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wix Wix Team

If you cancel your premium plan, your site will return to the free version which includes the Wix ads and the free Wix URL (username.wix.com/sitename).

 

We never remove or delete sites. You will still have full control over editing your site!

Replies(55 replies total)

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  • eajvtd

    Replied by eajvtd July 23, 2012

    Thanks Leah!

    Will I get the refund since I'm within the 14 days?  It just takes 7 to 10 days, right?

     

    Thanks again.

  • Leah Wix Team

    Replied by Leah July 23, 2012

    Hey eajvtd,

     

    Premium upgrades cannot be transferred between accounts, so cancelling the premium upgrade and renewing it in a different account is indeed the best option.

     

    I hope this helps! Please let us know if you have any further questions. 

     

    Sincerely,
    Leah
    Wix Team 

    Sincerely, Leah Wix Team
  • eajvtd

    Replied by eajvtd July 23, 2012

    I have a premium site that is on a yearly plan that we upgraded 10 days ago.  I need to transfer it to a different account.  Should I cancel the premium account since I'm still within the 14 day trial, transfer it to a new wix account and then purchase the premium account again?

  • Jenni

    Replied by Jenni June 3, 2012

    Hi  cathy0,

    Please note that you have a yearly Unlimited package which is paid up until 12/13/12. Since you have cancelled the package now, it will not renew after 12/13/12. SO you can still enjoy the rest of your premium features until the expiration date. 

  • cathy0

    Replied by cathy0 June 1, 2012

    Hi there I have just cancelled my premium package but it says it won't be cancelled till Dec 2012. Thismeans I have to pay for another 6 months!!!! I would like it cancelled asap please. Can you advise.

    Thanks,

    Cathy

  • wix Wix Team

    Replied by Wix KnowledgeBase March 13, 2012

    If you cancel your premium plan, your site will return to the free version which includes the Wix ads and the free Wix URL (username.wix.com/sitename).

     

    We never remove or delete sites. You will still have full control over editing your site!

  • Jonathan Wix Team

    Replied by Jonathan July 17, 2011

    @aldilameitiasari

    First of all free sites cannot be connected to a domain. Domain connections are a premium feature.

    Regarding the refund, please note that it may take up to 14 days to get to you. You canceled on a Sunday and again, it's a weekend now. If you do not receive the refund by the end of this week please contact us again.

  • aldilameitiasari

    Replied by aldilameitiasari July 17, 2011

    the package not refund yet at my bank account

  • aldilameitiasari

    Replied by aldilameitiasari July 17, 2011

    I mean, I want to use the domain that I purchased together with the premium package but for the free wix site, not the premium one. How can I use it? or My purchased domain pnmhiiunpa.com only can be used in premium package?

  • primasheila

    Replied by primasheila July 13, 2011

    Hi,

    I reviewed your account; please expect to see your refund reflected in your bank account.  It can take 7 - 10 business days for you to see the refund.

    I noticed you have registered the domain name pnmhiiunpar.com but I don't fully understand your questions about how you would like to use it.  Please provide us with more details about what you wish to do with your domain.  You cannot connect it to a Wix site without a premium package.

    Thanks and we await your reply.

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