Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

You can review all the upgrade plans here or below.

When you are ready, go to My Sites and click Upgrade next to the site of your choice.

There are five upgrade options for regular Wix pages:

Connect Domain Plan ($6.90/month):
This plan enables you to use your own domain that you purchased from any domain registrar. You can store up to 500MB, with 1GB bandwidth.

Combo Plan ($10.95/month):
This plan includes connecting your domain and removing the Wix ads from your site. You can store up to 3GB with 2GB bandwidth.

Unlimited Plan ($15.95/month):
This plan includes connecting your domain and removing the Wix ads from your site. You can store up to 10GB with unlimited bandwidth.
We have a special sale going: 

eCommerce Plan ($19.90/month):
This plan includes connecting your domain, removing the Wix ads from your site and using the eCommerce feature. You can store up to 20GB with 10GB bandwidth.

Available only in the U.S and Canada
VIP Plan ($29.90/month): 
This plan includes first priority support, connecting your domain and removing the Wix ads from your site. You can store up to 20GB with unlimited bandwidth.


You get premium support with all of these plans!
For the Wix Premium Learning Center, click here.

Please note that the plans don't include purchasing mailboxes. They can be purchased separately. 

Replies(244 replies total)

Show my replies first
  • kelvin7472

    Replied by kelvin7472 3 days ago


    On the pricing information, unlimited plan has a "cross" on cart, does that mean I can't run an online shop on my website if I use unlimited?

    Also, regarding to free domain, does that mean I have a free .com domain name as long as I am subscribed? What happens if I unsubscribed?

    Thank you for your help in advance.




    • Or Wix Team

      Replied by Or 3 days ago



      The only plan that allows our users to run a Wix Online Store is the eCommerce Plan.


      As for the free domain - when you purchase any yearly premium plan (except Connect Domain), you can use your free domain voucher to purchase any of the  .com.org.net, .biz.co.uk and .info domain extensions, for a one year period. After a year, you can renew your domain. You can always transfer your domain to another domain host if you'd like, after 60 days of purchasing it. This means your domain is not necessarily tethered to your Wix account.


      Please keep in mind that you will not be able to use a free domain voucher to renew a domain. The use of free domain vouchers is limited to the purchase of new domains only.


      Please let us know should you have further questions.

      All the best, Or - Wix support team.
    • kelvin7472

      Replied by kelvin7472 Yesterday

      Hello, how much do I have to pay after my 1 year free period for my domain name expires?

    • Or Wix Team

      Replied by Or Yesterday

      Hi there,


      If you used a voucher to receive a free domain for a year, you will need to renew and purchase it after the first year is up.

      Our current domain prices are:

      One Year: $14.95
      Two Years:$27.90
      Three Years: $38.85


      Should you need further help, please let us know!

      All the best, Or - Wix support team.
  • aajbeezley

    Replied by aajbeezley July 7, 2014

    Hi hoping someone can help me as I cant seem to request a call back through the call back feature it wont verify my phone number (yes it is correct) so not a good start. I am however hoping to transfer my current website to a Wix plan/template as it is  bit outdated and hard to use. I understand I can transfer my doman www.threecheers.com.au as you don't transfer .com.au domains so I know I can link it with my current host. the plan I am looking at is eCommerce Plan ($19.90/month):
    This plan includes connecting your domain, removing the Wix ads from your site and using the eCommerce feature. You can store up to 20GB with 10GB bandwidth.

    Im wanting to know does this plan have a product limit I can sell?

    Does wix take a % of my sales?

    Are their any other limitations on this plan? Ie category limits ect

    Can I have tick box for members to colours, sizing ect?



    • aajbeezley

      Replied by aajbeezley July 7, 2014

      Also another question from what I have read you cant host my .com.au web address so will if I choose the ecommerce site option am I limited to the 20g storage and 10gig of bandwidth? or is it what my host offers on their package?

    • Marta Wix Team

      Replied by Marta July 8, 2014

      Hi  aajbeezley,

      Thank you for taking interest in Wix!

      I will be happy to answer your questions:

      Please note it is not possible to transfer a non-wix site to wix, You will have to create a site using wix. When purchasing the premium plan, it will apply only to your wix site you decide to upgrade.


      There is a limit of 100 products per collection but there is no limit to the number of collections. Please note that the size of your store and the amount of products you add might affect your site's and store's performance.

      You can learn more about our Online store here



      You will be able to add product options to your store. Click here for more information.

      And don 't worry, Wix does not take a cent of your sales! 

      Let us know if you have further questions, 

      Marta - Wix Team
  • robert8177

    Replied by robert8177 July 7, 2014


    Love your platform! Do you have a plan for developers to build multiple sites?

    • Keren Wix Team

      Replied by Keren July 7, 2014



      Thank you for contacting Wix support! Currently, we do not offer discounts on multiple purchases of premium plans.

      If you wish to become a Wix pro, please fill the Wix Pro Application form on the Wix Arena

      You can find the form here

      By becoming a Wix Pro, you can get free exposure to hundreds of leads!

      Good luck!

      Keren, Wix Support
  • scastrogirl

    Replied by scastrogirl July 3, 2014


    I purchased the unlimited pan today and then realised I only need a combo plan. I can't change to a combo plan with the instructions provided on upgrading. Can you please tell me how to do this. I don't want to be paying for storage and bandwidth I'm definitely not going to use.

    Thanks a lot


    • Barrios Wix Team

      Replied by Barrios July 3, 2014

      Hi Steph,


      Thank you for contacting the Wix support team.

      To downgrade your premium plan, you need to first cancel your plan and unassign it from your site. You can then purchase a more basic plan.


      To cancel your current plan: Sign in to your Wix account > hover over Subscriptions > click Premium Plans > next to the relevant plan, click Manage > next to Next Payment, click Cancel payments.


      After cancelling your plan, simply upgrade to the plan that you want: From My Sites > next to the relevant site, click Upgrade.

      Note: Your current plan is only eligible for a full refund within the first 14 day trial period. If you would like to change your plan any time after the first 14 days, we suggest that you cancel your current plan and wait until your current contract runs out before purchasing a new plan.

      Note: If you connected your own domain to your Wix site, you will have to reconnect your domain in the Domains section after canceling and purchasing a new plan. Click here for more information.

      For more information on downgrading your current plan, click here.


      We are here should you require further assistance

      Many thanks, Barrios
    • scastrogirl

      Replied by scastrogirl July 3, 2014

      Great - thanks a lot


    • Eileen Wix Team

      Replied by Eileen July 4, 2014

      Hey Steph

      We're happy to help! 

      Please do not hesitate to contact us should you require any further assistance.

      Eileen, Wix Team.
  • sarahann0

    Replied by sarahann0 June 25, 2014

    Hi there! May I check what currency are the premium plans charged in? Thanks :)

    • Jonathan Wix Team

      Replied by Jonathan June 25, 2014

      That depends on you location in the world. In Singapore the prices appearing are in USD.

    • sarahann0

      Replied by sarahann0 June 25, 2014

      Alright, thanks!

  • Ritti Wix Team

    Replied by Ritti June 16, 2014


    In order to connect a domain to a site one has to have a package. If your brother doesn't mind the ads he can take the "connect domain "package which is the cheapest option.

    Best, Ritti
  • tacticlearning

    Replied by tacticlearning June 16, 2014

    Domain Transfers

    I have completed a webpage for my brother to be used on a domain name that he already owns. All the criteria is ok, but I cannot attach it. 

    Do I need to purchase a plan to attach a domain name that he already has? He doesn't need storage and doesn't need any of the bits and pieces, so I'm not sure what I'd be 'paying for' 



  • ferkoport

    Replied by ferkoport June 11, 2014


    I would like to ask how the website's name gonna be looks like if i choose the unlimited monthly plan. I mean, could i choose a name f.e: www.myfreelance.com or is gonna be www.wix.myfreelance.com ? 

    Any wix ads gonna be on my site?

    I would like to uprgrade it as soon as possible :)

    • WixKing Wix Team

      Replied by WixKing June 11, 2014

      Hello ferkoport,


      We are glad to hear that you are planning to upgrade as soon as possible :)


      You can transfer your domain (if you already have one purchased from another registrar) to your Wix account by purchasing any of the premium plans. Please follow instructions here for more information.


      Or you can choose a package from the yearly premium plans that offer free domain which will show as "www.myfreelance.com." Please keep in mind that there are four yearly plans that offer free domain: combo, unlimited, eCommerceVIP.


      Regarding Wix ads, only the most basic package, Connect Domain, contains Wix ads for both yearly and monthly plans.


      To see a complete view of our premium package offers, please visit here


      Thank you for using Wix and we hope you have a great day!


    • ferkoport

      Replied by ferkoport June 11, 2014

      Thanks for the answer! So what can i do with the unlimited monthly access? How the web address gonna be looks like?  I don't have other domain and i dont't want to pay for a year, i would like to try the site first but it's not make sense if i can't use a normal website name like www.myfreelance.com without any other words.




    • Tal Wix Team

      Replied by Tal June 12, 2014



      If you won't connect your site any domain name, the URL will remain:

      username.wix.com/sitename (just like a free site)


      Please notice that if you purchase a Wix yearly Premium plan (Combo, Unlimited, or eCommerce), you are entitled to a free yearly domain!

      Click here for detailed instructions about how to claim your Wix domain.


      Also, you are more than welcome to use our discount coupons:

      Unlimited Sale

      Ecommerce Sale

      For instructions on using promotional codes, click here.


      Have a great weekend,

      Tal, Wix Team
  • foreverdanielcunning

    Replied by foreverdanielcunning June 7, 2014

    Connect Domain Plan ($6.90/month):
    This plan enables you to use your own domain that you purchased from any domain registrar. You can store up to 500MB, with 1GB bandwidth.

    We have built our website with you and are interested in your connect domain basic plan. Could you please check our website http://foreverdanielcunning.wix.com/hbwalks and let us know if it is under 500mb, and if so by how much. Are the ads that you put on just the strip along the bottom and the tab at the top right corner? Do you have the right to put more ads in as you see fit?

    Thanks, Daniel Cunningham 


    New Zealand

    • Jonathan Wix Team

      Replied by Jonathan June 8, 2014

      The ads are exactly that, the bar and the tab. Your site is well below the allocated storage, not even half of it. We do not add anymore more ads, since Wix launched sites we have never changed the ads.

  • tbjmobile

    Replied by tbjmobile June 5, 2014

    What would it cost to host a business site that we have, with the builder

    Hello, what would be the monthly cost to host a site that we already have with WIX? We would need the site customizer so that any member of staff could change the site, add more etc..We are a private school in the Canary Islands.


    Trevor Johnson.

    • Marceline Wix Team

      Replied by Marceline June 5, 2014

      • Hi, Trevor!

      • I have merged your post to the relevant thread. Please see the best reply above to choose a premium plan for your business.

      • Please, note: any person who has your Account Details- registered email and password will be able to edit your site. Please make sure to give your password to authorized people only. Please note: editing your site is possible only on one computer at a time. When one person finishes editing your site, he should log out. Then another person can log in to start editing your site on a different computer. Please make sure that two people don't enter your Editor at the same time.

        For information about Copyrights, Terms & Conditions and Security click here.

        You can vote for the feature which enables multiple users to edit a single site in this thread.


        To read about our feature updates, please click here.

      Best regards, WIX Team.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply