. Your Facebook and Google AdWords vouchers are valid till December 31st 2014 - you can find them in the voucher tab on your My Account page.

      Please let us know under premium@wix.com if you experience any difficulties and we will gladly send you the voucher codes.

       

      Thanks,

       

       

      Maya Support-Team Wix

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