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Replied by clopez39 March 27, 2014Definition of support standards and expectation
What does Premium Support entail in the VIP package?
What does Priority Call Back mean specifically...such as call times, turnaround time, etc...?
My expectation is that i would not have to email and wait very long to get it answered. For VIP would there be a live person to reach or that would at least respond to a call within 1-2 hrs of issue being reported?
Replied by Wix KnowledgeBase October 1, 2013
Available only in the U.S and Canada
This plan entitles you to receive first priority support. It also includes connecting your own domain and removing the Wix ads from your site. You can store up to 20GB with unlimited bandwidth. For more information and to purchase this plan, click here.
You will receive dedicated support, every step of the way:
- VIP support: One-on-one personal support from our dedicated VIP team
- Skip the line: Get priority call-back with your own direct VIP phone number
- Instant response: Immediate replies to your questions in the Wix Forum (during working hours)
- Professional site review: A one-time review of your website, including an SEO and usability analysis, from one of our experts.
For the Wix Premium Learning Center, click here.