Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

Available only in the U.S and Canada
 

This plan entitles you to receive first priority support. It also includes connecting your own domain and removing the Wix ads from your site. You can store up to 20GB with unlimited bandwidth. For more information and to purchase this plan, click here.
 

You will receive dedicated support, every step of the way:

- VIP support: One-on-one personal support from our dedicated VIP team
- Skip the line: Get priority call-back with your own direct VIP phone number
- Instant response: Immediate replies to your questions in the Wix Forum (during working hours)
- Professional site review: A one-time review of your website, including an SEO and usability analysis, from one of our experts.
 

For the Wix Premium Learning Center, click here.

Replies(3 replies total)

Show my replies first
  • gustavoboy106 Premium VIP

    Replied by gustavoboy106 June 29, 2014

    How do I get support one-to-one from the team and not a forum?

    Where do I call for Priority call? I just can't find any number.

     

    • rony Wix Team

      Replied by rony June 29, 2014

      Hey, 

      Thanks for contacting Wix Support.

      You can call 1-800-6000-WIX (949) to contact a live agent without having to schedule in advance (Callers outside the US can call 415-639-9034).

      Please note that wait times will be longer for direct calls than scheduled calls and that you must cancel any pending scheduled calls (either online or through the phone) to get through to a live agent when you call the above numbers.

      Also Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      Please, feel free to elaborate the question/issue you are experiencing. We are here to help!

      All best,

      Rony WixTeam
  • clopez39 Premium VIP

    Replied by clopez39 March 27, 2014

    Definition of support standards and expectation

    What does Premium Support entail in the VIP package?

    What does Priority Call Back mean specifically...such as call times, turnaround time, etc...?

    My expectation is that i would not have to email and wait very long to get it answered. For VIP would there be a live person to reach or that would at least respond to a call within 1-2 hrs of issue being reported?

    • Sheila Wix Team

      Replied by Sheila March 27, 2014

      Hi clopez39, 

       

      Please see the best reply of this thread for details about our VIP plan. You will receive a direct VIP phone number. However, please be informed that our call center is open from 6am to 5pm Pacific Standard Time, Monday-Friday excluding holidays. 

       

      You can also send you inquiry via email or by posting you question in this forum, and you will be answered promptly. 

      Sheila - Wix Support
  • wix Wix Team

    Replied by Wix KnowledgeBase October 1, 2013

    Available only in the U.S and Canada
     

    This plan entitles you to receive first priority support. It also includes connecting your own domain and removing the Wix ads from your site. You can store up to 20GB with unlimited bandwidth. For more information and to purchase this plan, click here.
     

    You will receive dedicated support, every step of the way:

    - VIP support: One-on-one personal support from our dedicated VIP team
    - Skip the line: Get priority call-back with your own direct VIP phone number
    - Instant response: Immediate replies to your questions in the Wix Forum (during working hours)
    - Professional site review: A one-time review of your website, including an SEO and usability analysis, from one of our experts.
     

    For the Wix Premium Learning Center, click here.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply